Entries Tagged as 'Consumer'

The Media Home

It may come as a shock to you, but computers are here to stay, and there’s at least one in almost every home in the country.

Computers in the home are becoming a “fabric” around which we build and manage our lives, our communications, and our entertainment to enumerate just a few critical areas.

But, almost nothing plays nicely together… and that’s a real problem for the average consumer who’s never figured out how to set the clock on their microwave oven!

A sleepy little company in Redmond, Washington introduced a product they call “Windows Home Server”… it’s really not a revolutionary product, it’s more just a repackaging of technology they already had — it’s just designed to be easy to install and maintain; and it’s targeted at the home market (much like Small Business Server was to the small business without an IT staff).

Why has Microsoft targeted a product like this at the home market?

Easy — he who defines the fabric of the home network is most likely to reap the rewards in controlling the devices the consumer buys for them.

Microsoft has tried for years to get low end versions of Windows into just about everything (Windows CE, Windows Mobile, etc)… and the Microsoft Home Server is another attempt at that.

Now since we have cell phones, music players, video players, navigation systems, and a host of other things built on top of Windows, Microsoft is making the move to make everything work together — well, at least sort of work together (I can’t tell you how many times I’ve deleted the partnership between my phone and my PC to get them to sync).

But the key is here, they will target the consumer, and the consumer will most likely purchase additional hardware and software that is “certified” to work.

Certainly Microsoft isn’t the only company chasing after control of the infrastructure; but they are one of the biggest… and certainly wisdom would suggest that you not put yourself firmly in the cross hairs of a market segment Microsoft is targeting.

Bottom line is, keep your eyes open for a host of products for the home that leverage off of Microsoft core technology that attempt to bring the average consumer into the digital media era.

Originally posted 2008-06-05 01:10:52.

Home Depot Online

In many respects Home Depot was a pioneer in the home improvement store industry.

Originally started in Atlanta in the late 70’s; four stores (recycled building from JC Penney’s failed attempt to enter the pharmacy retail segment) they build a chain that used technology for inventory control, checking out, ordering, stocking…

Now enter the new millineum where many brick and mortor retailers have figured out if you can use your online (web) presence to help customers purchase items and manage your inventory you can increase profits and lower costs.

Well… I wanted some shelving units — and I found pretty much what I wanted at a reasonable price.  But low and behold, I couldn’t elect to order it and pick it up at a local Home Depot store (I can do that with the competitor Lowe’s; or with Wal-Mart; or with hundreds of other companies)… they actually want me to pay for shipping.  Expensive shipping, and it’s not like their delivery service is going to bring those heavy items upstairs — so all I get out of it is having to wait.

I don’t believe they should only offer in store pickup; they should offer both home delivery and in store pickup (just like Lowe’s).

Not only does it save money for everyone to do in store pickup; but it allows me to manage my time better (I don’t have to wait around for a truck line to make a 350 pound delivery).

Why?

Let’s see now… who’s web site will I be clicking the “BUY” button on, and who will be getting my money.   One last bit of advice to Home Depot, you might want to close some more stores, because with this type of “exceptional customer service” you’re probably going to find yourself without customers.  Of course they started in store fronts of a failed venture, so they certainly should understand where it all can end up.

Originally posted 2009-02-15 01:00:35.