Entries Tagged as 'Shopping'

The Anti-Green – Catalogs [Comment]

Last week I posted The Anti-Green – Catalogs; which was triggered by receiving a catalog from B&H Photo Video, the day that article posted I received the following.


I appreciate the sentiments in your post although I am disappointed to see “Comments are closed.”

B&H regrets your dissatisfaction. At the same time we have many more customers thanking us for sending our useful resource book than otherwise so we have to presume it is not time for us to discontinue print publication. While I understand your sentiment, and agree we need to maintain a sustainable world for our children, I also recognize that other customers of ours have alternate perspectives.

Henry Posner
B&H Photo-Video


While I don’t allow comments on my BLOG posts, I do provide a contact mechanism (which Mr Posner used), and I’m more than happy to provide space for any reasonable rebuttal…

I’m happy that B&H Video Photo has many customers that thank them for their printed catalogs (at least some of those catalogs might actually be received by someone who doesn’t immediately throw them into a recycle bin, or worse) — but I’ll underscore that they send them to EVERYONE that’s ever done business with them rather than allow people to select whether or not they desire the catalogs (or any other mailings).

I’ll stand by what I said in my original post…

My feeling is that companies that do not believe that they actually represent a value to consumers are the companies that are quickest to force a subscription to any type of mailing list.¬† Companies who believe they offer something consumers want understand that consumers will come back and they don’t need to destroy the environment in order to attempt to promote future purchases.

Apparently I’m not the only one who took a moment to comment on getting a catalog they didn’t want here’s a forum thread on the topic “Unsubscribe from B&H’s forest felling catalog“, which happens to includes the post.


henryp
May 05, 2010 at 07:27 PM

First, I apologize to those who received more than one book and to those who opted out but received books anyway. There are a variety of possible reasons why, but suffice it to say we won’t send you what you don’t want if at all possible.

I want to thank the OP for posting the unsub link. Very thoughtful and much appreciated. The unsub link has been tweeted and retweeted repeatedly (more than once by me). I doubt Twitter needs it again. ūüôā

Anyone who got multiple books – please send me the individual alpha-num codes via email (NOT PM) and I’ll forward them to the list maintainer. An example of the code is JC1026#####.

Having read a lot of “why do they bother” stuff here and elsewhere, the answer is because more people want them than don’t and they do get used. People circle stuff with ballpoint pens, highlight stuff with those yellow markers, fold down page corners or tag pages with post-it notes and tear out pages and post them on the refrigerator.

We want to keep our mail list to folks who really do want them and appreciate your help to keep our list clean. Thank you. FWIW, the whole thing’s online here.

Henry Posner
B&H Photo-Video

PS Recycle, don’t discard!


Here is B&H Photo Video’s catalog unsubscribe link — but notice it doesn’t take the catalog number on the label, but rather wants to collect personal information…

Originally posted 2010-05-12 02:00:35.

Zeiss Lenses

Not lenses for your camera… lenses for your glasses!

Carl Zeiss Optical has been making high quality lenses for optical needs in glasses and sunglasses (I’ve always preferred to pay a little extra for Zeiss polarized lenses for my sun glasses) at While Mill Industiral Estate just outside Wexford, Ireland for over 30 years — on 30 September 2011 they announce the facility is closing and that production is being moved to China by years end.

While the quality of the production of Zeiss optics might be every bit as good after the move; I’m thinking I might just not want to waste the money buying a “name” that’s been put on a product that’s likely made in the same factory that something costing half as much does.

You’ll have to decide if you want to support Zeiss; but more and more it seems that brands I trusted for quality are just becoming labels that charge higher prices and offer nothing.

Originally posted 2011-10-03 02:00:25.

Amazon Merchants

Once again I’ve been disappointed with the “service” and “products” provided by an Amazon merchant.

I’ve ask Amazon how to inhibit the display of any and all items except those sold by them; I don’t care to deal with the questionable merchants that use Amazon’s sites.¬† And obviously Amazon doesn’t stand behind them either (look over their A-Z Guarantee, and notice that a person who buys an item every day has the same lifetime limits as one who rarely buys — sounds to me like Amazon is afraid to offer a real guarantee — why should I have more confidence).

Anyway, rather than play the game with Amazon I’ve just opened a charge dispute with my credit card company (which in this case happens to be an Amazon credit card).

If Amazon doesn’t have a way to block the display non-Amazon merchandise I’ll close my account (and credit card).

Originally posted 2009-04-08 12:00:24.

Amazon Prime

I subscribed to Amazon Prime for several years when I moved (back) to Northwest Florida from San Francisco… mainly it was convenient living in the middle of nowhere to be able to click the mouse a few times before late afternoon and have something I wanted (generally) show up the day after the next (2-Day shipping).

However, one of the reasons I dropped my Prime membership was that I was finding that Amazon failed somewhere between 30% and 40% of the time to deliver my goods on the date they promised when I placed the order (often the changed the estimated delivery date on their website after the order was processed as well).

I complained about this a number of times to Amazon, and never really got any satisfaction other than I could get a refund of my Prime membership… what the agents failed to tell me is that for EACH occurrence of a late delivery, Amazon policy was to extend the Prime membership for one month — which they didn’t do with me…

So I’m a little pisses now that I’ve read their policy on that (which they made fairly clear because of the recent snafu with UPS delivering xmas packages).

Based on Amazon’s policy I would have probably kept my prime membership (hell — it’d probably be the next millennium before I’d own them money to renew it anyway)… but of course based on how they treated me as a customer and failed to honor their policy I would NEVER consider paying for Amazon Prime again.

The policies in place to keep customers satisfied are only useful if a company follows them — when they don’t it’s a good bet customers will be much harder to convince to come back.

Originally posted 2013-12-27 15:00:32.

Vibram FiveFingers

I have to say that the first time I saw Vibram FiveFingers shoes I was less than confident that the would be comfortable (or practical).

I talked with people who wore them and decided it would be worth a try as a replacement for my surf booties I used for kayaking. ¬†A pair of “Flow” (the uppers are Neoprene and have a really good gripping sole) is what I settled on.

I tried on a pair, and it took a little to decide on what size was right (I’ll go into a little detail about my thoughts on sizing, etc as well).

…while I had my doubts, I have to say the first time I wore them out in the water I was sold, far more tactile than surf booties, better grip, and surprisingly comfortable right off.

Now I will say that having something between your toes (and putting them on) takes a little getting used to, but it really is just like going barefoot, and it’s a very natural, very comfortable feel.

I decide that I wanted to get another pair to wear to workout at the gym, the Neoprene is great for aquatic sports, but not really the most comfortable thing to wear when you’re working up a sweat. ¬†So I purchased a pair of Classic — and again found them to be incredibly comfortable.

Currently I think I have six different pairs of Vibram FiveFingers — which should give you an idea of who much I like wearing them (in fact, now I find wearing “regular” shoes to be quite unc0mfortable).

OK, so here’s my idea on sizing them; you can start with suggested size from the charts (or guide), but I found it to be too small — and that’s likely to happen to you because a Vibram will be like a second skin over your foot, so there’s way too many variables to take into account, and a simple length measurement just won’t do. ¬†So do not purchase your first pair online, make sure you go in and try them on (find a local merchant). ¬†Also, be aware that different styles of Vibram FiveFingers will fit slightly differently (so you might need one size larger or smaller).

Once you get a good feel for how the size varies by the particulars of the styles, it’s no problem know what size you’re going to wear.

Now for putting them on… and the diagram in the box and the sales person (unless they’re wearing a pair of Vibram FiveFingers) will probably not be helpful.

First, make sure your foot is clean and the Vibrams are clean (I’ll go over washing them too). ¬†Then push the back of the heal down out of the way, slide your foot in with your big toe angled against the side. ¬†when you slip it as far as you can, wiggle your toes (like you’re inching forward) until they slid into the “fingers” — you may need to guide your little toe (it’s been being pushed inward for years by your shoes, so gently help it). ¬†If you find your toes won’t relax into the “fingers”, take your hand and push the bottom of the Vibrams up to match the curl of the toe, then let it relax (don’t try and push your toes down into the “fingers” — that can be painful).

Once you’ve got the Vibrams on, wiggle your toes a little, see if your foot slips back and forth, and make sure you stand up and put your weight on your foot (my foot “grows” with weight on it — so even though some styles seem a little loose when I’m sitting, that’s not the case when I’m standing).

Cleaning, you could throw your Vibrams in the washing machine if you have one without an¬†agitator¬†— but they’d need to be pretty dirty to consider that. ¬†The first time I washed my Flows I just did it in the shower and tossed them in the sink to dry — it worked fine; and pretty much just rinsing out your Vibram Fivefingers every week or so of wear keeps them fresh and clean.

I give Vibram FiveFingers a glowing recommendation for just walking, running, working out, kayaking (or other aquatic sports), or just lounging around the house or errands around town.

You will notice people stop you to ask about them…

 

http://VirbramFiveFingers.com/


Originally posted 2012-05-13 02:00:52.

Un-Freshpair

I’m probably not the most typical shopper in the world… when I decide to buy something it’s generally because there’s a sale and when I shop — I buy enough to last awhile.

Today I was going to take advantage of the FRIENDS13 25% off your entire purchase on Freshpair.com (I was actually thinking about setting up an affiliate account — in the past I’ve made several $200-ish orders and I figure the small kickback and coupons they offer might actually save me money in the future)…

But after adding 21 items to my cart ($216 after the 25% promotion) I read a few reviews and I decided that one of the items I was considering purchasing I just wasn’t going to be happy with, so I went to remove it… simple enough, you either change the quantity to zero or you hit the delete link, right???

Well, no — not on Freshpair.com … it doesn’t seem to work.

So I called customer dis-service… and while they answered the phone quickly and I spoke to a real person without having to go through an automated¬†attendant¬†(normally I’d have praise that as incredible customer service).

I was connected to a man who was to put it politely was snippy — which of course didn’t sit well with me. ¬†While I started the conversation polite, business-like, and courteous (as I would always do when I was calling the first time for customer service), the call quickly went down hill… apparently the “solution” is empty out your cart, clear your cookies, and start over… oh, and if you’re wondering — it’s a known problem (and it’s been a known problem for sometime).

Well, I ask to speak with his supervisor… he told me he was the supervisor, that everyone else had gone home (at 3:50 pm EDT on a Thursday… hmm — my guess is he’s the only customer service person there or he outright lied).

Even more pissed I asked to speak to Matthew the president of the company (I’d seen the very nice thank-you notes included in each of my previous shipments… and I decide to see how far I got).

Well, Matthew was¬†apologetic¬† but was very quick to tell me that the technical issues of fixing removing items from a cart where people what more than a handful of items just wasn’t a¬†priority¬†for them, that it would require too much effort.

Like I remarked to him… it must be nice to have so many customers you don’t need to worry about customers who want to spend a lot of money with you…

So, I decide I wanted to help them…

I tried to place a¬†separate¬†order for each and every item (free shipping why not punish them by¬†maximizing¬†their shipping cost, after all, they can’t handle large order, so give them the smallest orders possible). ¬†Eleven orders (I cut back on the items) most right at or under $10 each… on a different credit card, and each appears to have been authorized fine (I actually called Chase to check on the three placed on Chase issued cards), but the orders were canceled — no email was sent indicating the order was canceled, and once again when I called their (pathetic) customer service I was told, they couldn’t determine why the orders where canceled, just re-order (lol — like I haven’t heard that before).

Well I guess the only solution is to take my business elsewhere… enough of my time has been wasted on Freshpair.com.

And I encourage everyone else to consider taking their business to a company that actually wants to provide not only competitive prices but good customer service… and that would not be Freshpair.com…

Originally posted 2013-05-02 15:00:52.

Bed Bath and Beyond – Followup

Just a quick post to follow up on my service issue with Bed Bath and Beyond.

First, the replacement parts for my order arrived in about a week (which means they processed the outbound replacement order within 48-hours).¬† The parts were packaged extremely well and there was no damage.¬† I, of course, haven’t installed the replacement parts yet — but it’s on the list.

Second, the return I made to the store was handled equally well.

No doubt about it, Bed Bath and Beyond knows how to treat customer’s right — and they’ve certainly earned my repeat business.

 

Original Post

Originally posted 2009-08-23 01:00:07.

The Anti-Green – Catalogs

Decades ago company after company mailed out or otherwise distributed large, printed, mail order catalogs.

The age of print advertising is gone, and the environmental cost of print advertising is horrific.

However, there appears to be many companies that don’t realize the impact of print advertising, nor do they understand that most (if not all) really don’t want (or need) a large mail order catalog.

Several months ago I ordered an item online from B&H Photo Video, and item which I researched online and located the “best” price using search engines.¬† I never requested to be subscribed to any postal mailing or email mailing lists — nor was there any obvious option to make sure that I was never subscribed to junk mail from B&H.

My feeling is that companies that do not believe that they actually represent a value to consumers are the companies that are quickest to force a subscription to any type of mailing list.¬† Companies who believe they offer something consumers want understand that consumers will come back and they don’t need to destroy the environment in order to attempt to promote future purchases.

For me, I’ll never purchase something from B&H Photo Video again.¬† I simply cannot support a business that engages in ravaging the environment [cutting down forests to produce paper, wasting energy to produce a catalog, wasting energy and polluting the environment to distribute that catalog, and further wasting energy to dispose of / recycle that catalog].

Do your part, take simple steps to make the world a better place — adopt more sustainable practices — join me in boycotting companies that don’t have a place in a sustainable world.

Originally posted 2010-05-07 02:00:32.

Andersen Windows Doors

I decided I wanted a full view storm door for my front door to help reduce the energy loss, and I wanted to buy it this year to take advantage of the Energy Tax Credit… I looked at both Pella (Lowes) and Andersen (Home Depot)… no one in the area carries Peachtree (and I’m not sure they make storm doors).

I liked the Pella, but a couple of the features of the Andersen (screen / glass user interchangeable panel) seemed slightly more appealing.

To say I was disappointed by the perceived quality of the door is an understatement.

Below is a message I posted to Andersen via their web site.

Let me preface this by saying I’ve renovated four homes now; and I’ve always used Peachtree, Pella, or Andersen products in them — and I’ve always been extremely happy with the quality.
When I purchased a storm door for my home in Florida I looked at the Pella product at Lowes as well as the Series 4000 and 3000 at Home Depot; and I elected the Series 3000 since I was price sensitive for resale.
While I cannot complain with the overall appearance of the door I was less than happy with the quality of the construction of the door during the installation — it seemed “cheap” to put it simply.
The way the glass/screen section installs/removes (obviously far superior on the 4000, but I’m not sure I wouldn’t have been happier with the fixed window in the Pella at the same price to avoid the concern in how well the plastic clips are going to hold up in the first hurricane); also I found the door closure mechanism to have too short a throw for the door to open any where near 90 degrees (the travel only allows about 80 degrees).
Additionally, the Home Depot employee informed me that the Kwikset lock set for the door would run around $25 — while I haven’t called either Home Depot to check on a special order or Andersen to confirm the price yet, I just find that price point to be totally ridiculous.
I can’t say I won’t consider Andersen products in the future — but this door doesn’t even slightly resemble the quality I expected (and enjoyed in the past) from Andersen…
The only positive thing I find about the door is the lifetime warranty — something I (unfortunately) expect will be used over and over and over.
I’m sure that disappointing customers isn’t your goal; but I felt it was important to share my experience and my lack of satisfaction.

Andersen Corporation
100 Fourth Avenue North
Bayport, MN 55003-1096

888-888-7020
651-264-5150

http://www.andersenwindows.com/

Originally posted 2010-11-11 02:00:00.

Adorama — Follow Up

This is a follow up to a fairly unflattering post I made on a purchase from Adorama.

First, the time line of the entire espisode for reference, my thoughts follow.

  • 2008/12/26: I order a Sunpak CF-7078 Twin Filter Pack (52mm Ultra-Violet and 52mm Circular Polarizing) from Adorama through Amazon (Amazon was out of stock).
  • 2008/12/18: Adorama ships my order, and sends tracking information.
  • 2008/12/31: My order arrives, but Adorama has substituted a Tiffen filter set without contacting me (the invoice clearly indicates that it’s intentional).
  • 2008/12/31: I contact both Adorama and Amazon via Amazon’s web interface).
  • 2008/12/31: I contact my credit card company via telephone; they indicate their will be no issue initiating a charge back, but ask that I give the merchant time to resolve the matter first.
  • 2009/01/01: Amazon replies to my inquiry and indicates that vendors may not materially change an order and that the Amazon A-Z Guarantee would apply should I not be able to resolve the matter with Adorama.
  • 2009/01/04: Adorama has¬†sends me¬†a pre-paid UPS shipping label for the return of the items via email.¬† Though the instructions indicate that I must drop off the item at a shipping location.
  • 2009/01/05: I’ve also been contacted by¬†Helen Oster, Adorama Camera Customer Service Ambassador who has read my BLOG post and interested in investigating the matter. ¬†I’ve already sent her enough information to get her started.¬† I’ll be sure and post anything of interest that happens.
  • 2009/01/06: The Tiffen filters to Adorama via UPS, my regular UPS delivery person picked them up for me, so I didn’t need to drive to UPS to drop them off (but I was still out packing material and time).
  • 2009/01/09: Adorama has offered an explanation (that their buyer felt it was acceptable to replace an out of stock item with an in stock item that retailed for more, without contacting the customer first); while I accept this as an explanation, I find it an unacceptable practice.¬† Only I can decide what product has equal or greater value, since only I am able to gauge the metrics of the products I choose to fit my needs.¬† Also, Adorama is attempting to “make this right”, and I certainly applaud their effort — but it would have been easier on everyone had someone just ask what I wanted before shipping a substitution.¬† Additionally Adorama offers a single Hoya filter as a replacement; I reject that offer simply because I would still need to buy an additional filter.
  • 2009/01/10: Adorama offers two Hoya filters in place of the Sunpak.¬† I agree to this and they ship the filters (I have an order pending for the Sunpak filter set on Amazon; that’s what I wanted, and that’s what I’ll have — but I certainly felt like I needed to let Adorama exercise their right to “make it right”).
  • 2009/01/16: The Hoya Filters arrive as promised.

Let me start by saying that this matter probably should be characterized as one individual making a bad decision that was inconsistent with the Corporate polices of Adorama, I think Helen’s dedication to making things right, and Adorama’s willingness to incur substantial costs in this matter is evidence of that.

I rarely appraise companies by whether or not they make mistakes, but rather by how they address their mistakes.  While I would have preferred to just get the items I ordered in a timely fashion; or been told their was no stock, I would put forth that you simply could not find a company more willing to go the extra mile; or an individual (Helen Oster) with more moral fibre and tenacity to make sure the right thing is done.

Initially I felt that I would never deal with Adorama again; but my feeling is that they’re certainly worth a second shot (each of you will need to decide for yourself, since this is my only dealings with Adorama I do not have a feel for statistically how often something like this may happen, other than to say my gut tells me it’s rare).

Originally posted 2009-01-16 01:00:20.