Entries Tagged as 'NetFlix'

NoFlix

Perhaps NetFlix should consider changing their name to NoFlix.

I can’t get over companies that charge for services, fail to deliver the services they promise, and then tell you that they’re not going to refund you a penny.

Yep — that appears to be NetFlix’s policy. I’m waiting on confirmation from Reed Hastings NetFlix CEO (I’ll follow up with anything I receive, if I receive anything) — but that’s what I was told by Sean Callaghan today after I called because NetFlix was down (unable to stream to any of my multitude of NetFlix enabled devices — or any of my friends either) for quite some time.

I was told it was due to a “service outage” beyond NetFlix’s control.

But let me provide a few more highlights of my call. When the agent I spoke with proved to be unable (or unwilling) to resolve any issue I was having — I requested a supervisor. Originally I was told that he was a supervisor and he did not have any manager there. That was then modified to be that he would not escalate the call (suggesting there were actually at least one manager there), and when that change was questioned he again modified the statement along the lines of there was no reason to escalate the call because he had answered my questions. Of course, he was apparently to say anything he wanted since he also told me that NetFlix does not record customer service calls when I ask him. That one statement really does say it all… I don’t think there’s much I can add.

Also, I pointed out — this evening was the only time this month I had cared to watch a movie (I think I had demonstrated NetFlix streaming on my Droid for maybe 3 minutes total — but I don’t really consider that using the service)… and I had no NetFlix DVD in the house, so I expected to be able to sit back and enjoy a movie via the “unlimited” streaming service I paid for each and every month from NetFlix (even though I rarely use it).

Well… not only do I have to say I find NetFlix’s service questionable, but when you consider how difficult they make it to contact them on an issue (NetFlix enabled devices aren’t even an option to report an issue to them) — how long they expect you to stay on hold, and how completely inept their customer service staff impressed me as being — I see no reason why I’d want to send them any of my money, much less putting up with them almost doubling the cost of what I have in a month (which I might add will be four times what I paid when I first signed up for NetFlix, not all that long ago).

I would say that the only thing the agent on the phone was able to do competently was cancel my account; but even that he proved to be inept at — and failed to tell me before doing so that NetFlix wasn’t going to refund anything for unused service.

It’s a joke — and the customer service agent couldn’t reference me to anything that provided information support his claim that NetFlix wasn’t going to refund any of my service fees (even though over one third of my bill cycle remains).

Then I tried to access both there “Terms of Use” and their “Privacy Policy” through both links in the emails they send and the footer on their web site as was presented with “The page isn’t redirecting properly” — I guess yet another “service outage” that was beyond their control.

I’ve closed the virtual card number I used to pay for NetFlix services; and I’ve filed a charge back dispute with Citibank… if they decide not to reverse the charges to my account; well, then I guess I can eliminate a credit card from my wallet as well.

Personally I’m tired of companies promising to provide services, then continually increasing the charges, decreasing the services, and feeling like they have no responsibility to actually fulfill their commitments to customers.

I can say this categorically — I will never use NetFlix again. Amazon provides similar services at better prices, and I have great faith that Amazon will work very hard to meet the expectations they set for their customers… and if they fail, I’m betting you won’t even have to ask for a refund, they’ll be one step ahead of you.

Most every one I know is canceling their NetFlix service before the rate increase in September, and that was my intent anyway — but as of today, I live in a NetFlix free zone, and encourage everyone to ban those red envelops from their mailbox and streaming services from their devices and computers — support a company that deserves your business and watch yet another failure shrivel away and die.

Originally posted 2011-07-22 02:00:36.

IPTV

IPTV has come a long way since the early 90’s and for most of the nation we’re on the edge of an era where digital entertainment in the home will be carried throughout our home (and enter our home) over a conventional data network.

At the moment, most media player devices are vendor specific in what they will do (ie, the U-Verse set-top box is an IPTV device, but is very limited in what it provides beyond allowing a consumer access to the U-Verse servers) — though there are some general purpose devices.

Sure, you can attach a Media PC or Home Entertainment PC, a XBox 360, a PS3, or a Wii to your entertainment system and use it as a somewhat general purpose media player — but it’s not really designed to provide a good user experience for media (they’re intended for general computing or gaming) – or you can purchase one of a growing number of media devices that are being offered that are targeted specifically to provide for a reasonably good consumer experience.

There are also a number of BluRay players that have media player capabilities — but since I consider BluRay a dying media format (and have since the day the format wars were decided) — I see no reason to invest in a player that’s likely to go the way of the 8-track; nor do I see a reason to pay for over priced discs (particularly when I already own a license for the material in another format, and no longer subscribe to making the MPAA richer when they offer me nothing).

There are also a number of display panels that have media player capabilities — but you’re going to find that the display panels that use the best display technology don’t contain the wizzy features to allow for streaming media. So my advice, is buy a solid panel and just realize that you’re going to have an external box (I don’t know of anyone who’s built a cable-card type module for IPTV at the consumer level let).

That leaves us with just the stand along devices — and if you decide that NetFlix is an absolute requirement you come down to three devices currently: Roku Streaming Player; Seagate FreeAgent Theater+ HD Media Player; and Western Digital TV Live Plus HD Media Player.

For my money the Roku is a joke — and I’m just going to pass right over it since I’ve already given it more attention than it deserves.

Both the Seagate and the Western Digital devices look like they have potential (note, only the WDBABX0000NBK is worth considering, the other models are in the same bucket as the Roku)/

The WD TV Live Plus; however, specifically supports the “play to” feature of Windows Media Player — which means you should be able to play any content on the device that you can play on a Windows 7 machine… which opens you up to a much larger potential source for entertainment.

Let me be clear at this point that I haven’t tried any of these devices for myself — I’m just in the phase of trying to figure out which would be worth my time to look at… once I have a device (and hopefully I’ll be happy with the first I get) I’ll write up a detailed post on the feature set — if you’re in a hurry, just read over the capabilities of each of the possibilities and decide what features you have to have to eliminate the number of possibilities down; and before you do that, if you haven’t looked at the value of the NetFlix streaming feature — acquaint yourself with that, and you too will likely consider it a “must have”.

Originally posted 2010-08-03 02:00:49.

AT&T, the death of Netflix

On 2 May 2011 AT&T will implement usage surcharges for their high speed internet services.  DSL customer will have 150GB included with their package, and U-Verse customer will have 250 GB included with their package.

AT&T maintains that only 2% of their customers will be effected…

As I’ve said before, if only 2% of the customer are going to be effected, AT&T wouldn’t take any action —  it’s easy to see that AT&T is doing this because they feel this is a way to produce a larger revenue stream for a service they previously advertised and sold to be “unlimited” — so you can view this as nothing short of radically changing the service after the fact, and charging more for less (remember, AT&T just raised their rates).

The effect of this type of cap is that if you used your internet service to watch movies, you’d better be careful — you won’t even be able to watch one per day; you’ll have to worry about watching one HD movie every Friday, Saturday, and Sunday.

I personally have always felt AT&T was a horrible company, and certainly from my view point it reenforces that view every day with actions like this.

 

Monthly Activity 150 GB 250 GB
Send/receive one page emails 10,000 emails

-and-

10,000 emails

-and-

Download/upload a medium resolution photo to social media site like Facebook 3,000 photos

-and-

4,000 photos

-and-

MP3 Songs downloaded 2,000 songs

-and-

3,000 songs

-and-

Stream a one-minute YouTube video (standard quality) 5,000 views

-and-

5,000 views

-and-

Watch hour-long TV Shows (high quality) 100 shows

-and –

200 shows

-and –

Stream full length movies (Standard Definition: SD; High Definition: HD) 20 SD or 10 HD movies 25 SD or 13 HD movies

Usage examples are estimates based on typical file sizes and/or duration of file transfer or streaming event.

http://www.att.com/internet-usage

Originally posted 2011-03-31 02:00:25.