Entries Tagged as 'Shit List'

The new SPAM medium…

It looks like Facebook and Twitter and the like are the new medium of choice for unethical companies to send SPAM via…

This morning I received a message from SurfCanister via both Facebook and Twitter (I don’t have an account on either of those, and both were sent to the same [free] email address).

I don’t do business with companies that send SPAM or any sort — and it appears that neither Facebook or Twitter have created sufficient safeguards to protect the public from companies with low ethics.

Here’s a good policy for both of them:

1) A single complaint of SPAM, suspend the offender’s account for 30-days.

2) Two or more complaints of SPAM, permanently close the offender’s account.

That should put a quick end to using social media for SPAM… though it seem to me that the social media companies are not very ethical themselves, and they seem to want to encourage this type messaging.

Someone might want to point out that California has an anti-SPAM law, and both Facebook and Twitter are headquarted in California.

Originally posted 2012-06-08 09:00:56.

Amazon Merchants

Once again I’ve been disappointed with the “service” and “products” provided by an Amazon merchant.

I’ve ask Amazon how to inhibit the display of any and all items except those sold by them; I don’t care to deal with the questionable merchants that use Amazon’s sites.  And obviously Amazon doesn’t stand behind them either (look over their A-Z Guarantee, and notice that a person who buys an item every day has the same lifetime limits as one who rarely buys — sounds to me like Amazon is afraid to offer a real guarantee — why should I have more confidence).

Anyway, rather than play the game with Amazon I’ve just opened a charge dispute with my credit card company (which in this case happens to be an Amazon credit card).

If Amazon doesn’t have a way to block the display non-Amazon merchandise I’ll close my account (and credit card).

Originally posted 2009-04-08 12:00:24.

Here’s what happens to most printed phone books…

If you advertise in a phone book, here’s where your advertising dollars are ending up — and you’re helping to destroy the environment as well; cutting down trees, wasting energy to produce and distribute (and recycle). Think about where you spend your advertising dollars and make both effective and green choices.

Phone books in a recycling dumpster in Milton, Santa Rosa County, Florida, US.

Originally posted 2013-11-29 22:00:39.

The Anti-Green – Catalogs

Decades ago company after company mailed out or otherwise distributed large, printed, mail order catalogs.

The age of print advertising is gone, and the environmental cost of print advertising is horrific.

However, there appears to be many companies that don’t realize the impact of print advertising, nor do they understand that most (if not all) really don’t want (or need) a large mail order catalog.

Several months ago I ordered an item online from B&H Photo Video, and item which I researched online and located the “best” price using search engines.  I never requested to be subscribed to any postal mailing or email mailing lists — nor was there any obvious option to make sure that I was never subscribed to junk mail from B&H.

My feeling is that companies that do not believe that they actually represent a value to consumers are the companies that are quickest to force a subscription to any type of mailing list.  Companies who believe they offer something consumers want understand that consumers will come back and they don’t need to destroy the environment in order to attempt to promote future purchases.

For me, I’ll never purchase something from B&H Photo Video again.  I simply cannot support a business that engages in ravaging the environment [cutting down forests to produce paper, wasting energy to produce a catalog, wasting energy and polluting the environment to distribute that catalog, and further wasting energy to dispose of / recycle that catalog].

Do your part, take simple steps to make the world a better place — adopt more sustainable practices — join me in boycotting companies that don’t have a place in a sustainable world.

Originally posted 2010-05-07 02:00:32.

Allen Turner Hyundai

3 March, 2012

Allen Turner Hyundai
6000 Pensacola Blvd
Pensacola, FL 32505

 

SUBJ: 2011 Hyundai Elantra Limited
VIN: KMHDH4AE5BU084402

ATTN: Allen Turner, Owner

Sirs:

On 24 October 2011 I stopped by your dealership to have your service department order replacement floor mats from my Elantra (I’ve enclosed a copy of the service order for your reference, since it appears no one at your dealership is capable of locating any record of it); after waiting over six months for Palmer’s Airport Hyundai to get in the mats I had no tolerance left for their exceedingly poor service-after-the-sale. I left my old mats with the service department, and requested that the new mats simply be left in the plastic bag and was told that that would not be an issue.

That wasn’t the first time I visited your dealership, I’d actually been there twice earlier in the year when I was looking to purchase a new vehicle; to say that I was less than impressed by your sales staff would be the politest way possible to convey my true feelings.

In February I contacted your dealership after over three months of having no status information on my replacement mats, only to be told that Hyundai kept sending the wrong color mats, and that another attempt would be made. You’ll have to ask your staff why they needed to wait for a call from me to “try again” and why they would have waited three months to try and resolve this issue.

Last Tuesday I called to check on the mats and was told that they were in (actually I was told that they had been in, again, you’ll have to check with your staff to determine why I wasn’t advised the mats were in via telephone or a post card).

I told the individual that I would be in on Saturday, he instructed me to go to the parts counter since service wasn’t open. He did not indicate that I would need anything to pick up the mats.

NOTE: Service was in fact open (as I came to find out), of course your web site and the sign on the door said that it wasn’t, and I was berated by one of your staff for going to parts rather than service.

As I had committed in my phone conversation, Saturday 3 March 2012, I arrived at your parts desk, only to discover that while your staff could locate my floor mats, they couldn’t locate any record of the service order, any record of them being a warranty claim (payment status), nor had any instructions been left.

I was told I should have this and that – your entire staff seemed to hold me responsible for the failings of countless individuals along the course of the four months I’d been patiently waiting for these mats to appear.

Then the service adviser on staff injected himself into the situation with a most abrasive and arrogant air. Rather than asking for information, he just started to make assumptions and then asked for my keys to get the VIN and mileage.

After an hour, I found that your staff had elected to put the floor mats into my vehicle (I already had floor mats in my vehicle – I had no need for these to be put in; after all, I had been without the Hyundai floor mats I had purchased with my vehicle for over four months); when I had never asked for that to be done, and in fact on my first visit has specifically requested the mats be left in their packaging. When I pointed this out I was told that my old mats would need to be returned in the packaging and that they would remove the new mats from my vehicle and place them in another bag. I have yet to inspect the new floor mats to see if they are defective; but I assure you I will get around to checking them out much more timely than the replacements were delivered to me.

To say that I was upset at the poor level of service, and the non-existent communication on the part of your staff is a great understatement.

I’ll underscore that the only individual in your entire dealership who ever attempted to express any empathy, remorse, or apologize was the cashier in the parts department (or course, she also displayed the same “you should have…” attitude). No one else at your dealership has in anyway expressed anything other than assessing the “blame” for this entire nightmare on me.

I can assure you that your dealership will never make another penny on my service needs, and that the next time I choose an automobile dealership, it won’t be yours, nor is it likely I’d ever consider another Hyundai.

Sincerely,

Originally posted 2012-03-03 01:00:36.

Windows 7 – Device Stage

Microsoft® Windows 7 has a really cool feature called Device Stage.

It presents all your hardware devices together in one place and allows you to organize information.  You know like synchronize information between your computer and the devices.

If you look on Microsoft’s web site you’ll see a great article detailing how you can fully synchronize your smart phone without knowing any details of hardware or software — just plug in the cable and tell it what program to use on the PC to synchronize with (and unlike in previous versions you don’t need Outlook).

Well, call me tickeled pink…

I plugged in my Microsoft Mobile 6.5 Smart Phone… and I just can’t tell you how disappointed I was.  Mobile Device Center (the abomination from Vista that replaced ActiveSync) downloaded, installed, and opened and told me I didn’t have any source of contacts or calendar information…

So Windows 7, the new flag ship of Microsoft’s desktop strategy ships without a connector for Windows Mobile 6.5, the new flag ship of Microsoft’s phone strategy… how sad.

I’d say Microsoft has convinced me I should buy an iPhone and use a Mac — Apple products actually work together.

Well, call me disappointed…

The slogan for Windows 7 should be something like

Maybe Windows 8, 9, 10, or 11…

Originally posted 2009-11-08 01:00:16.

Customer Dis-Satisfaction

Last week I placed an order online for pickup at a local Sam’s Club — I’ve done this a number of times in the past, and it’s always worked exactly as advertised.

This time, it wasn’t quite as smooth.

The order process clearly indicates that you’re supposed to get a status on your order within 24-hours; after two days I called (mainly because I was making plans to drive about 60 miles each way to go to this warehouse).

A woman answered, she put me on hold — twenty minutes later (I’m not exaggerating) she came back on the line, seemed surprised that no one had answered, put me back on hold — a few moments later another woman answered the phone and said I’d have to call back tomorrow between 8:30 am and 3:30 pm.

Now, the web site also clearly indicated that I was supposed to be able to call for customer service between the hours of 8:00 am and 8:00 pm (of course — we’d already seen the web site might contain mis-information).

I wrote a “nice” little note to customer service detailing this issue; the reply I got back was a general apology that didn’t address the discrepancy between what the web site indicated was supposed to happen and what happened, or any explanation why a customer would be kept on hold for twenty minutes only to be told to call back the next day.

I’m a total loss to come up with any comment that could possibly make Sam’s Club look more pathetic than their own actions have…

Originally posted 2010-04-30 02:00:04.

Verizon Wireless

Like most cellular communication companies, Verizon Wireless leaves it up to the consumer to find their billing errors.

Last month I called Verizon Wireless right after the AllTel/Verizon merge was complete; and I told the representative that at the end of the call I would have ONE Verizon account; and that that would be achieved either by combining my two numbers (one previously Verizon, one previously AllTel) into a single account without making any changes to the plans OR terminating the old Verizon account.

Originally Verizon had required all AllTel customer to convert to a Verizon account to make ANY changes to their account, but they softened that policy when they found it was just as easy (and cheaper) for many AllTel customers to switch to another cellular provider than switch their plans to a current Verizon offering (I for instance would have to pay more for what I have and would lose six of my eleven “My Circle” number [that’s the numbers I can call airtime free regardless of the network they’re on] and would have to pay for text messaging and data dongle use [Internet access for my laptop]).

The customer service representative was certain he could combine the accounts, because they’d been told they could; however, after several tries (and munging the information on both accounts) he was unable to combine the accounts and “terminated” the service on my old Verizon phone.

Well, I just received the bill for the service — and interestingly enough I was billed an entire month… not just a few days.  Why?  Well simple, they didn’t terminate the account, they suspended it in order to let it age out to the end of the billing period — of course I had no service from Verizon… well, unless you consider billing a service.

How horrible unethical (and illegal)…

Needless to say I just got off the phone with a Verizon representative and gave him two options — put through a bill adjustment, or I’d file a charge back with my credit card company (don’t think there would have been much of a problem with that).  I’m not sure how he arrived at the “adjustment” figure — but then again, I don’t have an advanced degree in cellular telephone billing mathematics… I seem to be getting about half my billed amount back rather than three quarters — but when they generate another bill I’ll review what they’ve done.

The thing I really hate about having to put so much time and energy into “fixing” problems that companies like this cause (and I believe it’s intentional since they know most people won’t put any effort into fixing these fraudulent charges) is that it costs time (which is money).  So the question is, why isn’t there a law that requires companies to PAY consumers for their time when a consumer invests their time to resolve an issue that a company has caused through no fault of the consumer at say two times what the consumer normally is paid (or at least two times minimum wage).  And, of course, these companies should have to pay 21% interest on any excess charges they’ve made.

Originally posted 2009-08-08 01:00:16.

Public Storage

Public Storage has a $1 first month special (you do still have to pay the administrative fee) that sounds on the surface to be a great deal.

However, what they don’t tell you is that you’re probably not going to be able to get the size you reserve, and they’re going to try and soak you for additional charges to provide you with two or three units that fulfill your storage requirements.

I’m going to recommend you try other storage facilities first; simply because many of the others also have deals (most give you the second or third month free); but all the others seem to be much more honest from the first contact about what size units they have or will likely have.

NOTE:  The Public Storage I’d made a reservation at did call me back while I was on the road to tell me they had a unit come available; of course I was on the road and they only gave me a couple hours to respond.

Originally posted 2009-04-23 01:00:59.

VMware Fusion

Last week I decide to upgrade my copy of VMware Fusion 1.1.3 (Build 94249) to Fusion 2 (it was free, and looked like a pretty compelling upgrade, and I already decided I wasn’t going to spend more money with Parallels).

I downloaded VMware Fusion 2.0.1 (Build 128865) and installed it on my Mac Pro and upgraded my Windows XP machine (following all the instructions).

Then I launched my Windows XP virtual machine, it seemed to run just fine, so I shut down — and my Mac rebooted.

I tried this a few more times; and yep, every time I shut down the virtual machine (that had been working perfectly for a very long time) it reboot my Mac Pro.

So I decided to give it a try on my MacBook Pro.  Well, at least it didn’t reboot my MacBook Pro — but on both the MacBook Pro and on the MacMini I got an error when I shutdown the virtual machine and ended up rebooting before I could run it again.

Four machines, all four of them exhibit problems that ten minutes of QA should have uncovered (of course I probably have run Fusion 2.0.1 on more machines that VMware has).

There is absolutely no excuse for publishing software like this… if I had actually paid for the upgrade I’d be looking for a refund.  Instead I’m just going to remove this crappy software from my Macs and go with a much better overall virtualization solution — VirtualBox.  And if I decide I want a commercial solution, I can always upgrade my copy of Parallels Desktop.

At least when software is FREE you stand a chance of getting what you pay for.

NOTE:

The only reason I was interested in trying Fusion 2.0.1 is that it includes “experimental” support for running OS-X as a guest.  But if it won’t run something that’s supported, I’m not sure I care to even try something “experimental” — glad I waited until it was out of BETA to take a look at it.

Originally posted 2009-02-05 01:00:17.