The new SPAMmer in town — Apple Computer, Inc

Last week I wanted to update my Mac Pro to the newest version of OS-X, it’s free after all…

So powered up my Mac, let it apply all the updates for the software I had on it; then I went to the App Store to download OS-X Version 10.9 “Mavericks”.

When I tried to use my Apple ID to log in, the system told me that it had been deactivated; when went through the rats maze of information I ended up needing to call Apple Support.

I got through in about two minutes, which was impressive until I was connected to a person who barely could speak intelligible English (if English was her native language I’d consider her near illiterate). After what seemed like an eternity of back and forth (the human version of the electronic rats maze I’d just been subjected to), she told me that she would not be able to re-activate my account… after that I ask to speak to her supervisor.

I don’t know how long the hold was, but it was long, and long enough to put us past the operating time for support — the phone clicked (I could tell a person had answered), and I was immediately disconnected.

Great service Apple — the only other places recently I’ve found websites as poorly done and customer service as clueless is HealthCare.gov…

Since service was now closed, and I couldn’t get another call through to Apple (I did schedule a call back for the next morning; which FYI — I never got, absolutely no record of any call attempt within an hour of the scheduled time) I decided to be creative with their recovery system.

Eventually I got a reset email (perhaps Apple’s recovery system takes a few hours to send an email — I don’t know — and I really don’t care).

I gained access to my account, changed my password as required (it indicated I couldn’t change my password to my previous password — so in fact it wasn’t that I had forgotten my credentials, the account really had been deactivated).

Finally, after several hours I was able to “purchase” Mavericks from the App Store (as an aside — what happened to the cat motif ) and start the install.  I just went to sleep, it was way later that I had expected to be up.

While it really miffed me that Apple decided to deactivate my account (no one could really tell me why) and made it so difficult for me to re-activate it (and threw a horrendous web site and clueless customer service in my face) but what really pissed me off is that Apple automatically subscribed me to their f’ing mailing lists.

WTF???

I don’t want $#!+ from Apple – unless you’re giving me something to get your f’ing marketing crap I don’t want it — and I (and the laws of the State of California — where Apple is based) would classify it as SPAM.

All I can say is Wall Street isn’t the only one who’s becoming disillusioned with Apple.

Originally posted 2013-10-29 16:00:04.