Entries Tagged as 'Recomendations'

Un-Freshpair

I’m probably not the most typical shopper in the world… when I decide to buy something it’s generally because there’s a sale and when I shop — I buy enough to last awhile.

Today I was going to take advantage of the FRIENDS13 25% off your entire purchase on Freshpair.com (I was actually thinking about setting up an affiliate account — in the past I’ve made several $200-ish orders and I figure the small kickback and coupons they offer might actually save me money in the future)…

But after adding 21 items to my cart ($216 after the 25% promotion) I read a few reviews and I decided that one of the items I was considering purchasing I just wasn’t going to be happy with, so I went to remove it… simple enough, you either change the quantity to zero or you hit the delete link, right???

Well, no — not on Freshpair.com … it doesn’t seem to work.

So I called customer dis-service… and while they answered the phone quickly and I spoke to a real person without having to go through an automated attendant (normally I’d have praise that as incredible customer service).

I was connected to a man who was to put it politely was snippy — which of course didn’t sit well with me.  While I started the conversation polite, business-like, and courteous (as I would always do when I was calling the first time for customer service), the call quickly went down hill… apparently the “solution” is empty out your cart, clear your cookies, and start over… oh, and if you’re wondering — it’s a known problem (and it’s been a known problem for sometime).

Well, I ask to speak with his supervisor… he told me he was the supervisor, that everyone else had gone home (at 3:50 pm EDT on a Thursday… hmm — my guess is he’s the only customer service person there or he outright lied).

Even more pissed I asked to speak to Matthew the president of the company (I’d seen the very nice thank-you notes included in each of my previous shipments… and I decide to see how far I got).

Well, Matthew was apologetic  but was very quick to tell me that the technical issues of fixing removing items from a cart where people what more than a handful of items just wasn’t a priority for them, that it would require too much effort.

Like I remarked to him… it must be nice to have so many customers you don’t need to worry about customers who want to spend a lot of money with you…

So, I decide I wanted to help them…

I tried to place a separate order for each and every item (free shipping why not punish them by maximizing their shipping cost, after all, they can’t handle large order, so give them the smallest orders possible).  Eleven orders (I cut back on the items) most right at or under $10 each… on a different credit card, and each appears to have been authorized fine (I actually called Chase to check on the three placed on Chase issued cards), but the orders were canceled — no email was sent indicating the order was canceled, and once again when I called their (pathetic) customer service I was told, they couldn’t determine why the orders where canceled, just re-order (lol — like I haven’t heard that before).

Well I guess the only solution is to take my business elsewhere… enough of my time has been wasted on Freshpair.com.

And I encourage everyone else to consider taking their business to a company that actually wants to provide not only competitive prices but good customer service… and that would not be Freshpair.com…

Originally posted 2013-05-02 15:00:52.

Vibram FiveFingers

I have to say that the first time I saw Vibram FiveFingers shoes I was less than confident that the would be comfortable (or practical).

I talked with people who wore them and decided it would be worth a try as a replacement for my surf booties I used for kayaking.  A pair of “Flow” (the uppers are Neoprene and have a really good gripping sole) is what I settled on.

I tried on a pair, and it took a little to decide on what size was right (I’ll go into a little detail about my thoughts on sizing, etc as well).

…while I had my doubts, I have to say the first time I wore them out in the water I was sold, far more tactile than surf booties, better grip, and surprisingly comfortable right off.

Now I will say that having something between your toes (and putting them on) takes a little getting used to, but it really is just like going barefoot, and it’s a very natural, very comfortable feel.

I decide that I wanted to get another pair to wear to workout at the gym, the Neoprene is great for aquatic sports, but not really the most comfortable thing to wear when you’re working up a sweat.  So I purchased a pair of Classic — and again found them to be incredibly comfortable.

Currently I think I have six different pairs of Vibram FiveFingers — which should give you an idea of who much I like wearing them (in fact, now I find wearing “regular” shoes to be quite unc0mfortable).

OK, so here’s my idea on sizing them; you can start with suggested size from the charts (or guide), but I found it to be too small — and that’s likely to happen to you because a Vibram will be like a second skin over your foot, so there’s way too many variables to take into account, and a simple length measurement just won’t do.  So do not purchase your first pair online, make sure you go in and try them on (find a local merchant).  Also, be aware that different styles of Vibram FiveFingers will fit slightly differently (so you might need one size larger or smaller).

Once you get a good feel for how the size varies by the particulars of the styles, it’s no problem know what size you’re going to wear.

Now for putting them on… and the diagram in the box and the sales person (unless they’re wearing a pair of Vibram FiveFingers) will probably not be helpful.

First, make sure your foot is clean and the Vibrams are clean (I’ll go over washing them too).  Then push the back of the heal down out of the way, slide your foot in with your big toe angled against the side.  when you slip it as far as you can, wiggle your toes (like you’re inching forward) until they slid into the “fingers” — you may need to guide your little toe (it’s been being pushed inward for years by your shoes, so gently help it).  If you find your toes won’t relax into the “fingers”, take your hand and push the bottom of the Vibrams up to match the curl of the toe, then let it relax (don’t try and push your toes down into the “fingers” — that can be painful).

Once you’ve got the Vibrams on, wiggle your toes a little, see if your foot slips back and forth, and make sure you stand up and put your weight on your foot (my foot “grows” with weight on it — so even though some styles seem a little loose when I’m sitting, that’s not the case when I’m standing).

Cleaning, you could throw your Vibrams in the washing machine if you have one without an agitator — but they’d need to be pretty dirty to consider that.  The first time I washed my Flows I just did it in the shower and tossed them in the sink to dry — it worked fine; and pretty much just rinsing out your Vibram Fivefingers every week or so of wear keeps them fresh and clean.

I give Vibram FiveFingers a glowing recommendation for just walking, running, working out, kayaking (or other aquatic sports), or just lounging around the house or errands around town.

You will notice people stop you to ask about them…

 

http://VirbramFiveFingers.com/


Originally posted 2012-05-13 02:00:52.