Entries Tagged as 'Ata-Boy'

Bed Bath and Beyond

I can tell you what the Beyond is in their name… that would be their service.

First, I’m not much for “assemble yourself” furniture… I prefer well made, solid wood furniture (which generally means I buy turn of the century — that would be circa 1900; and have no problem paying for it).

Unfortunately I wanted a piece of furniture for my bath room, and I wasn’t having much luck finding an older piece (I guess bath room furniture wasn’t very popular 100 years ago), so I looked around a found a couple places that had at least solid wood frame furniture that seemed relatively well made.

The local Bed Bath and Beyond didn’t stock the piece I was interested in (they had a similar piece, and another piece in that collection — but the piece I wanted was being discontinued — figures), so I had to order it (the upside was that it was about $50 less).

I placed the order, got a confirmation, and a shipment notice the next business day (all of which I expect from any decent e-Tailer).

The piece arrived, and the UPS person delivered it and for the most part the box looked like it was in pretty good shape, two of the corners were a little dented — but no reason to assume that item was damaged.

As I started to assemble the piece, I noted that one side piece had a very small chip, but I felt that it probably wouldn’t be noticed, and it would be easy to touch up.  Then I got to the top — damn — the back right corner must have been right where one of the packages corners took a hit, it was slightly deformed, and with light shining on it it was going to stick out like a sore thumb.

I wasn’t sure what to do, but I figured I’d call customer service before I continued the assembly.

I called, and the hold time was much longer than I would have liked — and the annoying message that I could leave a message (over and over) was beginning to get on my nerves just as an agent picked up my call.

She was polite, and immediately made what sounded to be a genuine apology for the inconvenience.  She would have been happy to have the warehouse ship me both parts, but as I told here I’d probably cause more damage replacing the side piece, and really only the top was a “must replace”.

I haven’t seen the confirmation of shipment of the replacement parts yet — but I have every confidence that there won’t be any issues…

Now, we’ll see if the local store is as easy to deal with doing a return of another item.

Originally posted 2009-08-06 01:00:42.

Bed Bath and Beyond – Followup

Just a quick post to follow up on my service issue with Bed Bath and Beyond.

First, the replacement parts for my order arrived in about a week (which means they processed the outbound replacement order within 48-hours).  The parts were packaged extremely well and there was no damage.  I, of course, haven’t installed the replacement parts yet — but it’s on the list.

Second, the return I made to the store was handled equally well.

No doubt about it, Bed Bath and Beyond knows how to treat customer’s right — and they’ve certainly earned my repeat business.


Original Post

Originally posted 2009-08-23 01:00:07.

Earth’s Biggest Selection

That’s, of course, Amazon.com‘s catch phrase…

I’m always quick to say what I think about a company or service; and I’m sure you’ve noticed that the vast majority of times that not very flattering.

I am, however, just as quick to praise as to criticize… the problem being is that there just aren’t that many instances where I find praise is warranted; and there seems to be an almost unending list of things to criticize.

Amazon.com impresses me as a company that tries very hard to “do the right thing”; and a company that empowers it’s customer service representatives to resolve issues in a timely and equitable manner.

Now don’t get me wrong.  Amazon.com isn’t without fault — but unlike many companies they seem to be working to move forward and make improvements rather than simply ensnare their customers and force the to put up with their short comings.

Generally speaking, Amazon.com’s prices are fair, their shipping costs are reasonable (free on many orders if you’re willing to wait for the order processing delay), their polices are clear (and concise), and their customer service people are helpful (and efficient).

The biggest thing I can criticize Amazon.com for is that they have the right to impose a life-time limit on their “A-Z Guarantee” — and while I think that it makes sense to have limits; it doesn’t make sense to me that a person who orders once a year from Amazon.com should be subject to the same potential limits as a person that orders once a day — or a person that has only placed three orders in their life has full protection, but a person who has placed three hundred has far less protection (as a percentage of orders).

The other thing I wish Amazon.com would improve on is consistency of product listings (like putting the manufacturer’s link and warranty information in the same location on each page).

Is that enough to make me shy away from doing business with Amazon.com???  ABSOLUTELY NOT…

In all the time I’ve done business with Amazon.com only once have I needed to use the A-Z Guarantee, and it was with an Amazon Marketplace Merchant (which isn’t the same as Amazon.com — and I certainly do not give Amazon Marketplace Merchants the same endorsement as Amazon.com).

The only other “negatives” about Amazon.com is that they do not price match; which also includes researching incorrect pricing (for instance, if a manufacturer changes the suggested retail price, and likely distribution cost Amazon.com has no mechanism to update that if the manufacturer doesn’t constantly provide updates).

Additionally, Amazon.com has made great strides to reduce packing waste for products they sell; and while I can’t say they can claim to be “green”, they are moving in the right direction.

If you’ve never tried Amazon.com — check them out and compare their products and prices the next time you’re going to place an order — from technology to toasters, shaving to shovels… you might be surprised at how big their selection is and how low their prices can be!

Originally posted 2010-05-23 02:00:07.