You’ll find “it” at Fry’s…

One of well known slogans from Fry’s Electronics… but from what I’ve seen over the past 25 years all you’re really likely to find at Fry’s is pathetic customer service (maybe that’s the “it” they’re talking about).

Sure, Fry’s tends to have good prices on their lost leaders (their normal prices are just retail)… and if they put it in their ad you can get it from any one of a number of other retailers at the same price (or better) by exercising a competitor’s price match policies and not have to deal with the horrendously bad experience of walking through the doors of a Bay Area Fry’s (Fry’s in other parts of the country actually have reasonable customer service… though I’m still not sure I would want to reward a company that trusts it’s employees almost as little as it trusts it’s customers and locks up completely random selections of items in order to force you to get a “quote” and have to deal with  even more incompetent employees).

For me I’ve decided I just will not buy at Fry’s… and when more people reach the same conclusion that if you stop supporting businesses that don’t deserve customers businesses with have to care about consumers and won’t do what ever they feel they can get away with.

After all… I’ve had to sue Fry’s a number of times in small claims court (and won); and they’ve lost a number of much larger law suits.  Is that the kind of business you want to encourage?

Originally posted 2008-08-31 18:54:49.