ASUSTek Computer Inc (Asus)

This is from one of my friends, send to Teresa Perdue ( tsd@asus.com.tw ) of ASUSTek Computer Inc ( http://www.asus.com.tw/ or http://usa.asus.com/ ).

I’d considered buying an Aus Eee PC… but I think I might be happier with a sub-notebook from one of their competitors.

I’ve removed the personally information (except for Teresa’s).

__________

Teresa,

Thank you for informing my that my motherboard is out of warranty and that you will not replace then fan.

In my opinion, this is not a warranty issue.  Warranties generally protect one from a product that happens to be bad.  Most reputable companies replace any item that is poorly designed or has an unusually high failure rate regardless of the warranty period.

I would like for you to know that I am very disappointed with Asus.  On your website you even say that the original fan did not work properly.
Also, there are numerous forums on the Internet that talk about the problem s with the AN8SLI chipset fan.

I have already had one Asus motherboard fail because of a chipset fan that failed.

I have probably built about 100 computers in the last ten years almost all of which used Asus motherboards.  It now seems that you are having quality control issues and that I will have to use a different brand of motherboard in the future.

I have just ordered two fans from your eStore.

Please understand that it is not the cost of the fans that is an issue.  My total charge, including shipping, is $22.00 which is insignificant.  What is significant is that I have learned that I cannot rely on Asus to replace faulty products.  I am unwilling to risk purchasing products from a company that doesn’t stand behind the quality of their workmanship.

This email is being copied to all of the other system builders with whom I work and will be copied to all system builder forums to which I belong.

Sincerely,

XXXX XXXXX

Originally posted 2008-10-18 19:15:10.