Amazon Prime

I subscribed to Amazon Prime for several years when I moved (back) to Northwest Florida from San Francisco… mainly it was convenient living in the middle of nowhere to be able to click the mouse a few times before late afternoon and have something I wanted (generally) show up the day after the next (2-Day shipping).

However, one of the reasons I dropped my Prime membership was that I was finding that Amazon failed somewhere between 30% and 40% of the time to deliver my goods on the date they promised when I placed the order (often the changed the estimated delivery date on their website after the order was processed as well).

I complained about this a number of times to Amazon, and never really got any satisfaction other than I could get a refund of my Prime membership… what the agents failed to tell me is that for EACH occurrence of a late delivery, Amazon policy was to extend the Prime membership for one month — which they didn’t do with me…

So I’m a little pisses now that I’ve read their policy on that (which they made fairly clear because of the recent snafu with UPS delivering xmas packages).

Based on Amazon’s policy I would have probably kept my prime membership (hell — it’d probably be the next millennium before I’d own them money to renew it anyway)… but of course based on how they treated me as a customer and failed to honor their policy I would NEVER consider paying for Amazon Prime again.

The policies in place to keep customers satisfied are only useful if a company follows them — when they don’t it’s a good bet customers will be much harder to convince to come back.

Originally posted 2013-12-27 15:00:32.