Making Complaints

I find it fairly interesting when you file complaints at many companies you get a “canned” response and it includes a statement to the effect that because of privacy concerns that they cannot provide information about actions taken to correct the matter.

WTF?

Sounds to me like this is just a “blow-off”… without accountability and closure it’s a waste of time to file a complaint.  Since the person filing the complaint should be an integral part of resolving it, and be involved in determining when the issue has been corrected they need to have access to information relating to the investigation.

Maybe it’s me; but I’m just far less tolerant of customer service with no accountability; I’d prefer to take my business else where.

Originally posted 2009-01-23 01:00:12.