Entries Tagged as 'Shopping'

STOP • THINK • CLICK

I’ve mentioned the Internet Crime Complain Centerbefore, but the US Government also sponsors OnGuard Online with the slogan

STOP • THINK • CLICK

While most savvy internet users should be aware of most everything on the site, there’s no harm in taking a minute out and visiting it to see if there’s any suggestions that might make your online experience safer.  You may also want to recommend that your bank, credit union, and credit card company link to them.

Originally posted 2009-01-07 12:00:50.

Apple Apps Only???

WTF is it with businesses that have only Apple iOS Apps?  Hello, Open Handset Alliance (Android) devices account for nearly 60% of all smartphones / tablets shipped… iOS accounts for less than 20% (only slightly more than Windows smartphones / tablets)… why on Earth would a business make a decision to provide a service to far less than a quarter their potential customers and ignore over half of them???

Sure, I understand that Apple exists mainly because they’re trendy — but for businesses it’s not about being kewl, it’s about money in the bank.

Maybe what these businesses that choose to ignore me and those who choose Android need to see are people choosing to ignore them…

Originally posted 2013-05-24 16:00:38.

Beware of vendors that support SPAM!

I’ve know for a very long time that many websites that sell goods and services to consumers also sell (or trade) the email addresses they register.

SPAM (Unsolicited Commercial Email – UCE) is when any entity sends you an email soliciting money for goods or services that you have not specifically requested.

Thus, when one company provided email marketers your email address (without your express permission) they are supporting SPAM, and companies that support SPAM are no better than the SPAMmers themselves since they are making money from SPAM.

But how would you know who sold your email address?

That’s easy, for years I’ve provided each vendor I do business with a unique email address which tracks any and all mail back to them.

Recently I found that a company I purchased a couple items from — CDR DVD Media ( www.cdrdvdrmedia.com ) sold or traded my email address to an email marketer.  What’s really funny in this is that CDR DVD Media uses Yahoo! (a company that purports to oppose SPAMming and hold it customers to high anti-SPAM standards) to process orders (so it appears it’s easy for Yahoo to talk the talk, but maybe they should walk the walk and actually adopt a ZERO tolerance policy against SPAMmers and their customers that support them — oh right, that means Yahoo would cut into it’s revenue stream, and they really probably only want to prevent SPAMming from free customers).

My policy (and I recommend it become you policy) is that you NEVER do business with SPAMmers or companies that support SPAMming.  Of course, I warned of the growing problem of SPAM/UCE over 15 years ago… and it’s easy for any and everyone to see now what burying your head in the sand does to prevent greedy marketers from breaking the law (yeah — SPAM is against the law in a number of states; and often SPAMmers steal services to send out their message).

Originally posted 2009-07-31 01:00:24.

Sam’s Club Discover

I was at Sam’s Club on the first of this month, and they had a promotion going on that you’d get a $40 instant credit on $100 (or more) purchase if you applied for and were accepted for a Sam’s Club Discover Card.

It was a no brainer —  what I was going to buy was $120, and the $40 instant credit would pay the fee for renewing my Sam’s Club card (NOTE: the renewal fee was excluded from the $100 minimum purchase).

GE Money Bank (the issuer of the Sam’s Club and Walmart Discover cards) issued a stated on the second of the month (the day after the charges); and had my statement to me less than a week after I’d opened the account.  However, I just received the actual card today.

Like with most credit cards you needed to call a toll free number and enter just about every piece of personal and confidential information you’d provided when applying for the card — at what seemed like the end of the activation, I got a message to please hold that I was being transferred to customer service.

After almost five minutes on hold, a very cherry woman come on the line, ask me how my day was and immediately launched into a sales pitch — I cut her off and told her whatever it was she was trying to up-sell to me, I wasn’t interest… that their system had kept me on hold for nearly five minutes to just try and sell me something I wasn’t the least bit interested in, and then I told her I wanted to close my account.  She responded that I’d need to look on the back of the card for the number, and I told her I wanted the number from her.

She gave me the number, and I hung up and called.

The automated system answered immediately, forced me to hear all about my account balance and due date — presented a myriad of twisty little turns to finally get to a customer service representative.

I told her I wanted to cancel; I told her why — she started to sputter out some apology and ask me to reconsider and I told her I didn’t care about her time, but I was tired of wasting my time and I just wanted the account canceled now.  The call was disconnected.

I called back; and same thing, a very long hold.  By the time that I actually got to talk to a customer service representative I’d been at this for over half an hour — and I pointed this out to her, and told here that I was in none to good a mood — that she would cancel the account, and I didn’t want to hear anything but it was done.

I wrote an electronic message to Sam’s Club on their web site after all this was done telling them what a poor reflection GE Money Bank was on their reputation.  The reply I receive (almost immediately) was just an apology, and told me what a valuable customer I was.

Right — GE Money Bank had been telling me what a valuable customer I was all the time on their automated system… but the bottom line, they didn’t value me as a customer — they wanted to treat me like a schmuck who’s time was totally worthless.  Clearly a company that didn’t value my time — or value me as anything but a potential source of revenue.

I’ve always considered Sam’s Club as low rent compared to other warehouse clubs such as Costco — and they continue to reinforce that image time and time again.

Costco selects American Express (which I consider to be thieves and liars — but they at least do pretend to respect their customers) for their credit card; Sam’s Club chooses GE Money Bank (how much more low rent can you get).

I don’t do much business at Sam’s Club; and I certainly won’t be increasing the amount of business I do there… but I certainly won’t be doing any business with GE Money Bank — and personally I think they tarnish Discover Card’s exceptional customer service.

Originally posted 2010-09-16 02:00:55.

Amazon Advertising

I’ve removed Amazon advertising from my BLOG and web site.

Why?

Well, it’s not because I don’t shop at Amazon any longer, it’s because apparently Amazon doesn’t pay commissions to sales to the individual hosting the ads, their family, or their friends — and Amazon makes the determination (solely at their discretion) of what transactions fall in that category.

The policy is clearly stated in their agreement, it’s just something I missed (I won’t say it changed — the agreement is long enough that I could have easily missed it skimming through when I signed up).

While I feel Amazon is a reputable retailer, I see no reason why I should provide them with free advertising space when there is simply no guarantee that any link through purchases will every generate a penny to compensate for the (ugly) advertisement that always loads slowly, and uses javascript that seems to cause lags in rendering on most every browser.

I guess I’ll go with Nancy on this one “Just Say No”.

Originally posted 2010-10-01 02:00:15.

Panasonic HDC-SD10 High Definition Camcorder

I purchased a Panasonic HDC-SD10K High Definition Camcorder from B&H Photo Video a little over a week ago for $299.00 delivered.  The K suffix means black; which is I believe the only color available in the US.

I had originally found this model camcorder on Amazon for the same price as a customer return, but I was a little hesitant to purchase it, and by the time I decided it was worth the asking price it was no longer available; but as luck would have it a few days later B&H was offering brand new units for the same price.  The B&H price is good through 16 January 2010 while supplies last.

First, let’s keep in mind that $299 is less than half as much as the nearest comparable camcorder; so if it doesn’t seem like this is a Rolls Royce, perhaps that’s because you’re paying Yugo prices.

The HDC-SD10 was announced last year at CES, but didn’t ship in the US until this past Summer, and it was never really a very popular model since Panasonic offered an almost identical model with 8GB of internal memory (the HDC-SD10 has no internal memory) for $50 more.  Other than the internal memory, these models are identical.

A quick overview of the HDC-SD10 (for those who don’t want to just look up the specifications for themselves).

1920x1080i MPEG4-AVC/H.264 video, 2.1MP JPEG stills, 1/6″ CMOS, 16x optical zoom, 2.7″ touchscreen LCD, image stabilization, auto focus, built in light and flash.

When the unit arrived, I opened the box and allowed the battery to charge for a couple hours before trying it out.

While the batter was charging I looked over the unit.  It seemed reasonably well constructed, and it looked like a good deal of though had been put into positioning the controls.  The only thing I don’t care for is how the cover on the SD slot opens — I’m very partial to how Nikon did the SD cover on my D40, and this just seems far less well done.

I popped a 2GB SD card into the camcorder (I expected it to complain about the slow speed rating, Panasonic recommend Class 6 SDHC cards); but to my surprise it worked.  I would recommend that you use at least Class 4, and that you use at least a 4GB SDHC card.  But if you have other cards around, try them.

Unfortunately, by the time the battery had charged, the sky was cloudy and I was robbed of my opportunity to get some bright daylight shots — but I figured taking shots in overcast would give me an idea of how the camcorder worked.

I took two videos outside at the second highest quality setting (that’s the default); and I snapped about a dozen still images.  Then I went inside and did pretty much the same test.

The two video tests were:

  • walk back and forth with the camera
  • stand stationary and rotate around

Both tests involved using the zoom in and out (both moving and stationary).

I should note here that I did all of my initial testing without reading the documentation — this should be considered a testament to how easy this camcorder is to use for anyone who’s used a camcorder (or digital camera) before.  The controls were easy to find and use and there was simply no confusion about how to accomplish my task (which is good; my old JVC camcorder always seemed awkward to use, even after having it for several years).

With my test data collected I sat down and the computer.

I didn’t bother installing any software on my computer, I just popped out the SDHC and slipped it into the computer.

The digital stills were easy to find; same directory structure as most digital cameras.  The images are JPEG files, and contains EXIF data.

The video sequences took a little more looking to find, and they are standard AVCHD (MTS) files.  Both Windows Media Player and Live Movie Maker are able to deal with these files.

Let me pause here and remind you that what follows is my first impressions of the HDC-SD10; not a complete review.  My personal feeling is you need to use a camera or camcorder for several shoots before you’ve got a good feel for what it does and how well it does it.

The outside stills were good.  Certainly they don’t compare with either of my DSLRs or my high-end point-and-shoot… but then again, this is a camcorder, not a camera.  The only weakness I found with the digital still was that focus cycle requires a few seconds and the shutter release is not locked out during the focus cycle.  Which means you can snap a picture that is out of focus fairly easily if you’re not patient.  You can snap a still image when the camcorder is recording or when it isn’t.

The outside video was amazingly clear.  The color was very good, and the motion was acceptable.  Quickly panning produced some motion artifacts, but normal movement was far clearer than on my JVC miniDV camcorder.  I will have to say that my feeling is that the zoom is too fast; but I guess it’s better to be too fast than too slow; and for most people I would expect they want a fast zoom.

The inside still images were fine.  The flash works very well.  The colors were about what you expect from a mid-range point-and-shoot.  Nothing to write home about, but acceptable if you need to snap a still and you have the camcorder in your hands.

The inside video was actually quite impressive.  The reviews I had read of the camcorder indicated that low light performance wasn’t very good.  From what I saw low light performance was quite good.  In rooms with no lights on the camcorder was able to register a moderate amount of detail just using its built in light.  In reasonably well lite rooms the level of detail was quite good.  However, the color under LED lights or CF lights was definitely off (I don’t have any incandescent lights in my house, I suspect the color balance would have been better).  Comparing the performance of this camcorder to my JVC miniDV it is definitely better.  Better detail in low light, and equal or better color.  Obviously if I wanted to shoot any video that I was going to show someone I’d turn on some incandescent lights (bounced off the ceiling).

The sound quality on the recordings were fine.  There was quite a bit of wind outside, but the camcorder didn’t seem to be able to deal with it.  Obviously the stereo separation on any camcorder without external microphones is poor — and not a metric I’d concern myself with.

At this price point, the HDC-SD10 seems like a keeper.  You’d pay as much for a standard definition digital camcorder, and half this much for a standard definition miniDV camcorder; or twice as much for a camcorder with substantially better specifications.

I’m hoping the weather here warms up some so I can get out on a sunny day and really shoot some footage to fully evaluate how the camcorder works; and I’d like to do some shoots on the river and at the beach as well.  My expectation is that this camcorder will be fine for me, and I’ll be looking to purchase a few accessories in the near future.

If you want a really high end camcorder; this isn’t for you.  If you want a good quality high definition digital camcorder for hobby use and your not foolish about throwing your money away, perhaps it is worth consideration.


Optics

Sensor
1.47 Megapixel 1/6″ CMOS
Lens
2.95-47.2mm f/1.8-2.8
Zoom
Optical: 16x
Digital: 1000x
Filter Size
30.5mm
Recording
System
NTSC
Recording Media
SD/SDHC
Recording Time
Not Specified By Manufacturer
Video Format
High Definition
MPEG AVC/H.264
1920 x 1080, 1440 x 1080
Still Image Resolution
JPEG: 2.1 Megapixel
Audio Format
2-Channel Stereo
Display
Display Type
LCD
Screen Size
2.7″
Touchscreen
Yes
Features
Image Stabilization
Optical
Lux
1400Standard illumination
91/30 low light mode
1Magic Pix
Built-in Mic
Yes
Built-in Speaker
Yes
Built-in Light/Flash
Light – Yes
Flash – Yes
Accessory Shoe
None
Tripod Mount
1/4″
Input/Output Connectors
Inputs
None
Outputs
1x A/V
1x USB 2.0
1x Mini HDMI
1x Component Video (out)
Microphone Input
No
Headphone Jack
No
General
System Requirements
Windows System

  • XP, Vista, Windows 7
Battery
Rechargeable Lithium-Ion Battery Pack
Power Adapter
Battery Charger / Battery Eliminator
Dimensions (WxHxD)
1.87 x 2.48 x 4.51″ / 47.50 x 62.99 x 114.55mm
Weight
0.5 lbs / 226.80g

HDC-SD10

HDC-SD10K Product Information

HDC-SD-10K Support Information

Originally posted 2010-01-09 01:00:28.

Just Say No To Adorama

I wanted to buy a couple filters for my camera, and I’m fairly picky about just what brand of filter goes on my lens.  My preference is Sunpak and Quantaray (Quantaray is made by Hoya) — both Japanese manufactured, and solid glass construction with multi-coats.

I looked up prices, and found that Amazon had a good price on a Sunpak kit with both of the filters I wanted in it; so I looked at the buy options, Amazon was a little more expensive than a couple of the other vendors they listed, but with free shipping it was just about a wash and I prefer to deal with Amazon and avoid Amazon merchants.  The only problem was, Amazon was out of stock, and of course no way to know how long it would take for them to get stock.

I guess I just wanted to be done with it, so I clicked on the link to buy the item I wanted from Adorama

I have to say,  Adorama was fairly quick about shipping out the filters, and their shipping price was fair; but when I opened the bubble envelope inside was a clear plastic bag with an invoice and two Tiffen filters rather than two Sunpak filters.

  • NOTE:  Tiffen is US made, and they may be believe their manufacturing technology is great; but I’ll pass on it.

At first I thought I’d made a mistake and ordered the wrong thing; but then I noticed I could read the itemized invoice through the plastic bag.  First line on the invoice was a Sunpak filter kit with the Sunpak number; the next line said kit consists of (hmm… Sunpak sells the two lens in a package, the vendor doesn’t assemble it — but I’d have no problem taking two individually packaged Sunpak filters for the price of the kit, provided they were the Sunpak filters that were supposed to be in the kit); the next two lines listed out Tiffen filters, descriptions, and part numbers.

So much for even thinking I’d made a mistake, and so much for even thinking it might have been human error on Adorama’s side.

I don’t have a problem with a vendor being out of stock of an item I ordered; and I don’t have any problem with them substituting an equivalent or better item (with my permission — I get to make the call whether it’s equivalent or better); or advising me that there will be a delay; or refunding my money.  The key really is the vendor needs to contact me and advise me of the situation and the options they’re comfortable with. 

What Adorama did was bait-and-switch; only they didn’t have me participate in the switch so it was just out right fraud.

Personally I don’t do business with companies who think so little of their customers that they believe they can do what ever they want when ever they want…

I, of course, contacted Adorama (still no reply — and we’re moving in on a week).  I contacted Amazon, I’ve actually exchanged email with them twice on this matter, and they’ve ask that I wait until after Monday before they will take any action.  And I’ve contacted my credit card company; who were appalled at a merchant doing what I told them they had done, so I don’t expect having any problems getting a favorable resolution to this.

One of the reasons I felt it would be “OK” to purchase from Adorama (breaking my policy of avoiding Amazon merchants when ever possible) was that Ken Rockwell, who maintains a great web site on photography (and other things) had listed Adorma on his site as a vendor, and I had hoped that they had the same high standards as Ken (he also lists Amazon, B&H Photo Video Pro Audio, J&R, and Ritz Camera /Wolf Camera — all of which I tend to trust).

I’ve ordered a set of Sunpak filters from Amazon, and I’ll just be content to wait until they get them in stock, which will probably happen before Adorama sends me a pre-paid return shipping label.

__________
 
For your reference, I’ve include links to the two Japanese filter manufacturers I prefer (again I find Hoya branded filters expensive, and you can get the exact same product at a lower price by buying a store or generic brand that’s made by Hoya). 
 

__________

NOTE:

Please read the complete follow up before making any decisions on Adorama.

Originally posted 2009-01-04 12:00:16.

Home Depot Online

In many respects Home Depot was a pioneer in the home improvement store industry.

Originally started in Atlanta in the late 70’s; four stores (recycled building from JC Penney’s failed attempt to enter the pharmacy retail segment) they build a chain that used technology for inventory control, checking out, ordering, stocking…

Now enter the new millineum where many brick and mortor retailers have figured out if you can use your online (web) presence to help customers purchase items and manage your inventory you can increase profits and lower costs.

Well… I wanted some shelving units — and I found pretty much what I wanted at a reasonable price.  But low and behold, I couldn’t elect to order it and pick it up at a local Home Depot store (I can do that with the competitor Lowe’s; or with Wal-Mart; or with hundreds of other companies)… they actually want me to pay for shipping.  Expensive shipping, and it’s not like their delivery service is going to bring those heavy items upstairs — so all I get out of it is having to wait.

I don’t believe they should only offer in store pickup; they should offer both home delivery and in store pickup (just like Lowe’s).

Not only does it save money for everyone to do in store pickup; but it allows me to manage my time better (I don’t have to wait around for a truck line to make a 350 pound delivery).

Why?

Let’s see now… who’s web site will I be clicking the “BUY” button on, and who will be getting my money.   One last bit of advice to Home Depot, you might want to close some more stores, because with this type of “exceptional customer service” you’re probably going to find yourself without customers.  Of course they started in store fronts of a failed venture, so they certainly should understand where it all can end up.

Originally posted 2009-02-15 01:00:35.

Lowes Ceiling Fan Followup

I got two calls from the local Lowes store regarding my ceiling fan issue, and I have to say I was quite impressed by how efficiently the local store handled the issue.

They had a replacement fan ready for me when I stopped by, and they actually had no problem just putting the purchase price of the fan onto a gift card so that I could select a different model.

I would say the greatest failing of Lowes in this entire incident is that the corporate offices has put together an online system that poorly reflects on the ability of local Lowes management to handle problems; perhaps the best thing for Lowes to do is simply forward online request to local management and not ever try and resolve issues at a corporate level…

NOTE:  I actually purchased a Hunter ceiling fan at The Home Depot since Lowes didn’t have a suitable replacement fan in a brand I trusted.  The Hunter fan’s motor is easily three times the weight of the Harbor Breeze’s motor, and like the other Hunter fans I have (and have had in the past) it’s totally silent (and was much easier to install).

Originally posted 2009-10-28 01:00:12.

Managing On-line Orders

When I really ran my own business I used to keep receiving logs for anything I ordered, it was a nice way to track everything, but when you don’t generate purchase ordered and all the additional supporting paper work it would be a lot of trouble…

What I do now is use the task list in Outlook (you could use any task list).

Essentially when I want to order something I create a task entry; when I order it I update the task entry; when I get the shipping information I update the task entry and update the “end” date and put in the tracking number (if I have one).

It’s a really convenient place to gather all the information together in one place for an order so that you can quickly refer to when it was placed, where it was placed, when it’s due, how it was shipped, etc and it really doesn’t take much more time to copy the information over from a web site or email into the task (then you can file the email away and only refer to it if you have a problem that needs to be resolved).

Once you have the item, confirmed it’s what you ordered and isn’t defective — just delete the task and  free up room for your next order.

It works as well for mail and phone orders; just you generally don’t get a lot of updated information.  If you want to keep the task information for your records, just copy and paste it into an email and send it to yourself — you consider using OneNote.

Originally posted 2008-07-25 19:00:29.