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My BLOG

My BLOG has developed quite a following, and I appreciate all the readers it’s attracted.

I want to be clear that I do not accept money from any company for inclusion of information or preferential treatment or positioning on my BLOG.

If you have a product that you’d like me to “play” with, contact me — I will expect you to make reasonable arrangements to get it to me and returned to you, but if it’s something I’m interested in looking at I will be happy to see how I like it and share my experiences with the world.

If you have a site that you believe may be of interest to me or any of my readers, simply tell me about it, and I’ll check it out.  If I like it, I’ll be happy to include information on it here…

If you feel you need to “reward” someone for my efforts I encourage you to donate the money you would have given me to a charity of your choice.

Originally posted 2008-11-05 08:00:00.

The new SPAMmer in town — Apple Computer, Inc

Last week I wanted to update my Mac Pro to the newest version of OS-X, it’s free after all…

So powered up my Mac, let it apply all the updates for the software I had on it; then I went to the App Store to download OS-X Version 10.9 “Mavericks”.

When I tried to use my Apple ID to log in, the system told me that it had been deactivated; when went through the rats maze of information I ended up needing to call Apple Support.

I got through in about two minutes, which was impressive until I was connected to a person who barely could speak intelligible English (if English was her native language I’d consider her near illiterate). After what seemed like an eternity of back and forth (the human version of the electronic rats maze I’d just been subjected to), she told me that she would not be able to re-activate my account… after that I ask to speak to her supervisor.

I don’t know how long the hold was, but it was long, and long enough to put us past the operating time for support — the phone clicked (I could tell a person had answered), and I was immediately disconnected.

Great service Apple — the only other places recently I’ve found websites as poorly done and customer service as clueless is HealthCare.gov…

Since service was now closed, and I couldn’t get another call through to Apple (I did schedule a call back for the next morning; which FYI — I never got, absolutely no record of any call attempt within an hour of the scheduled time) I decided to be creative with their recovery system.

Eventually I got a reset email (perhaps Apple’s recovery system takes a few hours to send an email — I don’t know — and I really don’t care).

I gained access to my account, changed my password as required (it indicated I couldn’t change my password to my previous password — so in fact it wasn’t that I had forgotten my credentials, the account really had been deactivated).

Finally, after several hours I was able to “purchase” Mavericks from the App Store (as an aside — what happened to the cat motif ) and start the install.  I just went to sleep, it was way later that I had expected to be up.

While it really miffed me that Apple decided to deactivate my account (no one could really tell me why) and made it so difficult for me to re-activate it (and threw a horrendous web site and clueless customer service in my face) but what really pissed me off is that Apple automatically subscribed me to their f’ing mailing lists.

WTF???

I don’t want $#!+ from Apple – unless you’re giving me something to get your f’ing marketing crap I don’t want it — and I (and the laws of the State of California — where Apple is based) would classify it as SPAM.

All I can say is Wall Street isn’t the only one who’s becoming disillusioned with Apple.

Originally posted 2013-10-29 16:00:04.

SugarSync Epic Failure

Today I decided I would test out SugarSync, they offer 5GB (not much by today’s standards) free cloud storage when you sign up through the Windows 10 App.

I signed up, downloaded the PC sync app, and got both the welcome as well as the verify email address email.

I clicked on the verify link — and below I what I got.  Just to be sure it wasn’t something pathological about Edge, I tried Chrome, FireFox, and Opera multiple times (I also tried a few more browsers, and clearly it’s no my network connection or DNS resolution — since I get an error from SugarSync).  To add insult to injury, there’s absolutely no way I could find to report this issue to them (other than write them a letter and send it via the US Postal Service).

Great way to build confidence in your product SugarSync — great way to make me want to shell out money…

FORGET IT!!!

You can never undo damage to your reputation like this.  My recommendation, close up shop — there are many choices in the cloud storage space, and they actually work.


SugarSync Epic Fail

SugarSync Epic Fail

So you want to build a web site

I have a broad base of friends; from those who could explain how the universe was formed (in minute detail) to those that could build you a boat to those that have trouble starting a car… and many of them (from many different backgrounds) have asked me for help or guidance building a web site.

First, let me be clear — I’m not a graphics designer; and I’m much more autistic than artistic… but I understand how the web works (from the nuts and bolts — so to speak; on up)… and that gives me a unique perspective on how to explain to people about building a web site.

One of the first things I tell them is start small; you can grow later, but you need to get a handle on the basics and understand the dos and don’ts inside out.

My generally recommendation is something along the lines of a three page web site — and opening page, an about page, and a contact page… sure lots of sites need more, but almost all need at least those — so starting there will always get you closer to where you want to go.

I also recommend to most people that they start with a pencil and paper, and draw out roughly how they want their site to look — and then look for other sites that have the look that they’re interested in.

After that, they simply need to learn the basics of how you describe your site to a browser — HTML; and probably some JavaScript.

JavaScript???  That’s for programmers!!!

Well yes and no; there’s quite a bit a person can do with JavaScript that just understands the very basics of programming, much of the work are done by people who know JavaScript inside out, and have published a foundation and widgets… so it comes down to almost cut-and-paste (sure you need to understand a little; but if you can learn HTML, you can learn JavaScript).

Along with building a web site you really need to learn a little about search engines, how they work, and what they expect to find when they visit a site… because if a search engine isn’t kind to you, then people just won’t find your site — and there’s a limit to how many people you’re going to point out your site to…

You need to learn more about HTML, particularly META TAGS, you also need to learn about some of the conventions of the web; a file called robots.txt that will tell crawlers and spiders what to do, and what’s refereed to as a site map (that makes it easier for a search engine to do it’s job — thus it’s more likely to index your site).

But just having a site map isn’t enough,you’ve got to make it easy for the search engine to digest all the information on your site; which means you need to learn to avoid Flash, images without ALT TAGS, pages that use AJAX XHR methods to load content on demand (search engines don’t run the JavaScript on a page — so they never see delay loaded content); pages that have JSON data sets used to populate page elements (again search engines don’t run the JavaScript on a page), pages that are broken, and pages that are huge (search engines have limits to how much content they’ll crawl on a single page).

I know, it seems like a bottomless pit of things to learn and keep in mind as you do it — and it’s certainly not made any easier by the fact that like most “professions”, web developers like to exclude as many people as they can by coming up with totally nonsensical jargon to hide how trivial most of this is.

Well, it is trivial (for the most part).

But my advice is, if you want to build a web site — start with the basics, and get the mechanics dead on before you go off the deep end with a “look” that defines your site.

Form is easier to add to function than vice-versa.

Over the next few months I’ll write a few posts on some of the specifics that make building a functional web page easier — and I’ll also share some advice on JavaScript frameworks.

Originally posted 2010-11-16 02:00:41.