Andersen Windows Doors

I decided I wanted a full view storm door for my front door to help reduce the energy loss, and I wanted to buy it this year to take advantage of the Energy Tax Credit… I looked at both Pella (Lowes) and Andersen (Home Depot)… no one in the area carries Peachtree (and I’m not sure they make storm doors).

I liked the Pella, but a couple of the features of the Andersen (screen / glass user interchangeable panel) seemed slightly more appealing.

To say I was disappointed by the perceived quality of the door is an understatement.

Below is a message I posted to Andersen via their web site.

Let me preface this by saying I’ve renovated four homes now; and I’ve always used Peachtree, Pella, or Andersen products in them — and I’ve always been extremely happy with the quality.
When I purchased a storm door for my home in Florida I looked at the Pella product at Lowes as well as the Series 4000 and 3000 at Home Depot; and I elected the Series 3000 since I was price sensitive for resale.
While I cannot complain with the overall appearance of the door I was less than happy with the quality of the construction of the door during the installation — it seemed “cheap” to put it simply.
The way the glass/screen section installs/removes (obviously far superior on the 4000, but I’m not sure I wouldn’t have been happier with the fixed window in the Pella at the same price to avoid the concern in how well the plastic clips are going to hold up in the first hurricane); also I found the door closure mechanism to have too short a throw for the door to open any where near 90 degrees (the travel only allows about 80 degrees).
Additionally, the Home Depot employee informed me that the Kwikset lock set for the door would run around $25 — while I haven’t called either Home Depot to check on a special order or Andersen to confirm the price yet, I just find that price point to be totally ridiculous.
I can’t say I won’t consider Andersen products in the future — but this door doesn’t even slightly resemble the quality I expected (and enjoyed in the past) from Andersen…
The only positive thing I find about the door is the lifetime warranty — something I (unfortunately) expect will be used over and over and over.
I’m sure that disappointing customers isn’t your goal; but I felt it was important to share my experience and my lack of satisfaction.

Andersen Corporation
100 Fourth Avenue North
Bayport, MN 55003-1096

888-888-7020
651-264-5150

http://www.andersenwindows.com/

Originally posted 2010-11-11 02:00:00.