Entries Tagged as 'Shopping'

The Anti-Green – Catalogs

Decades ago company after company mailed out or otherwise distributed large, printed, mail order catalogs.

The age of print advertising is gone, and the environmental cost of print advertising is horrific.

However, there appears to be many companies that don’t realize the impact of print advertising, nor do they understand that most (if not all) really don’t want (or need) a large mail order catalog.

Several months ago I ordered an item online from B&H Photo Video, and item which I researched online and located the “best” price using search engines.  I never requested to be subscribed to any postal mailing or email mailing lists — nor was there any obvious option to make sure that I was never subscribed to junk mail from B&H.

My feeling is that companies that do not believe that they actually represent a value to consumers are the companies that are quickest to force a subscription to any type of mailing list.  Companies who believe they offer something consumers want understand that consumers will come back and they don’t need to destroy the environment in order to attempt to promote future purchases.

For me, I’ll never purchase something from B&H Photo Video again.  I simply cannot support a business that engages in ravaging the environment [cutting down forests to produce paper, wasting energy to produce a catalog, wasting energy and polluting the environment to distribute that catalog, and further wasting energy to dispose of / recycle that catalog].

Do your part, take simple steps to make the world a better place — adopt more sustainable practices — join me in boycotting companies that don’t have a place in a sustainable world.

Originally posted 2010-05-07 02:00:32.

Andersen Windows Doors

I decided I wanted a full view storm door for my front door to help reduce the energy loss, and I wanted to buy it this year to take advantage of the Energy Tax Credit… I looked at both Pella (Lowes) and Andersen (Home Depot)… no one in the area carries Peachtree (and I’m not sure they make storm doors).

I liked the Pella, but a couple of the features of the Andersen (screen / glass user interchangeable panel) seemed slightly more appealing.

To say I was disappointed by the perceived quality of the door is an understatement.

Below is a message I posted to Andersen via their web site.

Let me preface this by saying I’ve renovated four homes now; and I’ve always used Peachtree, Pella, or Andersen products in them — and I’ve always been extremely happy with the quality.
When I purchased a storm door for my home in Florida I looked at the Pella product at Lowes as well as the Series 4000 and 3000 at Home Depot; and I elected the Series 3000 since I was price sensitive for resale.
While I cannot complain with the overall appearance of the door I was less than happy with the quality of the construction of the door during the installation — it seemed “cheap” to put it simply.
The way the glass/screen section installs/removes (obviously far superior on the 4000, but I’m not sure I wouldn’t have been happier with the fixed window in the Pella at the same price to avoid the concern in how well the plastic clips are going to hold up in the first hurricane); also I found the door closure mechanism to have too short a throw for the door to open any where near 90 degrees (the travel only allows about 80 degrees).
Additionally, the Home Depot employee informed me that the Kwikset lock set for the door would run around $25 — while I haven’t called either Home Depot to check on a special order or Andersen to confirm the price yet, I just find that price point to be totally ridiculous.
I can’t say I won’t consider Andersen products in the future — but this door doesn’t even slightly resemble the quality I expected (and enjoyed in the past) from Andersen…
The only positive thing I find about the door is the lifetime warranty — something I (unfortunately) expect will be used over and over and over.
I’m sure that disappointing customers isn’t your goal; but I felt it was important to share my experience and my lack of satisfaction.

Andersen Corporation
100 Fourth Avenue North
Bayport, MN 55003-1096

888-888-7020
651-264-5150

http://www.andersenwindows.com/

Originally posted 2010-11-11 02:00:00.

Adorama — Follow Up

This is a follow up to a fairly unflattering post I made on a purchase from Adorama.

First, the time line of the entire espisode for reference, my thoughts follow.

  • 2008/12/26: I order a Sunpak CF-7078 Twin Filter Pack (52mm Ultra-Violet and 52mm Circular Polarizing) from Adorama through Amazon (Amazon was out of stock).
  • 2008/12/18: Adorama ships my order, and sends tracking information.
  • 2008/12/31: My order arrives, but Adorama has substituted a Tiffen filter set without contacting me (the invoice clearly indicates that it’s intentional).
  • 2008/12/31: I contact both Adorama and Amazon via Amazon’s web interface).
  • 2008/12/31: I contact my credit card company via telephone; they indicate their will be no issue initiating a charge back, but ask that I give the merchant time to resolve the matter first.
  • 2009/01/01: Amazon replies to my inquiry and indicates that vendors may not materially change an order and that the Amazon A-Z Guarantee would apply should I not be able to resolve the matter with Adorama.
  • 2009/01/04: Adorama has sends me a pre-paid UPS shipping label for the return of the items via email.  Though the instructions indicate that I must drop off the item at a shipping location.
  • 2009/01/05: I’ve also been contacted by Helen Oster, Adorama Camera Customer Service Ambassador who has read my BLOG post and interested in investigating the matter.  I’ve already sent her enough information to get her started.  I’ll be sure and post anything of interest that happens.
  • 2009/01/06: The Tiffen filters to Adorama via UPS, my regular UPS delivery person picked them up for me, so I didn’t need to drive to UPS to drop them off (but I was still out packing material and time).
  • 2009/01/09: Adorama has offered an explanation (that their buyer felt it was acceptable to replace an out of stock item with an in stock item that retailed for more, without contacting the customer first); while I accept this as an explanation, I find it an unacceptable practice.  Only I can decide what product has equal or greater value, since only I am able to gauge the metrics of the products I choose to fit my needs.  Also, Adorama is attempting to “make this right”, and I certainly applaud their effort — but it would have been easier on everyone had someone just ask what I wanted before shipping a substitution.  Additionally Adorama offers a single Hoya filter as a replacement; I reject that offer simply because I would still need to buy an additional filter.
  • 2009/01/10: Adorama offers two Hoya filters in place of the Sunpak.  I agree to this and they ship the filters (I have an order pending for the Sunpak filter set on Amazon; that’s what I wanted, and that’s what I’ll have — but I certainly felt like I needed to let Adorama exercise their right to “make it right”).
  • 2009/01/16: The Hoya Filters arrive as promised.

Let me start by saying that this matter probably should be characterized as one individual making a bad decision that was inconsistent with the Corporate polices of Adorama, I think Helen’s dedication to making things right, and Adorama’s willingness to incur substantial costs in this matter is evidence of that.

I rarely appraise companies by whether or not they make mistakes, but rather by how they address their mistakes.  While I would have preferred to just get the items I ordered in a timely fashion; or been told their was no stock, I would put forth that you simply could not find a company more willing to go the extra mile; or an individual (Helen Oster) with more moral fibre and tenacity to make sure the right thing is done.

Initially I felt that I would never deal with Adorama again; but my feeling is that they’re certainly worth a second shot (each of you will need to decide for yourself, since this is my only dealings with Adorama I do not have a feel for statistically how often something like this may happen, other than to say my gut tells me it’s rare).

Originally posted 2009-01-16 01:00:20.

Amazon Prices

Generally I’m very happy with shopping on Amazon (though I tend to avoid merchants in the Amazon Market Place), however…

Last month I was looking at some garden implements, and I found a Corona Clipper Model RK62061; well built, good reviews but Amazon was charging $27.63 for the item (free shipping) and indicating that the manufacturer’s suggested retail price was $29.99.

Well, I went over to Corona Clipper’s web site to check out additional information on the RK62061, and found that they had an online store — so I clicked on the RK62061 (it was a little bit of work to find the exact item, they have a rather extensive catalog)… but when I did, I found that the manufacturer’s suggested retail price (and the price that Corona Clipper would charge from their own store) was $16.40.

I was more than a little disturbed that Amazon was indicating that the manufacturer’s suggested retail price was nearly twice what it was in fact being listed for on the manufacturer’s web site (pretty clear who I’m going to believe on this).

I then checked out the shipping rates on Corona Clipper — $5.95; so even after shipping Corona Clipper was nearly 30% less than Amazon.

I pointed out to Amazon that there was an obvious error in their listing — that the manufacturer’s suggested retail price was almost half what they indicated.

They sent back a lame response about a DVD and not having any price match policy (obviously sent by a poorly done automated system)… obviously from a company that has questionable ethics and questionable customer service.

My advice — when Amazon benefits you, but from them — but ALWAYS double check the information they provide…

Obviously the State of Washington has rather different laws regarding fraudulent advertising or perhaps it’s just that Jeffrey Preston Bezos feels his company is above the law.

Originally posted 2010-04-09 02:00:53.

Report Fraud

Each and every time you encounter someone trying to defraud you make sure you report it.

Phishing scams, money scams, premium SMS message, suspicious phone calls, un-authorized phone charges, un-authorized credit card charges, etc — go ahead and visit the IC3 (Internet Crime Complaint Center; a partnership between the Federal Bureau of Investigation [FBI], the National White Collar Crime Center [NW3C], and the Bureau of Justice Assistance [BJA]) and file a report.

Take action and let the law enforcement community decide what’s a threat and what’s not – but DO NOT remain silent or these problems will continue.

http://www.ic3.gov/

 

NOTE:  If you have an un-authorized charge on any of your bills you will also want to contact your billing company and dispute the charge with them; the IC3 will not do this for you.

Originally posted 2008-10-24 13:00:38.

Fry’s Class Action Settlement – Credit Card Return Policy

Seems there’s a Class Action Legal Action against Fry’s Electronics revolving around their credit card return policy.  You can read all the details via the link below, and I’ve copied the text into this blog as well.

Thumbnail… if you did a credit card return to Fry’s between 5 March 2006 and 31 January 2008 you can file for a 20% off (up to a $20 maximum) coupon; you simply need to download the PDF (link below), fill it out, and have it postmarked by 25 July 2008.

Class Action Settlement

Claim Form

———-

California Only

Notice of Proposed Settlement of Class Action
TO: All persons who, from March 5, 2006 through January 31, 2008, entered into a credit card return transaction with Fry’s Electronics, Inc., in the state of California (“Class Members”).

IF YOU ARE A MEMBER OF THIS CLASS OF PERSONS, YOU SHOULD READ THIS NOTICE CAREFULLY BECAUSE IT WILL AFFECT YOUR RIGHTS.PURPOSE OF THIS NOTICE
This notice informs you about the above-referenced action and a proposed Settlement on behalf of a certain class of persons. This notice advises you of the benefits that may be available to you under the proposed Settlement and your rights and options as a Class Member, and notifies you that hearings will be held to approve the Settlement.

There is currently pending in the California Superior Court for the County of Sacramento an action entitled Krimsky vs. Fry’s Electronics Inc., Case No. 07AS00928 (the “Action”). On April 16, 2008, Judge Shelleyanne W.L. Chang of the Sacramento County Superior Court, tentatively approved a proposed settlement in this Action.

WHAT THE ACTION IS ABOUT
Plaintiff Roger Krimsky filed a class action lawsuit against Fry’s Electronics, Inc., (hereinafter referred to as “Fry’s” or “Defendant”) on behalf of himself and all Class Members. Plaintiff’s law firm (“Class Counsel”), which represents Plaintiff and the Class Members, is Westrup Klick, LLP.

The lawsuit alleges that Fry’s violated California law by utilizing a return invoice for credit card transactions which conta ined preprinted spaces designated for filling in the address, telephone and/or fax numbers of the cardholder. Fry’s denies that it has violated California law, and denies that any class member is entitled to any relief. However, to avoid the expense, inconvenience and interference with its business operations created by the Action, it has concluded that it is in its best interests to settle the Action on the terms summarized in this Notice.

The settlement was reached through lengthy arms-length negotiations between the parties and with the assistance of a neutral mediator, the Honorable Richard Silver (ret).

The Court has determined that the Action should proceed as a Class Action, for purposes of settlement only, with Plaintiff as the representative of the Class, and granted preliminary approval of the settlement, subject to a final fairness hearing discussed below.

THE PROPOSED SETTLEMENT
THE PARTIES HAVE AGREED TO THE SETTLEMENT GENERALLY DESCRIBED BELOW:

Fry’s has agreed to cease utilizing a return invoice form for credit card transactions which contain preprinted spaces designated for customers’ addresses, telephone and/or fax numbers, except in those instances where required for a special purpose. Such change is subject to modification in relation to modification of the law permitting such.

Class Members who submit a timely Claim Form as described below shall be eligible to receive a 20% off coupon (maximum value of $20 off).

The Parties agreed that, subject to the Court’s final approval, the named Plaintiff, Roger Krimsky, shall be entitled to an incentive award of up to $2,500 in recognition of the risk to Plaintiff as the Class representative in commencing the lawsuit in the Action, both financial and otherwise; the amount of time and effort spent by Plaintiff as the Class representative; and for serving the public interest. The Parties also agreed that subject to the Court’s final approval, Class Counsel shall be entitled to an award of attorneys’ fees and costs of up to $150,000. The Payment of attorneys’ fees will not affect the benefits provided to the Settlement Class.

RELEASE OF ALL CLAIMS
If the settlement is granted final approval, Fry’s and each of its past or present officers, directors, shareholders, employee’s, agents, principals, heirs, representatives, accountants, auditors, consultants, attorneys, insurers and reinsurers, and its and their respective successors and predecessors in interest, subsidiaries, affiliates, parents, subsidiaries, and each of their company- sponsored employee benefit plans and all of their respective officers, directors, employees, administrators, fiduciaries, trustees and agents will be released from all claims, liabilities, demands, debts, accounts, obligations, actions, and causes of action, known or unknown, suspected or unsuspected, at law or in equity, of any kind or nature whatsoever (collectively “Claims”) for Defendant’s alleged violation of Civil Code Section 1747.08(a)(3).

FINAL FAIRNESS HEARING
A final hearing will be held before Judge Shelleyanne W.L. Chang of the Sacramento County Superior Court, on July 18, 2008 at 9:00 a.m., to determine whether the proposed Settlement is fair, reasonable and adequate and should be finally approved. The hearing will take place at the Sacramento County Superior Court, in Dept. 54, located at 720 9th Street, Sacramento, California 95814. You are not required to attend the hearing in order to participate in the settlement.

WHAT YOU CAN DO
1. To Receive A 20% off Coupon. As a Class Member you are eligible to receive a 20% off coupon (maximum value of up to $20 off). In order to receive your 20% off coupon, you must timely complete and return a valid Claim Form. A Claim Form can be obtained by asking for a Claim Form at a Fry’s return register or by downloading a Claim Form at www.frys.com. In order for the Claim Form to be considered, it must be postmarked by July 25, 2008, and mailed to Krimsky v. Fry’s Electronics Claims Administrator, c/o Desmond, Marcello & Amster, P.O. Box 451999, Los Angeles, California 90045.

2. To Exclude Yourself From The Settlement. As a Class Member, you have the right to exclude yourself from the Action and the settlement. If you are a Class Member and wish to be excluded, you must submit a letter or postcard post-marked no later than June 25, 2008 with the case name, your name, address, and telephone number, stating “I wish to be excluded from the Fry’s Class Action.” To be considered valid, a request for exclusion must set forth all of this information and must be timely received. It must be signed by you personally, in order to be valid. Your request must be sent to: Fry’s Class Action: Krimsky v. Fry’s Electronics Claims Administrator, c/o Desmond, Marcello & Amster, P.O. Box 451999, Los Angeles, California 90045.

If you timely and validly request exclusion from the Class, you will be excluded from the Class; you will not receive any benefits from the settlement; you will not be bound by the judgment entered in the Action and you will not be precluded from otherwise prosecuting any individual claim, if timely, against Fry’s based on the transactions complained of in the Action. If you do not wish to exclude yourself, and have no objection to the settlement, you are eligible to receive the benefits of the settlement if the settlement is approved.

3. To Object To The Settlement. If for some reason you desire to object to the terms of the settlement, you ma y do so under the procedures set forth below. If your objection is rejected you will be bound by the final judgment just as if you had not objected.

If you decide to appear and object, you must file and serve your written request to appear and object with the Court, and upon Counsel for all of the parties by June 25, 2008. You must serve all such notices and papers upon Class counsel and Defendant’s counsel at the following addresses:

Phillip R. Poliner, Esq.
Westrup Klick LLP
444 West Ocean Blvd.,
Suite 1614
Long Beach, CA 90802
(Plaintiff Class Counsel)

William H. Curtis, Esq.
Fry’s Electronics, Inc.
Legal Department
600 East Brokaw
San Jose, CA 95112
(Defendant Class Counsel) 

The mailing address for the Final Approval Hearing is:

Sacramento County Superior Court
Dept.54
720 9th Street
Sacramento, California 95814

Class Members who do not timely make their objections in this manner will be deemed to have waived all objections and shall not be entitled to be heard at the settlement approval hearing.
If you have further questions regarding this lawsuit you may contact Plaintiffs’ Class Counsel, Phillip R. Poliner Esq., of Westrup Klick LLP, at 1-888-268-6884. DO NOT ADDRESS ANY QUESTIONS ABOUT THE SETTLEMENT OR THE LITIGATION TO THE CLERK OF THE COURT, TO THE JUDGE, OR TO COUNSEL FOR DEFENDANT.

Originally posted 2008-05-14 12:10:54.

eBay & PayPal – Poster Children for Everything Wrong With Corporate America

Several years ago eBay was won litigation in California over whether or not they were an “auction house” — eBay asserted they were a venue, not an auction house.  Why did eBay care?  Well, in California an auction house must stand behind the authenticity of the items it auctions.

While I have no problem with eBay calling themselves a venue — I do have a problem with them continuing to use the word “auction” all over their site.  You’re either a venue or an auction site… one or the other; oh that’s right, you’re a big company and don’t seem to have any problem skirting the law — you’ve got money, you probably feel you don’t have to play by the same rules.

And then there’s PayPal — clearly a financial institution, and clearly should be subject to all the regulations of financial institutions…

Oh yeah, they’re owned by eBay — they have money…

And to make it worse, eBay / PayPal are monopolies.

I’m tired of big companies that feel they need not care about the letter or the intent of the law; that feel they are free to confuse and mislead consumers; that are greedy and have no heart or soul.

I talk with my money, and I don’t spend my money at places I don’t support… each of you need to make your own minds up and decide what the cost of supporting tyranny in the world really is — or is it just something you talk about?

Originally posted 2008-11-06 12:00:21.

Amazon Changes

You know how you used to be able to search for an item on Amazon and when you viewed it you could look at the pricing for the various vendors that offered new, used, refurbished, or all items?

Well, not any longer… looks like Amazon has decided you couldn’t possibly need that information and they’ll just hide it from you and you can buy which ever one they decide to put in your shopping cart.

And they’ve added a near useless history panel and recommendation panel, that even though there’s an option to turn it off — it doesn’t turn off.

What they forgot to include is a button that gives you a useful version of the Amazon site!!!

Looks like we know the next company to go down the path that Netflix speed down…

Originally posted 2011-11-01 03:00:11.

Eye Glasses/Sun Glasses Cleaner

OK — so you can go buy a little spray bottle of cleaner for your glasses at most any optical shop — some will give you lifetime refills (yeah — kinda a hassle to stop by most optical shops), and the initial purchase price is a little high… or you can just mix your own as needed.

You get one of those little spray bottles (probably have one at the dollar store — or you can start out by buying a bottle of the solutions when you get your glasses).

Then you just buy (or you might already have it in your house) Isopropyl alcohol and distilled water — Walgreens puts both on sale fairly often for a very low price.

If you use 70% Isopropyl alcohol, then just mix 1 to 1 (equal parts) of water and alcohol.

If you use 90% Isopropyl alcohol, then you’ll want to mix 2 to 1 (twice as much water) of water and alcohol.

The nice thing about mixing this yourself is that you can also use it to clear your flat panels as well.

The only other thing you need to finish off the cleaning is a clean micro-fibre cloth (or soft cleaning cloth designed for glass).

I’d advise against using strong glass cleaners on glasses or flat panels; you can also just run tap water on the glasses to clean them (not so good for a flat panel), just remember to avoid cleaning your glasses dry.

Oh, yeah, if you really want to throw money away, you can use Zeiss lens cleaning wipes (the individually packaged ones you might have in your camera case)… those are great to carry with your camera to clean your lenses when you need to and you’re away from home (and I certainly am not carrying a bottle of liquid in my camera case)… but a total waste for glasses.

Originally posted 2011-10-02 02:00:28.

A new way to buy…

I’ve been using Amazon.com to buy most goods for years now; and I’ve used Drugstore.com for awhile, their use of coupons and rewards points encourages you to continue to use them every quarter… their prices are good (not always great), but when you consider their rewards and discounts sometimes the prices are very good.

Yesterday I went ahead and used my last quarter rewards to buy something I’ve never purchased online before, something I thought I would likely never purchase online: toilet paper.

Normally I buy toilet paper when I find it at a very good price, and that’s exactly what I found yesterday.

While it’s not earth shattering to buy toilet paper online, for me it shows a definite shift in shopping — anything is a candidate to order online and have delivered to your doorstep rather than drive to a store to pickup.

I think part of what is compelling about buying online is that the simple process of looking for a good deal is really the end of getting a good deal — you don’t have to jump in the car (hopefully schedule it as part of more errands), go to the store, find what ridiculous place they’ve put the sale items in (if they have them in stock at all), stand in line at the checkout, carry it to your car, drive home, and bring it in the house…

Even in the case that you pay the same it just seems that online shopping makes more sense.

The one thing I’m not thrilled about with online shopping is the carbon footprint of the delivery… that’s something Amazon is partially addressing in larger cities (with their dropboxes).

Originally posted 2013-04-16 12:00:31.