AT&T U-Verse – Summary

After thinking over AT&T U-Verse service I’m going to have to make the call that it’s something you’ll have to consider long and hard and figure out if the cost makes it something that’s worth it to you.

AT&T is a horrible company to do business with; but then again, so likely is the company your get your video, telephone, and internet services from now — so that might be a wash.

AT&T is a company that doesn’t engender trust is the least — and you’ll have to keep documentation and follow up on them on just about every aspect of your order, your service, your rebates, your rewards, your bills, etc; but then again, that’s probably all true of almost every company you do business with now — so that might be a wash.

The prices are high; so unless the service offerings are a good fit for exactly what you want (and you can take advantage of some of the bundle discounts) you might want to deal with separate companies for each of the services.

The only real positive thing I can say about AT&T U-Verse is that there isn’t a long term contract; in fact there’s not really a contract of any sort (as long as you ignore the fact that you will need to retain the service for some period of time to actually get your rebates and rewards).

One thing I suspect we’ll see as the economy continues to stagnate is that companies will do more to retain existing customers; so you might find that pricing becomes much more flexible (I’ve already been offered a “free” upgrade to U450 service with the top-tier internet for 90-days… of course I’m pretty sure they’re betting on me forgetting to downgrade [I said “no thanks”]).

Originally posted 2010-05-18 02:00:50.