Seagate Firmware Issues

If you own a Seagate hard drive in the Baracuda 7200.11, or Barracuda ES.2 (SATA only), or Maxtor DiamondMax 22 series you might want to read on…

Seagate has confirmed that a number of issues customers have been seeing in 500GB, 750GB, 1TB, and 1.5TB drives is because of an issue with firmware (it also affects other drives, but apparently is seen most often in the “larger” drives).

There have been a number of write ups on the internet about this problem, and Seagate released firmware SD17 in December 2008 which they believed fixed the problems; and then SD1A in January 2009 which again they believed fixed the problems; but reports indicated that these firmware revisions may actually create one of the very problems Seagate is attempting to address.

The firmware issues can adversely effect the drives performance or it can render the drive totally useless (brick mode).

In an effort to prevent worse PR than Seagate is already suffering for this problem, they have stepped forward to assure everyone that they are working on the issues, that the drives have five year warranties (three for Maxtor), and that they will pay the costs for data recovery service if the drive bricks and cannot be used.

I’ll take this opportunity to remind everyone that Seagate is a California based company; and California has a “lemon law” and fairly strict consumer protection when a vendor advertises products that are supposed to have some feature and fail to deliver on that promise.  It’s unlikely Seagate will allow this problem to spin out of control, the financial liability is simply too high for them (we’re talking about potentially being forced to repurchase almost every drive they’ve sold for the past three years AT THE PRICE THE CONSUMER PAID for it if they don’t fix the problem soon.

You can view more details in the knowledge base article below, and subscribe to updates.  You can also view many rants on these issues by doing a web search.

Originally posted 2009-01-22 01:00:02.