Entries Tagged as 'Credit Cards'

Citibank World Dividends Master Card

I got home Friday evening and had an alert from Citibank that a statement was ready on my Citibank World Dividends Master Card account… this is an account they’d converted from their Dividends reward card that had a really nice cash back program to a card that really didn’t have a very good program at all, so I really didn’t use the card much; but I’d done a small charge on it a couple months ago, and then paid it off when the bill was issued.

So, the alert was notifying me that I had a statement ready that would have a zero balance, and would only be showing a posted payment.

The problem was… there wasn’t a PDF of the statement available.  And the same thing had happened to me about eight months previously; so I actually knew exactly what it was.

The bottom line was some programmer at Citi decided (or was instructed to) not produce PDF statements for account with zero balances period… ignoring the fact that federal law requires a credit card company to issue out a statement with a zero balance should there be any transactions in the period the statement covers.

Certainly the supervisor I was transferred understood the requirement that a statement be issued when there was transactions during that period…

But, once again, I was sent over to a on-line technical support agent; who insisted the problem was my browser… Firefox 8; so we tried it in Internet Explorer 9… same thing, no PDF statement… then we tried it in Internet Explorer 8, Internet Explorer 7, and Firefox 5… guess what, still no PDF statement (she of course wouldn’t have it that I’d gone through all of this before — she had to make sure she wasted the maximum amount of my time that she could); then the technical support representative decide that maybe she should actually ask someone about this issue… and –SURPRISE– she was told that there was an issue in the system and in fact PDF statements were not issued out on account that had a zero balance, that they had to be requested to be generated.

While normally I believe in the three strikes you’re out paradigm, for a financial institution as well run as Citibank I made an exception… I decided because they managed to waste 50 minutes of my life today; and another about 90 minutes of my life several months ago on the exact same issue, that they were OUT!

I requested a return to a supervisor and canceled my account.

As always, I wished her the best of luck finding another job when the financial institution she worked for went out of business, and assured her that I would do everything in my power to encourage everyone I knew to dump Citibank.

The only unfortunate thing about cancelling the account was losing the $13.56 in Dividend reward points, but I certainly wasn’t going to keep the card until I had accumulated the $50.00 in reward points necessary to request a check.

I still have a two other Citibank credit cards (one VISA and one Master Card)… and while I may keep those cards for the moment (since Citibank and Bank of America are the only two financial institutions in this country that provide virtual credit card numbers)… but I will guarantee you I’ll make sure as little money as possible is charged through Citibank, and should one of my credit unions add virtual credit cards Citibank will be history for me.


UPDATE:

On Sunday I received an email from Citibank telling me that there was a PDF of my statement available for download.  Guess what — no statement.  I called up the clueless people at Citibank (again) to waste (more) of my time…

I guess maybe they’ll just have to change the spelling of their company to Shittybank.

Originally posted 2011-11-20 02:00:27.

STOP • THINK • CLICK

I’ve mentioned the Internet Crime Complain Centerbefore, but the US Government also sponsors OnGuard Online with the slogan

STOP • THINK • CLICK

While most savvy internet users should be aware of most everything on the site, there’s no harm in taking a minute out and visiting it to see if there’s any suggestions that might make your online experience safer.  You may also want to recommend that your bank, credit union, and credit card company link to them.

Originally posted 2009-01-07 12:00:50.

PayPal

The world’s most-loved way to pay and get paid.

What a crock… everyone I know loathes PayPal… the only reason anyone uses it is critical mass; pretty much the same reason people use eBay — that’s like saying people love the phone and cable company just because they use their services.

It’s laughable that a brand that’s synonymous with poor service and screwing people over every time they have a chance would have a slogan like that…

Of course, I broke into hysterical laughter the first time a Pacific Bell customer (dis)service person answered the phone with:

How may I provide you with excellent service today.

My reply was transfer me to a company that actually cares about it’s customers if you can find one.

Remember, it’s the worst companies that find it necessary to try and convince you that they’re loved…

Originally posted 2011-01-20 02:00:53.

Where Can You Use Credit Cards?

Here’s a quick list:

  • Grocery stores (3% category on Citi & Chase)
  • Gasoline (3% category on Citi & Chase)
  • Pharmacies (3% category on Citi)
  • Fast Food (3% category on Chase; bonuses for Blinx)
  • Electric & Gas Bills (I highly recommend virtual card numbers)
  • Telephone Bills (I highly recommend virtual card numbers)
  • Cellular Bills (I highly recommend virtual card numbers)
  • Cable Bills (I highly recommend virtual card numbers)
  • Traffic Fines (provided there’s no convenience fee,  I highly recommend virtual card numbers)
  • Property Taxes (provided there’s no convenience fee,  I highly recommend virtual card numbers)
  • Retail
  • Dining Out
  • Movies
  • Movie Rentals
  • Online Shopping (I highly recommend virtual card numbers)
  • Colleges and Schools
  • Travel
  • Hotels

There’s virtually no limit to where you can use credit cards; and every place you use cards that pay cash back gives you cash back (up to you limit, and then just switch cards).

Then you can pay your credit card with you bill payment service; or you can have your credit card company issue an ACH directly from you checking, savings, or money market account (this actually keeps the money in your account longer, and instantly credits to your credit card — of course you’re authorizing your credit card company to withdraw from your cash accounts, so you have decide if it’s right for you and you generally have the option of either automatic payment or directed payments).

———-

Blinx is Chase’s name for PayWay / PayPoint / FastPay — the RFID enabled credit card way to pay (Chase embeds RFID chips inside of many of their credit cards); currently they provide incentives to get people to use RFID style payment.

Virtual Credit Card Numbers are available through services offered by a number of credit card companies.  They differ slightly in implementation, but essentially allow you to set charge amount limits, and expiry dates.  Once an authorization is done to a virtual credit card number the card can only be charged against by that merchant.  You can generally extend the expiry date and charge amount at any time you want.  And you can terminate the card at any time you want (you cannot prevent already authorized charges from being committed to the card).  This is an excellent fraud deterrent, and prevents companies from charging any authorized fees to your account (which saves you the trouble of having to file a charge back).  I’ve used virtual card number ever since I had an MBNA VISA card (MBNA was acquired by Bank of America), they were one of the big innovators in this technology.

Originally posted 2008-05-16 21:35:48.

Protecting Your Rewards

Many financial institutions that issue “cash back” or “rewards” debit cards and credit cards are in poor financial shape at the moment.

As a precaution you may want to cash in your points now in order to insure that the institutions don’t make a change to the program that greatly diminishes your value.  In addition you might want to find another financial institution that isn’t in precarious financial condition with a rewards program to use in the interim until your current institution stabilizes.

The two largest banking institutions that have liberal rewards programs that are in financial trouble are Citi Group and Bank of America.

The largest banking institution that has a liberal rewards program that isn’t in financial trouble is Chase.

Originally posted 2009-01-29 01:00:04.

Keep Wall Street Occupied

A friend of mine put this together; and I think it’s very good advice…

I’ll add a couple points:

  • Mail over 13 oz requires you drop it off in person
  • Mail over 5mm thick is charged a higher postage rate (regardless of weight).
  • I’d discourage you from spending a penny on sending anything to a bank (not just because of the cost, but because of the environmental impact to produce and distribute anything); find your non-recyclable items around your house and use those to send a message — just be careful, some items are prohibited from sending via the US Postal Service — A Customer’s Guide to Mailing.
  • You may want to include in your note to remove your name and address from their mailing list (they already have all that information, they got the mail to you right — so you don’t really have to worry).
  • Don’t do business with banks — especially “big banks”.  Choose a credit union or a local bank for your needs.  If you have credit card services from a “big bank” make sure they are paying you back to use their card (they still make money, but at least you get something), never pay a membership fee or yearly fee for credit cards, and never carry a balance on a credit card at a “big bank”.

Originally posted 2011-10-30 02:00:24.

Banks spend big to sell credit cards to students

By Amy Haimerl, personal finance editor CNN
October 26, 2010: 4:27 PM ET

NEW YORK (CNNMoney) — The U.S. Marines recruit college students to become one of the few, one of the proud.

Bank of America just wants their financial future.

The Charlotte, N.C.-based bank spends exponentially more money than any other bank to recruit students for credit cards.

In 2009, Bank of America unit FIA Card Services paid colleges and alumni associations $62 million for the rights to market cards to students and members, according to a report from the Federal Reserve.

The second biggest spender, Chase, dropped $13.8 million to recruit new borrowers, while U.S. Bank forked over $2.5 million.

When the Credit Card Accountability and Responsibility and Disclosure Act — better known as the CARD Act — went into effect in February, it required credit card companies to disclose how much they pay colleges for the right to set up on campuses — plus how many new borrowers it racked up. On Monday, the Federal Reserve made its first report.
College degrees that don’t pay

In total, the report showed that credit card companies spent $82.4 million to net 53,164 new student accounts.

The University of Notre Dame got the biggest payment of any school: Chase paid the school $1.8 million and in the end got 77 new borrowers. The school used the funds exclusively for financial aid, according to university spokesman Dennis Brown.

Meanwhile, Bank of America spent $1.5 million on the University of Southern California campus to sell 659 new accounts.

“If you look at how much is being paid per account, the numbers vary wildly,” says Josh Frank, senior researcher at the Center for Responsible Lending.

In pre-CARD Act year, Frank estimates that 200,000 to 600,000 new accounts were opened on college campuses and through alumni and other organizations.

“But even in a normal year,” he said, “this seems like a lot of money to pay per account. But it’s possible that they just value those accounts more highly and that they’re more profitable for them.”

One major change from the CARD Act is that students under 21 can no longer obtain a credit card without a co-signer — something that could severely limit new accounts. Credit card companies also can’t entice new borrowers through T-shirts and other giveaways — unless they are 1,000 feet (about three football fields) away from the campus.

“Anecdotally, it does seem to be a different environment on college campuses,” Frank said. “Banks are still on campus, but their presence is lower.

Chase paid the University of Notre Dame $1.8 million for the right to market credit cards on the Indiana campus.

Original article on CNN.com

Originally posted 2010-11-08 02:00:40.

GE Money Bank – Promos

I consider GE Money Bank to be a fairly low end credit card company, but they do often have attractive promotions to get you to sign up for a card… and they continue to offer promotions to get you used to using their cards.

Some of the promotions here of late — Sam’s Discover, $40 instantly off your $100 or more purchase; Wal-Mart Discover, $20 statement credit for a $100 or more purchase; eBay MasterCard 10% up to $25 back from your purchases in the first thirty days; and Chevron-Texaco VISA $10 gas credit for four transactions in the first thirty days (not clear if they need to be at a Chevron or Texaco or not).

Plus, what you start seeing around the end of your first thirty days are offers from GE Money Bank for a $10 statement credit for spending $100 or more at business other than the one the card was issued for — I just generally make my automobile insurance payment with the card, something I would do anyway — you might lose the 1% you would have gotten back on another card, but you get $10 plus whatever the GE Money Bank card bonus is for other charges!

From my experience you get two of the $10 off offers, one each of the months following your sign up — at least I have, and the only thing I charge on the cards is basically what I need to get the promo.

The downside is you’ll probably need to contact your credit card issuer and “remind” them about the promo; they’ll credit it pretty quickly after that (give them a statement period — but call after the statement the credit should have appeared on)… I won’t say the system always fails to apply the credit, but it has for me.  And there’s no reason to get testy with them, just be calm and tell them what happened (I save copies of the promos — both the initial electronic ones and the letters they send me just in case) and you might have to be sent to a supervisor — but you’ll get the credit with no problems as long as you fulfilled the terms of the promotion.

It’s easy cash — and you don’t have to use the cards after you have the money in your pocket; though watch out about accumulating too much credit for your asset level — if you’re not going to use the card, request them to lower your credit limit (or you can consider closing the account, but I would suggest you just lower the credit limit).

Originally posted 2010-12-05 02:00:33.

Virtual Credit Card Numbers

Virtual credit card numbers are numbers that you generate (through your credit card issuer) to use for purchases on line.

Most of the companies that support these allow you to set time and amount limits for charges against the cards, and allow you to terminate the card at will (you cannot prevent a charge that has already been authorized, but you can prevent any future charge).

These financial institutions support virtual cards:

  • Bank of America (acquired from MBNA)
  • Citi Bank
  • Discover

These financial institutions do not support virtual cards:

  • Chase
  • Most credit union issued cards

Citi Bank and Bank of America have very similar systems; the each allow you to set limits and the card immediately binds to the merchant who first authorizes a charge against the number (no other merchant can use the number, which can create issues on PayPal, Yahoo Shops, Google Checkout, and Price Grabber to name a few — the solution is create a new card each time you want to buy something on those sites and destroy the old one).

Citi Bank and Discover have an applet you can download to your PC which will create numbers and auto-fill web forms.

Virtual credit cards give you a great deal of control over your finances, you set the limits of who much a vendor can charge and for how long they can access your credit card account.  While your liability is always limited (zero liability with VISA, Mastercard, and Discover) virtual cards help you avoid hassles.

When you say NO MORE, you end it… you can’t be caught by surprise by horrendous shipping and handling charges, you can’t be over-billed… and you don’t have to worry about recurring charges.

I use virtual card numbers to pay my utilities (electric, water, gas, cable, telephone, cellular); tolls (FastTrak); purchases on line; basically any time I give someone a credit card number via phone, mail, or internet… and I encourage you to do the same.

For one time purchases, terminate the card immediately after the charge is authorized, and THAT IS THAT… for recurring charges, re-authorize the new amount a little before the charge, or go ahead and setup for a year at a time (you can always terminate the card before an authorization).

Originally posted 2008-08-07 20:35:05.

Chase Freedom Rewards Bonus

From July 1, 2008 until September 30, 2008 Chase is offering 5% cash back on eligible travel and entertainment purchases.

So beyond the 3% cash back on certain categories they always offer; and 1% on all other purchases you can now get 5% cash back for a limited time on airline, hotels, rental cars, and fine dining when you spend more than $300 per month (that should be easy to do with any of those in the mix, particularly if it’s business expenses).

You do need to opt into this program, and if you haven’t gotten a letter from Chase inviting you, I’d say just go ahead and call 800-603-2265.

If you don’t have a Chase Freedom MasterCard or VISA, then maybe you should consider taking advantage of their services and rewards.

NOTES:

  • If you want cash back, you maximize your reward by waiting until you have $200 because you get a check for $250! Other than that some of their travel and give cards are pretty good deals if they would save you money that you would have spent otherwise.
  • Discover is apparently running a promotion as well. I’m not a Discover card holder so I don’t know the specifics of it.
  • My picks for cards are: Citi Rewards Dividend (Citibank); Chase Freedom Rewards (Chase); and Citi Cash Returns (Citibank). There are also a few other cards that give good rewards provided you do a great deal of business with particular vendors.
  • I would stay away from Wells Fargo, Bank of America, Capital One — their cards generally don’t pay bonuses or use some lame bonus programs.  And while you might want a credit card from your credit union, it’s unlikely they will have a decent reward program.
  • Beyond rewards, many credit cards also provide rental car insurance, warranty extensions, lost/damage protection on items you buy, etc.  It’s always advisable to read the benefits that come with your credit card; many financial institutions off great benefits just because very few people ever bother to read the literature that comes with their cards and take advantage of the programs, so it really just makes them look good in all the comparisons and doesn’t end up costing them much at all.

As always, remember you can use credit cards to your advantage as long as you use them wisely.

Originally posted 2008-07-18 21:14:23.