Entries Tagged as 'Complaints'

VMware Fusion

Last week I decide to upgrade my copy of VMware Fusion 1.1.3 (Build 94249) to Fusion 2 (it was free, and looked like a pretty compelling upgrade, and I already decided I wasn’t going to spend more money with Parallels).

I downloaded VMware Fusion 2.0.1 (Build 128865) and installed it on my Mac Pro and upgraded my Windows XP machine (following all the instructions).

Then I launched my Windows XP virtual machine, it seemed to run just fine, so I shut down — and my Mac rebooted.

I tried this a few more times; and yep, every time I shut down the virtual machine (that had been working perfectly for a very long time) it reboot my Mac Pro.

So I decided to give it a try on my MacBook Pro.  Well, at least it didn’t reboot my MacBook Pro — but on both the MacBook Pro and on the MacMini I got an error when I shutdown the virtual machine and ended up rebooting before I could run it again.

Four machines, all four of them exhibit problems that ten minutes of QA should have uncovered (of course I probably have run Fusion 2.0.1 on more machines that VMware has).

There is absolutely no excuse for publishing software like this… if I had actually paid for the upgrade I’d be looking for a refund.  Instead I’m just going to remove this crappy software from my Macs and go with a much better overall virtualization solution — VirtualBox.  And if I decide I want a commercial solution, I can always upgrade my copy of Parallels Desktop.

At least when software is FREE you stand a chance of getting what you pay for.

NOTE:

The only reason I was interested in trying Fusion 2.0.1 is that it includes “experimental” support for running OS-X as a guest.  But if it won’t run something that’s supported, I’m not sure I care to even try something “experimental” — glad I waited until it was out of BETA to take a look at it.

Originally posted 2009-02-05 01:00:17.

Citibank World Dividends Master Card

I got home Friday evening and had an alert from Citibank that a statement was ready on my Citibank World Dividends Master Card account… this is an account they’d converted from their Dividends reward card that had a really nice cash back program to a card that really didn’t have a very good program at all, so I really didn’t use the card much; but I’d done a small charge on it a couple months ago, and then paid it off when the bill was issued.

So, the alert was notifying me that I had a statement ready that would have a zero balance, and would only be showing a posted payment.

The problem was… there wasn’t a PDF of the statement available.  And the same thing had happened to me about eight months previously; so I actually knew exactly what it was.

The bottom line was some programmer at Citi decided (or was instructed to) not produce PDF statements for account with zero balances period… ignoring the fact that federal law requires a credit card company to issue out a statement with a zero balance should there be any transactions in the period the statement covers.

Certainly the supervisor I was transferred understood the requirement that a statement be issued when there was transactions during that period…

But, once again, I was sent over to a on-line technical support agent; who insisted the problem was my browser… Firefox 8; so we tried it in Internet Explorer 9… same thing, no PDF statement… then we tried it in Internet Explorer 8, Internet Explorer 7, and Firefox 5… guess what, still no PDF statement (she of course wouldn’t have it that I’d gone through all of this before — she had to make sure she wasted the maximum amount of my time that she could); then the technical support representative decide that maybe she should actually ask someone about this issue… and –SURPRISE– she was told that there was an issue in the system and in fact PDF statements were not issued out on account that had a zero balance, that they had to be requested to be generated.

While normally I believe in the three strikes you’re out paradigm, for a financial institution as well run as Citibank I made an exception… I decided because they managed to waste 50 minutes of my life today; and another about 90 minutes of my life several months ago on the exact same issue, that they were OUT!

I requested a return to a supervisor and canceled my account.

As always, I wished her the best of luck finding another job when the financial institution she worked for went out of business, and assured her that I would do everything in my power to encourage everyone I knew to dump Citibank.

The only unfortunate thing about cancelling the account was losing the $13.56 in Dividend reward points, but I certainly wasn’t going to keep the card until I had accumulated the $50.00 in reward points necessary to request a check.

I still have a two other Citibank credit cards (one VISA and one Master Card)… and while I may keep those cards for the moment (since Citibank and Bank of America are the only two financial institutions in this country that provide virtual credit card numbers)… but I will guarantee you I’ll make sure as little money as possible is charged through Citibank, and should one of my credit unions add virtual credit cards Citibank will be history for me.


UPDATE:

On Sunday I received an email from Citibank telling me that there was a PDF of my statement available for download.  Guess what — no statement.  I called up the clueless people at Citibank (again) to waste (more) of my time…

I guess maybe they’ll just have to change the spelling of their company to Shittybank.

Originally posted 2011-11-20 02:00:27.

Home Depot Online

In many respects Home Depot was a pioneer in the home improvement store industry.

Originally started in Atlanta in the late 70’s; four stores (recycled building from JC Penney’s failed attempt to enter the pharmacy retail segment) they build a chain that used technology for inventory control, checking out, ordering, stocking…

Now enter the new millineum where many brick and mortor retailers have figured out if you can use your online (web) presence to help customers purchase items and manage your inventory you can increase profits and lower costs.

Well… I wanted some shelving units — and I found pretty much what I wanted at a reasonable price.  But low and behold, I couldn’t elect to order it and pick it up at a local Home Depot store (I can do that with the competitor Lowe’s; or with Wal-Mart; or with hundreds of other companies)… they actually want me to pay for shipping.  Expensive shipping, and it’s not like their delivery service is going to bring those heavy items upstairs — so all I get out of it is having to wait.

I don’t believe they should only offer in store pickup; they should offer both home delivery and in store pickup (just like Lowe’s).

Not only does it save money for everyone to do in store pickup; but it allows me to manage my time better (I don’t have to wait around for a truck line to make a 350 pound delivery).

Why?

Let’s see now… who’s web site will I be clicking the “BUY” button on, and who will be getting my money.   One last bit of advice to Home Depot, you might want to close some more stores, because with this type of “exceptional customer service” you’re probably going to find yourself without customers.  Of course they started in store fronts of a failed venture, so they certainly should understand where it all can end up.

Originally posted 2009-02-15 01:00:35.

The new SPAM medium…

It looks like Facebook and Twitter and the like are the new medium of choice for unethical companies to send SPAM via…

This morning I received a message from SurfCanister via both Facebook and Twitter (I don’t have an account on either of those, and both were sent to the same [free] email address).

I don’t do business with companies that send SPAM or any sort — and it appears that neither Facebook or Twitter have created sufficient safeguards to protect the public from companies with low ethics.

Here’s a good policy for both of them:

1) A single complaint of SPAM, suspend the offender’s account for 30-days.

2) Two or more complaints of SPAM, permanently close the offender’s account.

That should put a quick end to using social media for SPAM… though it seem to me that the social media companies are not very ethical themselves, and they seem to want to encourage this type messaging.

Someone might want to point out that California has an anti-SPAM law, and both Facebook and Twitter are headquarted in California.

Originally posted 2012-06-08 09:00:56.

A season of peace on Earth…

and good will toward men.

Hardly.

It would truly be the most wonderful time of the year if there were peace; even if the peace were momentary, but especially if it were lasting.

Christmas in the US is a commercial holiday, filled with greed and consumerism.

The religious zealots who co-opted a pagan holiday have a longer history of violence than peace — so when they try and tell you what the true meaning of Christmas is… ask yourself how many people who don’t share their views must die so that they can have their reich.

The emporer has no cloths.

In the US we don’t only have freedom to choose our religion; we have the freedom to choose to be free of religion and all the oppression that history shows it brings with it.  Make your choice known.

For background on Chrismas, you can view Wikipedia

Originally posted 2009-12-25 01:00:55.

Perpetrating a Public Fraud

On my birthday I sent off my US Passport renewal application via US Priority Mail® because I wanted to insure that my old passport wasn’t lost, and of course the National Passport Center only has a Post Office box.

You can view the tracking information on the link below.

I called the US Postal Service about this (I actually had to make three separate calls, but it’s the post office so I didn’t expect stellar customer service).  The bottom line is they told me that even though this item was mishandled by the post office, and that the delay was not the result of anything beyond their control I was not entitled to a refund.

Read what the post office has on their web site about priority mail… “about 2 days” — 2 weeks (and one day) is no where near 2 days…

Like most “big businesses” in this country, the US Postal Service believes they are above the law and simply do not have to be truthful or honest in their business and advertising practices.

My advice, pay a little more and use a reliable carrier and simply avoid the US Postal Service — it’s no wonder that they’re having a difficult time making ends meet, maybe if they actually cared about consumers.

Personally I’m looking forward to the day the US Postal Service fails and I stop receiving “Junk Mail”.

Priority Mail®

With delivery in about 2 days and affordable prices, Priority Mail service is a great choice for shipping packages and envelopes. It includes Free Package Pickup* at your door. Plus, when you ship online you’ll get special savings and free Delivery Confirmation™.

You can view the tracking information here:

Show tracking information for 9405503699300472497222.

Or you can view it online at USPS.Com (you can confirm I haven’t edited the information):

Originally posted 2012-05-04 02:00:34.

PayPal

The world’s most-loved way to pay and get paid.

What a crock… everyone I know loathes PayPal… the only reason anyone uses it is critical mass; pretty much the same reason people use eBay — that’s like saying people love the phone and cable company just because they use their services.

It’s laughable that a brand that’s synonymous with poor service and screwing people over every time they have a chance would have a slogan like that…

Of course, I broke into hysterical laughter the first time a Pacific Bell customer (dis)service person answered the phone with:

How may I provide you with excellent service today.

My reply was transfer me to a company that actually cares about it’s customers if you can find one.

Remember, it’s the worst companies that find it necessary to try and convince you that they’re loved…

Originally posted 2011-01-20 02:00:53.

Green Online… JUST SAY NO

Below is a note I sent to Willis Orchard Co about an order I placed for some tropical plants.


On 19-Mar I placed an order for three Medjool Palms (1.5′-2′) and a Drawf Cavendish Banana Tree with and expected ship date around 1-Apr… yesterday (11-May) I received the FedEx packages containing those items.

Roughly a week after the expected ship date I began calling approximately once a week for an update on the shipping status — to which (other than the last call) I was always told that the product should be shipping within a couple days…

Needless to say, my impression of your “customer service” wasn’t very high; in fact it was so low that I acquired the forty-seven other fruit trees, shrubs, and ornamental trees I used to begin landscaping my yard from local sources…

I understand that your shipping delays were caused by your vendor; however, the failure to realistically appraise me of delays is solely a fault your company and customer service people must bare.

While the shipping delay alone was enough to make me shy away from doing additional business with your company; the condition of the plants I received certainly indicated to me that I shall not put your company high on a list to consider again.

The committed size of the plants is stated to be the overall height; while I’d would have hoped that would be the height from the top of the root ball to the highest vertical point on the plant, it’s obvious that you intend that measurement to be the distance from the top of the root ball to the furthest point on a (stretched) frond of the palms.

In my case that appears to be two just less than 18″ (one of those I’m being generous with the “just less”) and one that isn’t even 16″… further the one closest to 18″ and the one less than 16″ are based on measuring fronds that are brown at the ends (dead) — which most likely didn’t occur in a single day of shipping from Southern Georgia to Northwest Florida.

I can’t say I was the least bit surprised… and certainly I don’t think any of these three specimens would have come home with me had I visually inspected them before purchase (at the prices you charge).

Whether these represent the plants you would normally ship to a customer or simply you feel you’re a victim of the volume of your orders verses the inability of your supplies to fulfill their commitments I can’t say… all I can say is that I’m greatly disappointed.


In retrospect, I’d say ordering plants online should be put in the same category as ordering produce online — what you get might not live up to your standards, and what others are happy with says nothing about the quality.

Originally posted 2010-05-13 02:00:35.

Comcast

Comcast consistently ranks in the top ten (almost always the top five) of companies with pathetic customer service in virtually every poll I’ve seen (they probably even do poorly in polls they sponsor LOL).

I received a unsolicited commercial email from a Comcast business customer; and I did exactly what I should do — report it to the abuse contact published in the ARIN database, and send them a plain text copy of the entire email message — including full headers (adding the word SPAM to the subject).

I got back an automated message that said I needed to provide them the headers of the email message and a link to a page that really didn’t have any useful information.

I resent the message; including all the tags that were mentioned on the page (including the one for harassment, since that was the closest thing that fit)… and I got back a message from “Fred CSAtech55” referencing case ID NA0000014230535; who tells me if I want to follow up as “Harrassment” (that’s his spelling, not mine) that I should “call Comcast Security Assurance (CSA) at 888-565-4329”; but if I want to follow it up as spam I should “then choose the opt out option that the email provides”.

I guess, poor Fred not only can’t spell, but doesn’t understand that the LAST thing you do from an unsolicited email from a company that you’ve never dealt with (and have no reason to trust) is click on one of their links.

Maybe if Comcast hired people who could spell they might get out of the top ten worst companies for customer service.  Even better, if they hired people with a clue, they might actually be able to provide reasonable customer support and be no where near the top ten worst.

Oh, and if you’re thinking that they only provide poor service when you’re not a customer — WRONG, I can tell you story after story about how pathetic their service was in San Francisco; and how much better AT&T’s service was (that should truly be scary, when a company with service as poor as AT&T can have far superior service).

Originally posted 2010-03-31 02:30:37.

Satellite TV Law Suit

The State of Washington Attorney General filed a law suit against the nation’s largest satellite television provider DirecTV today alleging ‘deception’ was built into their business model.

Great start Rob, you must have a long list of major US companies to file litigation against behind this one.

Satellite TV providers, cable television companies, cellular telephone providers, credit card providers — most all of them seem to build deception into their marketing and customer relationship… and you really don’t need to survey many of their customers to get a good picture of it.

The only thing that’s surprising about this law suit is that DirecTV was so arrogant they didn’t quickly settle out of court for a fraction of what they’ve likely soaked their customers for — and that they may well now have similar litigation filed in most every other state.

For completeness I’ve included a link to the complaint filed against DirecTV by the State of Washington.  You can search for more information on the case, and (humorous) responses from DirecTV.

State of Washington v DirectTV (King County Superior Court, WA)

Originally posted 2009-12-14 01:00:17.