Entries Tagged as 'Amazon'

I don’t recommend “The OEM Shop”

On 22-Sep-2010 I placed an order for a “Motorola DROID and DROID II 1300mah Standard Battery” from “The OEM Shop” through Amazon.

I really hate dealing with Amazon Marketplace Merchants since my personal history of such dealings indicated that the likelihood of being disappointed is very high; and this occasions was in perfect keeping with my expectations.

The item was to have shipped by 24-Sep-2010, so when I didn’t see a change in status by close of business that day I sent an inquiry to the vendor.  I received back an automated reply that indicated that they were “on vacation” — and that they’d been on vacation even before my order had been placed (so I immediately considered the “contract” for purchase of an item had been entered into under fraudulent terms — ie, they knew before accepting an order that they would not meet the shipment commitment).

I immediately sent another message via Amazon requesting that the order be canceled.

The following week I got a reply from the merchant indicating that they had shipped the item on Saturday (the day after I’d sent a message to cancel the order — but within the time frame of the first message of their vacation).

I wasn’t sure I believe them; but I told them that I’d been refusing the item and it would be returned to them.

I also contacted Chase to open a charge dispute on my Amazon VISA for the item.

The item never showed up — and two days after I got the replacement item I’d ordered from another Amazon merchant (the order was placed on 27-Sep-2010) I requested that they provide me with the tracking information (which they had never posted to Amazon).

I haven’t heard back from The OEM Shop, I haven’t gotten the item, and I suspect they never shipped it.  I have gotten a permanent credit from Chase for the item so after posting negative feedback and this BLOG article I consider the matter closed.

My advice — don’t do business with “The OEM Shop” — there are too many good alternatives to them, and absolutely no reason to support questionable etailers.  If my experience isn’t enough to convince you — read the other recent feedback posts on 5-Oct-2010 and 4-Oct-2010 on Amazon.

“The OEM Shop” Storefront on Amazon

NOTE: I was notified by Amazon late this evening that a refund would be posted to my account (actually, since the charge-back had already been made permanent there isn’t any change from my perspective).

Originally posted 2010-10-05 14:25:36.

Amazon Prime

I subscribed to Amazon Prime for several years when I moved (back) to Northwest Florida from San Francisco… mainly it was convenient living in the middle of nowhere to be able to click the mouse a few times before late afternoon and have something I wanted (generally) show up the day after the next (2-Day shipping).

However, one of the reasons I dropped my Prime membership was that I was finding that Amazon failed somewhere between 30% and 40% of the time to deliver my goods on the date they promised when I placed the order (often the changed the estimated delivery date on their website after the order was processed as well).

I complained about this a number of times to Amazon, and never really got any satisfaction other than I could get a refund of my Prime membership… what the agents failed to tell me is that for EACH occurrence of a late delivery, Amazon policy was to extend the Prime membership for one month — which they didn’t do with me…

So I’m a little pisses now that I’ve read their policy on that (which they made fairly clear because of the recent snafu with UPS delivering xmas packages).

Based on Amazon’s policy I would have probably kept my prime membership (hell — it’d probably be the next millennium before I’d own them money to renew it anyway)… but of course based on how they treated me as a customer and failed to honor their policy I would NEVER consider paying for Amazon Prime again.

The policies in place to keep customers satisfied are only useful if a company follows them — when they don’t it’s a good bet customers will be much harder to convince to come back.

Originally posted 2013-12-27 15:00:32.

Working the Chase / Amazon VISA

Right now Amazon has a promotion going that they’ll give you a 5% bonus for gift card purchases with an Amazon VISA card… so that ends up being 8% total (since you normally get 3%).

In fact, you might want to consider Amazon gift cards for routine purchases — particularly when you’re buying from an Amazon merchant…

Why?

Well, the Chase /Amazon VISA give you 3% cash back when you purchase items from Amazon; but only 1% when you purchase elsewhere (including Amazon merchants); so to get around this, buy a gift card for the exact amount you’re amount to spend at a merchant (just go ahead and get to the check out screen asking for payment — you can add a gift card there); then open another browser windows and purchase a gift card (for electronic/email) delivery for the exact amount… then apply the gift card number at the checkout and you’re done.

The first time you send a gift card to an email address you’ll have to re-enter your Amazon VISA credit card number (for security), and it seems like it always takes longer than it should to send the email — alternately you can select the option to print a gift card and simply take the gift card coupon number from that.

The 5% bonus program only lasts until the end of this month, and it’s limited to $2000 purchase / $100 bonus — but even after that expires you can still use the gift card purchase trick to get your 3% on your Amazon VISA.

One caveat — if you return an item, you’re going to get a gift card credit; that’s not a big deal of you’re a frequent Amazon shopper (the check out will always apply gift cards by default).

There is no reason to use a gift card for an Amazon purchase after the 5% bonus program is over (or you max out your bonus).

It’s free money… and doesn’t require much extra work to get it.