SyncMate

Fairly often I get messages from vendors who’ve read a posting I’ve made on a “similar” product to one of theirs and they suggest that I take a look at their product… and I welcome these messages.

When I got such a request from Eltima Software on SyncMate a few months ago I read their web page and thought that their product sounded like it’d be worth taking a look at — so finally this week (mostly because I was talking through the issues of device synchronization with a friend of mine) I got around to testing out the software.

First, the software comes in a free edition as well as an “expert edition” (which isn’t free) — and I’ll go over the list of features and cost later; for now my review will cover only the free version and components.

Second, SyncMate runs only on a Mac; so if you don’t have a Mac, you probably won’t be interested (and SyncMate isn’t the killer app, it won’t justify you running out and buying a Mac to synchronize your devices).

Here’s my objective: keep my contact list and calendar synchronized on my HTC TouchPro2.

Thumbnail —

  • I have a HTC TouchPro2 [unlocked] running Windows Mobile 6.5
  • Over 500 contacts (many with detailed information and a picture)
  • I have several calendar events per week (with reminders); often multiple on a single day
  • I don’t use Outlook (and never will again)
  • I currently use Microsoft MyPhone (the basic features are free, and they are barely worth that price)

Criteria —

  • Sync needs to be “easy”
  • Sync needs to be “reliable”
  • Sync should work via Bluetooth, WiFi, Internet, and/or USB
  • Sync must include all information

And they’re off…

I first tried to get everything working with Bluetooth — that was a fricking night mare; so I dropped by and just plugged in a USB cable (which installed the sync component for SyncMate on my Windows Mobile device).

After that, I just followed the prompts on the screen to setup my device in SyncMate, decide what to sync, and what direction to sync it in (which for me was just syncing my phone to my Mac, since I didn’t really have any information on my Mac), and pressing a button — and then waiting patiently.

SyncMate was able to sync 100% of the contact information and calendar information from the phone to the Mac — and I was able to view that information in the Mac’s Address Book and iCalendar programs.

But wait… I’m not done.

Eltima also provides a sync component for Windows (desktop); so I installed that on a Windows 7 machine — and after a little fumbling around I was able to push the contact synchronization information from my Mac (which I’d gotten from my phone) to Windows 7 — the system Address Book; and then backup the .contact files to my RAID5 array!

A little background —

When I upgraded to Windows 7, Microsoft advertised the Windows 7 Sync Center — a way to manage and synchronize devices; silly me, I just assumed that Microsoft would support Windows Mobile 6.5 (their flag ship mobile phone operating system) out of the box.  They didn’t — you had the run the POS Device Center software that came out with Vista — which would have been acceptable, except it only synchronizes with Outlook and that POS ain’t happening on my computers ever again.

So began my quest began.

OK, so SyncMate works; and sSyncMate will do what I want… but now let’s really “talk” about it.

One of the first things I noticed after setting up the Windows sync component was that it crashed (often)… and it was difficult to convince the SyncMate on the Mac that the PC was alive again after re-launching the sync component.

The interface for SyncMate is a little clunky… it just doesn’t have a very well though out flow; and could definitely use some human engineering to improve it.  It’s usable, but far from ergonomic.

The free version of SyncMate is extremely limited; in fact, I wouldn’t class it as much a free version as I would a teaser version.  For me, it does 99.99% of what I want — it synchronizes my contact (and handles all the fields), it synchronizes my calendar, and it will read my SMS messages (but doesn’t allow me to do anything with them except view them in the free version).

The “Expert Edition” adds a number of features that you might want; but given that it’s $39.95 for a single license (plus $11.99 for lifetime upgrades — which I would say is an absolute requirement) I think it’s priced way too high; you can review the additional features (one of which is a SMS manager, which I think it’s a little retarded that they have two SMS plugins — one that reads, one that manages — I think of the two together).

Here are the pluses to the free edition:

  • Synchronizes contacts (their feature chart notes Entourage 2008 support, but in fact they don’t do anything but give you the instructions to make Entourage use the OS-X contacts)
  • Synchronizes calendar events (again with the Entourage support — see above)
  • Provided device information (handy but not essential)
  • SMS reader
  • Internet sharing (hmm… I thought OS-X could do that by itself)

The expert editions provide these features that I think would probably be nice:

  • Backup
  • SMS manager
  • Call history
  • To Do’s
  • Autosync

And the following are enhancements they should add:

  • Stable Windows sync component
  • Android support (without using Google)
  • Windows Live Mail support
  • Windows Live Calendar support
  • Windows Live synchronization
  • Windows version

Finally, they need to rethink the pricing model.  $39.95 for the personal license is just too much; I’d think $19.95 is more in keeping, particularly since a lifetime upgrade guarantee is $11.99 extra; and the business license is $49.95 (I don’t really why there’s a difference unless the business license included the one of the “priority support plans” they offer — and of course I didn’t see a guarantee on the “priority support” — like getting you money back if they failed to resolve an issue, or answer within a specified time period.

Here’s what I think they should consider:


Personal License $19.95
Family Pack (5) $39.95
Lifetime Upgrade Guarantee $9.95


So basically I think their prices are too high (and yeah, mine above are on the low side, and certainly $24.95 and $49.95 are not unreasonable amounts, but that’s about the limit in my mind, and I think the lower price would encourage a larger user base — and probably end up being more profitable); and I think their “family pack” being 6 units rather than 5 units like Apple is retarded; and I think the lifetime upgrade should be one price… I don’t have any comments on the pricing of the priority support plans since they don’t have any details on the plans.  As to corporate licensing, they can handle that on a case-by-case basis; but they definitely need to eliminate their distinction between a personal and business license; though I have no issue with excluding business use of the family pack.

I would have purchased a license right away (just because I like to support reasonably well done software) had it been priced right; but at the price they want to charge, they’re going to have to fix the Windows sync component, and actually make it have a reasonable feature set…

I am going to use the free version; and I’ll consider upgrading to the “Expert Edition” when they either add features (fix features) and / or address the pricing.

Eltima Software
SyncMate

Originally posted 2010-07-08 02:00:43.