Comcast consistently ranks in the top ten (almost always the top five) of companies with pathetic customer service in virtually every poll I’ve seen (they probably even do poorly in polls they sponsor LOL).

I received a unsolicited commercial email from a Comcast business customer; and I did exactly what I should do — report it to the abuse contact published in the ARIN database, and send them a plain text copy of the entire email message — including full headers (adding the word SPAM to the subject).

I got back an automated message that said I needed to provide them the headers of the email message and a link to a page that really didn’t have any useful information.

I resent the message; including all the tags that were mentioned on the page (including the one for harassment, since that was the closest thing that fit)… and I got back a message from “Fred CSAtech55” referencing case ID NA0000014230535; who tells me if I want to follow up as “Harrassment” (that’s his spelling, not mine) that I should “call Comcast Security Assurance (CSA) at 888-565-4329”; but if I want to follow it up as spam I should “then choose the opt out option that the email provides”.

I guess, poor Fred not only can’t spell, but doesn’t understand that the LAST thing you do from an unsolicited email from a company that you’ve never dealt with (and have no reason to trust) is click on one of their links.

Maybe if Comcast hired people who could spell they might get out of the top ten worst companies for customer service.  Even better, if they hired people with a clue, they might actually be able to provide reasonable customer support and be no where near the top ten worst.

Oh, and if you’re thinking that they only provide poor service when you’re not a customer — WRONG, I can tell you story after story about how pathetic their service was in San Francisco; and how much better AT&T’s service was (that should truly be scary, when a company with service as poor as AT&T can have far superior service).

Originally posted 2010-03-31 02:30:37.