Entries Tagged as 'Shopping'

Managing On-line Orders

When I really ran my own business I used to keep receiving logs for anything I ordered, it was a nice way to track everything, but when you don’t generate purchase ordered and all the additional supporting paper work it would be a lot of trouble…

What I do now is use the task list in Outlook (you could use any task list).

Essentially when I want to order something I create a task entry; when I order it I update the task entry; when I get the shipping information I update the task entry and update the “end” date and put in the tracking number (if I have one).

It’s a really convenient place to gather all the information together in one place for an order so that you can quickly refer to when it was placed, where it was placed, when it’s due, how it was shipped, etc and it really doesn’t take much more time to copy the information over from a web site or email into the task (then you can file the email away and only refer to it if you have a problem that needs to be resolved).

Once you have the item, confirmed it’s what you ordered and isn’t defective — just delete the task and  free up room for your next order.

It works as well for mail and phone orders; just you generally don’t get a lot of updated information.  If you want to keep the task information for your records, just copy and paste it into an email and send it to yourself — you consider using OneNote.

Originally posted 2008-07-25 19:00:29.

New Car

So I purchased a new car today…

A 2011 Hyundai Elantra Limited with premium package; Titanium Gray with Black Interior.  I’ve posted a couple pictures on my gallery — so you can see it; or you can go to http://www.hyundaiusa.com/elantra/ for complete details.

Did I mention it’s rated at 40mpg?

I have several articles I want to post on my experience of car shopping in Northwest Florida — let’s just say for the moment it was an interesting experience; and next time I purchase a car I’m likely to do it on a trip to a real city after I’ve done my research.

I’m also going to post one article on why I chose the Elantra; and after I’ve had it for a month or so I’ll post one giving my feeling on whether or not it has lived up to my expectations or not.

Originally posted 2011-03-11 02:00:05.

Adorama – Rebuttal

The following:

  • is a rebuttal from Adorama Camera Customer Service.
  • is included here as provided to me by Adorama unchanged (with the exception that an email address was removed from the signature block to prevent harvesting).
  • is Adorama’s perspective (not necessarily mine).

Links to my original posts are included at the end.

Roger stated on his blog that ‘I had received an Unsolicited Commercial Email (UCE) from Adorama” and that “…apparently they felt it was quite acceptable to subscribe an email address they obtained from Amazon”

Following correspondence with an Adorama representative, Roger now appreciates that his statement “…they felt it was quite acceptable” was an incorrect assumption on his part as it had no basis in fact. It was also incorrect to assume and suggest that Adorama sends Unsolicited Commercial Emails to customers that bought goods from Adorama through Amazon.

Adorama has confirmed to Roger that email addresses obtained from Amazon are not automatically subscribed to our mailing lists. His address was automatically subscribed because Adorama placed a replacement order directly for him, as part of the fulfillment process of his Amazon order.

Adorama provided Roger with assurances not only of our strict policy not to send commercial emails to Amazon customers, but also provided information that reassures him that he was incorrect to make unsubstantiated allegations regarding his perception of the attitude of Adorama staff, based upon his assumptions – which he now knows to be without substance.

Adorama also provided Roger with the name of Director of Email Campaigns along with the raw candid conversation that clarifies without doubt his commitment to Adorama customers, and his overwhelming concern that he mistakenly emailed an Amazon customer.

Roger stated previously that this action by Adorama “Seems a consistent gauge of a bad company – they do what ever they want, why should they care if it’s legal, ethical….” It is clear from the conversation referred to above, and the email exchanges with Helen Oster, the Adorama Camera Customer Service Ambassador, that Adorama employees do not, in fact, deserve the accusations he directed at them in relation to how we feel about our customers.

We hope that this public acknowledgement that Roger made a mistake, will clarify that he does appreciate that data processing errors are just that – errors; they are not deliberate and certainly don’t reflect personality. In retrospect, it would be accurate to state that the words on Roger’s blog were controlled by him and a true reflection of how he was feeling towards Adorama at the time. He is fully aware that respect works both ways; he demands respect for his Inbox therefore he agrees that it is not asking a lot in return to ask him to respect the feelings of the Adorama employees, rather than attributing ideas and attitudes that are remote and alien to their consciousness.

Roger now understands that at Adorama, we invest genuine effort and goodwill in every email sent, in an effort to ensure that we are not offending any customer,

Roger stated in his blog that “From my perspective subscribing any email address to a mailing list without first obtaining a customer’s permission amounts to UCE and it totally unacceptable irrespective of the fact that you include an unsubscribe link in the email”

Adorama shares that opinion, which is why when a customer checks out on the website, he or she has the option to decide whether or not to receive marketing emails from us. Currently, the opt-in option is checked by default. However, the email marketing team have already discussed and agreed that this is not satisfactory, and changes are in an advanced stage of planning.

The new check out will feature three options:

1. Opt-in to Adorama marketing emails

2. No Adorama marketing emails, ever

3. Defer the decision until Adorama has followed-up post check-out, with options that provide control to the customer over what to receive and what not to receive, together with additional information describing the benefits of each category of marketing email.

This applies to the orders originating on the Adorama website, which takes the greater share of our orders. For ‘phone orders, the opt-in/opt-out is verbal on the ‘phone; there is a field where sales associates must indicate Y/N.

Helen Oster

Adorama Camera Customer Service Ambassador

My previous BLOG posts concerning Adorma:

Originally posted 2009-02-02 01:00:48.

Solar Lighting

I’ve been looking at several solar lighting products to potentially light my driveway, my walkway, and areas.

The first thing you notice is that prices are all over the map — for products that have very similar specifications.

You will find that some of the products have plastic housing, and some have aluminum (or even stainless steel) — but interestingly enough, that doesn’t seem to track their prices.  In fact one of the least expensive models for driveway/walkway lighting I’ve found is in a stainless steel case (now you do have to buy a six pack, but that’s actually about the right number even for short driveways).

For area lighting there’s a huge different in styles; and these are much harder to compare.  The biggest disappointment thus far with the area lights is the amount of light (Lumens) that they produce — they’re so low, in fact, that they seem like they’d be fairly useless without a backup light (run from AC).  In fact since I can run AC to all the locations I want area lights I’m considering just putting in motion/photo sensors and using outdoor LED lamps (that will use electricity, but it’s fairly energy efficient, and produces much more light).  One thing’s for sure, if you like the light your HID (like the sodium lamps I have) gives off, you’re not going to be happy with what you can get from a solar lighting system (or even an LED lamp).

I’ll do a little more “testing” and provide some brands (and where I found them) that you might want to consider; but keep in mind that everyone will have a slightly different set of requirements and there’s likely not going to be one model that’s right for every need.

If you want to buy something right away; make sure that you shop several different vendors before you decide — it’ll surprise you how much essentially the same item varies in price; and the “discount” stores don’t always have the best price!

Originally posted 2009-08-20 01:00:15.

Walgreen’s

Unfortunately it’s a pattern I’ve seen all too often in the past — the tale tale signs of a merchant that clearly care nothing about you as a customer except what they can extract from your wallet.

I was in Walgreen’s, and I was purchasing a few items and I noticed that they had a $5.00 off on your next purchase with a $20.00 purchase — well, it just so happened that I could make immediate use of that so I got together $20.86 in merchandise and went up to the cash register.

The cashier entered all the promotional codes for my purchase… I swiped my credit card (which was authorized for payment), out came my receipt, an no $5.00 off coupon.

She called the manager on duty (a person I’d conversed with on a number of occasions — who I’ve always found quite competent, quite friendly, and quite helpful).  It took her a few minutes to get to the register; she said that she could void the receipt and do it again, but my feeling was that the cashier had done nothing wrong — it just didn’t work.

But wait!

Walgreen’s apparently knew there were cases where this wouldn’t work — they had provided stores with a form that customers could fill out and mail in.  It did take her quite some time to locate the form, in all I stood at the check out about 40 minutes (40 minutes of my life I’ll never get back, nor will I be compensated for in any way).

So, corporate expects customers to spend their time and money (no envelope or stamp was provided by Walgreen’s) to correct their problem.  The advertisement clearly stated that the $5.00 off coupon was instant, not a mail-in rebate; and that it could be used on the next trip to Walgreen’s (like immediately).

I can’t fault any of the store employees — they tried to do what they could; but I do fault the corporate policy.

I came home, I wrote a lengthy message to Walgreen’s customer service telling them what had happened, and what I thought of their policies, and that they’d made me a happy and loyal CVS customer (there’s a 24-hour CVS right across the street from the 24-hour Walgreen’s near my home).  And when I sent it — I immediately deleted the email address I’d provided Walgreen’s for their sales circulars and online shopping (I’ll have no need for those) and directed that they were to remove all my information from their systems.

I have no need to invest my time and my money correcting the failing of a company that doesn’t offer in any way to compensate me for their mistakes, and I encourage everyone to do what I always do — use your wallet to show you just won’t accept this type of behavior.

If a company makes a mistake — the company should fix it without any intervention of the customer that’s effected.  And my personal feeling is there should be a federal law that requires companies to pay individuals for their time and expense they invest in fixing problems that they in no way contributed to (whey are doing work for the company) – after all, the way it stands now, companies have no reason to get it right, since it always seems to be you the consumer that get’s the short end.

I’m just saying “No” to Walgreen’s — just like all the other companies who’ve shown they don’t deserve my business.

Originally posted 2012-05-28 02:00:03.

Bed Bath and Beyond – Followup

Just a quick post to follow up on my service issue with Bed Bath and Beyond.

First, the replacement parts for my order arrived in about a week (which means they processed the outbound replacement order within 48-hours).  The parts were packaged extremely well and there was no damage.  I, of course, haven’t installed the replacement parts yet — but it’s on the list.

Second, the return I made to the store was handled equally well.

No doubt about it, Bed Bath and Beyond knows how to treat customer’s right — and they’ve certainly earned my repeat business.

 

Original Post

Originally posted 2009-08-23 01:00:07.

Credit or Debit

When you use your check card bearing a VISA or Master Card logo at a merchant to pay for a transaction you’re given a choice of how the point of sale transaction will be settled — and that’s generally presented to you as “credit” or “debit”.

Should you care which?

HELL YES!

Most merchants would prefer that you choose to settle the point of sale transaction as a debit; and the reason is very simple — money.  Most any merchant will make more from a debit card transaction than a credit transaction (but remember, they’ve built in the credit card charges to their pricing – so you’re not benefiting in the least).  Plus, the funds will be removed from your account almost instantly.  Also, when you choose to do a point of sale transaction as debit, you’ll have to enter your PIN (just like when you use an ATM).  While you might think having to use your PIN is far more secure, in point of fact you’re exposing sensitive information in a public setting — numerous times criminals have compromised merchant networks and obtained both customer debit card account numbers and their PINs.  Keep in mind, even if you can show that your number was used fraudulently, it will take a great deal of effort and time to get your money back — and that might just be the beginning of the nightmare.

But…

When you decide that your transaction will be settled through the VISA or Master Card network (just like a credit card would be) by hitting the “credit” button you will get all the protection that would be afforded to you had you used a credit card.  Federal law protects credit card users; but both VISA and Master Card go beyond the scope of law with their zero liability programs; and if somehow your account is compromised having funds conditionally credited back to you is a simple phone call (and perhaps notarized affidavit) away.  Sure, it might cost the merchant more money for the transaction; but it doesn’t cost you more.  Plus, while the funds to cover the transaction might be placed on hold, they will remain in your account (earning interest perhaps) for several days.  Additionally, if your financial institution has a rewards programs, generally you only earn points in it with credit transactions (that’s because your financial institution makes more money when you choose a credit transaction as well).  Finally, since the transaction settles through the VISA or Master Card network; the fraud prevention systems of VISA or Master Card, in addition to any your financial institution come into play.

Why on Earth would anyone choose to do debit card transaction (using a PIN) when a credit transaction is much, much safer for the individual, and simpler (though you can argue if you have to enter your ZIP code you’ve typed one more digit than your PIN)???

Bottom line — choose wisely; choose credit!

VISA Master Card

NOTE: For debit cards issued by non-US financial institutions; or cards not bearing the VISA or Master Card logos, please contact your issuing financial institution or consult governing laws in your jurisdiction.

Originally posted 2010-07-30 02:00:40.

Adorama — Follow Up

This is a follow up to a fairly unflattering post I made on a purchase from Adorama.

First, the time line of the entire espisode for reference, my thoughts follow.

  • 2008/12/26: I order a Sunpak CF-7078 Twin Filter Pack (52mm Ultra-Violet and 52mm Circular Polarizing) from Adorama through Amazon (Amazon was out of stock).
  • 2008/12/18: Adorama ships my order, and sends tracking information.
  • 2008/12/31: My order arrives, but Adorama has substituted a Tiffen filter set without contacting me (the invoice clearly indicates that it’s intentional).
  • 2008/12/31: I contact both Adorama and Amazon via Amazon’s web interface).
  • 2008/12/31: I contact my credit card company via telephone; they indicate their will be no issue initiating a charge back, but ask that I give the merchant time to resolve the matter first.
  • 2009/01/01: Amazon replies to my inquiry and indicates that vendors may not materially change an order and that the Amazon A-Z Guarantee would apply should I not be able to resolve the matter with Adorama.
  • 2009/01/04: Adorama has sends me a pre-paid UPS shipping label for the return of the items via email.  Though the instructions indicate that I must drop off the item at a shipping location.
  • 2009/01/05: I’ve also been contacted by Helen Oster, Adorama Camera Customer Service Ambassador who has read my BLOG post and interested in investigating the matter.  I’ve already sent her enough information to get her started.  I’ll be sure and post anything of interest that happens.
  • 2009/01/06: The Tiffen filters to Adorama via UPS, my regular UPS delivery person picked them up for me, so I didn’t need to drive to UPS to drop them off (but I was still out packing material and time).
  • 2009/01/09: Adorama has offered an explanation (that their buyer felt it was acceptable to replace an out of stock item with an in stock item that retailed for more, without contacting the customer first); while I accept this as an explanation, I find it an unacceptable practice.  Only I can decide what product has equal or greater value, since only I am able to gauge the metrics of the products I choose to fit my needs.  Also, Adorama is attempting to “make this right”, and I certainly applaud their effort — but it would have been easier on everyone had someone just ask what I wanted before shipping a substitution.  Additionally Adorama offers a single Hoya filter as a replacement; I reject that offer simply because I would still need to buy an additional filter.
  • 2009/01/10: Adorama offers two Hoya filters in place of the Sunpak.  I agree to this and they ship the filters (I have an order pending for the Sunpak filter set on Amazon; that’s what I wanted, and that’s what I’ll have — but I certainly felt like I needed to let Adorama exercise their right to “make it right”).
  • 2009/01/16: The Hoya Filters arrive as promised.

Let me start by saying that this matter probably should be characterized as one individual making a bad decision that was inconsistent with the Corporate polices of Adorama, I think Helen’s dedication to making things right, and Adorama’s willingness to incur substantial costs in this matter is evidence of that.

I rarely appraise companies by whether or not they make mistakes, but rather by how they address their mistakes.  While I would have preferred to just get the items I ordered in a timely fashion; or been told their was no stock, I would put forth that you simply could not find a company more willing to go the extra mile; or an individual (Helen Oster) with more moral fibre and tenacity to make sure the right thing is done.

Initially I felt that I would never deal with Adorama again; but my feeling is that they’re certainly worth a second shot (each of you will need to decide for yourself, since this is my only dealings with Adorama I do not have a feel for statistically how often something like this may happen, other than to say my gut tells me it’s rare).

Originally posted 2009-01-16 01:00:20.

Circuit City “One Price Promise”

Do retailers really think consumers are stupid?

Take a look at Circuit City’s “One Price Promise” on their web site… pay particular attention to the exclusions.

One Price Promise?  Yeah… you can be confident you’re likely to be screwed over if you’re not an informed consumer.

I’ll spend my money elsewhere — though I’ll be happy to force them to better a lost leader price by 10% with there “Unbeatle Price Guarantee”!!!

Originally posted 2008-11-26 12:00:28.

Panasonic HDC-SD10 High Definition Camcorder – Post Note

It was sunny (but cold) on Saturday, so I did get a chance to get outside and shot some bright daylight footage.

The color was excellent, the motion quality was very good.

With adequate lighting I don’t think you can touch the quality of this camcorder for twice the price.

Panasonic HDC-SD10 High Definition Camcorder

Originally posted 2010-01-10 02:00:24.