Entries Tagged as 'Complaints'

Public Storage

Public Storage has a $1 first month special (you do still have to pay the administrative fee) that sounds on the surface to be a great deal.

However, what they don’t tell you is that you’re probably not going to be able to get the size you reserve, and they’re going to try and soak you for additional charges to provide you with two or three units that fulfill your storage requirements.

I’m going to recommend you try other storage facilities first; simply because many of the others also have deals (most give you the second or third month free); but all the others seem to be much more honest from the first contact about what size units they have or will likely have.

NOTE:  The Public Storage I’d made a reservation at did call me back while I was on the road to tell me they had a unit come available; of course I was on the road and they only gave me a couple hours to respond.

Originally posted 2009-04-23 01:00:59.

The Anti-Green – Catalogs

Decades ago company after company mailed out or otherwise distributed large, printed, mail order catalogs.

The age of print advertising is gone, and the environmental cost of print advertising is horrific.

However, there appears to be many companies that don’t realize the impact of print advertising, nor do they understand that most (if not all) really don’t want (or need) a large mail order catalog.

Several months ago I ordered an item online from B&H Photo Video, and item which I researched online and located the “best” price using search engines.  I never requested to be subscribed to any postal mailing or email mailing lists — nor was there any obvious option to make sure that I was never subscribed to junk mail from B&H.

My feeling is that companies that do not believe that they actually represent a value to consumers are the companies that are quickest to force a subscription to any type of mailing list.  Companies who believe they offer something consumers want understand that consumers will come back and they don’t need to destroy the environment in order to attempt to promote future purchases.

For me, I’ll never purchase something from B&H Photo Video again.  I simply cannot support a business that engages in ravaging the environment [cutting down forests to produce paper, wasting energy to produce a catalog, wasting energy and polluting the environment to distribute that catalog, and further wasting energy to dispose of / recycle that catalog].

Do your part, take simple steps to make the world a better place — adopt more sustainable practices — join me in boycotting companies that don’t have a place in a sustainable world.

Originally posted 2010-05-07 02:00:32.

Media Com

OK, so I thought Comcast was bad…

After I first moved I had Cox Cable — and it was great.  The installation happened exactly as they promised; I consistently got 15 mb/s down stream out of the 20 mb/s down stream burst they promised, and it was at a fair price.

Then, of course, I bought a house and moved in, and Cox didn’t service my new address — Media Com ( mediacomcc.com ) did…

So I went to the office to order service since there didn’t seem to be any way to do it online.

When I got to the office, and stood in line for about half an hour, I came to find out that they couldn’t setup cable service for me since the address had never had cable and wasn’t in their database and the person who added addresses would take two to three days to complete it.  But I was told that they would call me as soon as my address had been entered.

Never received a call… so I stopped back by the middle of the next week.

My address had indeed been ordered; and I was able to order Internet service (actually TV plus Internet was $0.10 cheaper than Internet alone, so I got both — not that either option was what I’d consider a fair price).

The installer arrived within the window provided; but didn’t actually have everything to complete the installation (no outside box — so he just wired the splitter up with no protection from the elements and promised to come back within a couple days to install the box).

There wasn’t a problem bringing up the Internet (it was a self install) — I can’t tell you anything about the TV service since my TVs (to this day) still remain in the boxes from the move.

The first thing I noticed was that the connection was slow (we’re talking very slow); but I didn’t panic right away and call technical support because I knew that on many system the modem might take 72-hours to provision correctly.

After a few days I started to run speed tests… they consistently showed that I was getting around 400 kb/s down stream out of the 8 mb/s advertised (but, of course, not guaranteed).  I might have been happy with 4 mb/s, but less than 2 mb/s meant that the connection would not be usable.

I placed a call to technical support and of course had to wade through all there attempts to deflect the problem as something I was doing.  Finally they decided that there must be a problem and scheduled an appointment for a four hour window the next Monday (almost a week in the future) with a 30 minute notice call.

Sunday evening came around and their automated system called me to confirm my appointment.  I pressed the button on my cell phone and the appointment was confirmed.

Monday I’d arranged my schedule to be around the house all afternoon… fifteen minutes before the close of their window (fifteen minutes after their notice period had expired) I called technical support.

The first thing I heard was… “we still have fifteen minutes” — then I pointed out that no, since I’d been promised a call 30 minutes before the service technician arrived that they’d officially missed the window.

A little more checking and they discovered that my appointment had been cancelled by the local office because they’d determined the problem was with the head-end and not in my home — of course no one had bother to notify me that I didn’t need to be available.

Immediately the technician offered me a credit for the missed appointment — I ask to speak to a supervisor.

The supervisor assured me that I should have been notified; but he was unable to provide me any information about when I could expect a resolution to the problem — so he committed to have someone call me back within 72-hours.

I stressed to him that if Media Com couldn’t honor simple commitments that I would switch my service to AT&T ADSL.

The week passed, and no return call – so I called in again, go a promise of a call back… and to this day I’ve never received a call back.  I also filed an online support ticket that’s never been answered.

The day after I had AT&T ADSL installed (which gives my consistently 5 mb/s downstream out of the 6 mb/s promised) I returned the equipment to the local Media Com office… and was ask why — I recanted the story so that everyone waiting in line could hear it.

The woman didn’t seem to be the list bit surprised, and never offered an apology.

The following week I called up to make sure that my account was closed and to insure that the 30-day money back guarantee was honored… the person I spoke with just happen to be a supervisor and was actually the first person who genuinely apologized without me needing to underscore how pathetic their customer service had been.

I could have lived with the poor Internet service for some period of time had I believed that the company was actually customer focused and that they would honor their commitments.  Further, I would have been far more willing to work with them had their customer service actually apologized right off, and made me feel that mine was the exception and not the norm.

BUT… 400 kb/s — come on… my cell phone does better than that!!!

Originally posted 2009-08-03 01:00:43.

PayPal

The world’s most-loved way to pay and get paid.

What a crock… everyone I know loathes PayPal… the only reason anyone uses it is critical mass; pretty much the same reason people use eBay — that’s like saying people love the phone and cable company just because they use their services.

It’s laughable that a brand that’s synonymous with poor service and screwing people over every time they have a chance would have a slogan like that…

Of course, I broke into hysterical laughter the first time a Pacific Bell customer (dis)service person answered the phone with:

How may I provide you with excellent service today.

My reply was transfer me to a company that actually cares about it’s customers if you can find one.

Remember, it’s the worst companies that find it necessary to try and convince you that they’re loved…

Originally posted 2011-01-20 02:00:53.

eBay & PayPal – Poster Children for Everything Wrong With Corporate America

Several years ago eBay was won litigation in California over whether or not they were an “auction house” — eBay asserted they were a venue, not an auction house.  Why did eBay care?  Well, in California an auction house must stand behind the authenticity of the items it auctions.

While I have no problem with eBay calling themselves a venue — I do have a problem with them continuing to use the word “auction” all over their site.  You’re either a venue or an auction site… one or the other; oh that’s right, you’re a big company and don’t seem to have any problem skirting the law — you’ve got money, you probably feel you don’t have to play by the same rules.

And then there’s PayPal — clearly a financial institution, and clearly should be subject to all the regulations of financial institutions…

Oh yeah, they’re owned by eBay — they have money…

And to make it worse, eBay / PayPal are monopolies.

I’m tired of big companies that feel they need not care about the letter or the intent of the law; that feel they are free to confuse and mislead consumers; that are greedy and have no heart or soul.

I talk with my money, and I don’t spend my money at places I don’t support… each of you need to make your own minds up and decide what the cost of supporting tyranny in the world really is — or is it just something you talk about?

Originally posted 2008-11-06 12:00:21.

Amazon Changes

You know how you used to be able to search for an item on Amazon and when you viewed it you could look at the pricing for the various vendors that offered new, used, refurbished, or all items?

Well, not any longer… looks like Amazon has decided you couldn’t possibly need that information and they’ll just hide it from you and you can buy which ever one they decide to put in your shopping cart.

And they’ve added a near useless history panel and recommendation panel, that even though there’s an option to turn it off — it doesn’t turn off.

What they forgot to include is a button that gives you a useful version of the Amazon site!!!

Looks like we know the next company to go down the path that Netflix speed down…

Originally posted 2011-11-01 03:00:11.

A season of peace on Earth…

and good will toward men.

Hardly.

It would truly be the most wonderful time of the year if there were peace; even if the peace were momentary, but especially if it were lasting.

Christmas in the US is a commercial holiday, filled with greed and consumerism.

The religious zealots who co-opted a pagan holiday have a longer history of violence than peace — so when they try and tell you what the true meaning of Christmas is… ask yourself how many people who don’t share their views must die so that they can have their reich.

The emporer has no cloths.

In the US we don’t only have freedom to choose our religion; we have the freedom to choose to be free of religion and all the oppression that history shows it brings with it.  Make your choice known.

For background on Chrismas, you can view Wikipedia

Originally posted 2009-12-25 01:00:55.

Lowes Ceiling Fan Followup

I got two calls from the local Lowes store regarding my ceiling fan issue, and I have to say I was quite impressed by how efficiently the local store handled the issue.

They had a replacement fan ready for me when I stopped by, and they actually had no problem just putting the purchase price of the fan onto a gift card so that I could select a different model.

I would say the greatest failing of Lowes in this entire incident is that the corporate offices has put together an online system that poorly reflects on the ability of local Lowes management to handle problems; perhaps the best thing for Lowes to do is simply forward online request to local management and not ever try and resolve issues at a corporate level…

NOTE:  I actually purchased a Hunter ceiling fan at The Home Depot since Lowes didn’t have a suitable replacement fan in a brand I trusted.  The Hunter fan’s motor is easily three times the weight of the Harbor Breeze’s motor, and like the other Hunter fans I have (and have had in the past) it’s totally silent (and was much easier to install).

Originally posted 2009-10-28 01:00:12.

I’m not sure I trust Canonical…

I received this email from Canonical (the company that supports Ubuntu) yesterday (I’ve neutered the anchor on the link)

From: landscape-team@canonical.com
Subject: You have been invited to the Landscape account canonica
Date: Tue, 23 Mar 2010 12:07:48 +0000 (GMT)

You’ve been invited to the following Landscape account:

Canonical – candidates (canonica).

Please click the following URL to accept the invitation:

https://landscape.canonical.com/accept-invitation/GvEf6S0tBkpWD0YOcH8NQsKAe2Yh5H

Then a few hours later I received this email (I’ve removed hard breaks so that it reads a little easier as a blockquote)

From: Jamshed Kakar <landscape-manager@canonical.com>
Subject: Apology for mistaken ‘Canonical Landscape Invitation’ email
Date: Tue, 23 Mar 2010 20:03:23 +0000 (GMT)

Hi,

A few hours ago one of our systems accidentally sent you an invitation for a trial account in Landscape.  The invitation was sent to you by mistake as a result of incorrect data in our contact database.

We’re working hard to ensure that this sort of thing won’t happen again.  Please accept our sincere apologies for this accident.

Regards,
Jamshed Kakar
Landscape Project Manager

The only conclusion that I can draw is that information I used to apply for a job with Canonical a month ago or so was mishandled and made available for (mis)use by others in the company.  Given that this has happened (clearly my information has been mishandled) it raises a concern as to how much Canoncial can be trusted handling any potentially sensitive or personal information…

Consider credit card numbers provided to them for support; contact information for sales or employment… the list goes on.

My advice — don’t trust any company with personal information that can obviously not be trusted to properly handle and safe guard that information.

I have requested that Canonical immediately remove any and all of my personal information from all of their databases (I certainly wouldn’t feel comfortable being employed by or doing business with such a company), maybe you should do the same.

Originally posted 2010-03-24 01:30:17.

Home Depot Online

In many respects Home Depot was a pioneer in the home improvement store industry.

Originally started in Atlanta in the late 70’s; four stores (recycled building from JC Penney’s failed attempt to enter the pharmacy retail segment) they build a chain that used technology for inventory control, checking out, ordering, stocking…

Now enter the new millineum where many brick and mortor retailers have figured out if you can use your online (web) presence to help customers purchase items and manage your inventory you can increase profits and lower costs.

Well… I wanted some shelving units — and I found pretty much what I wanted at a reasonable price.  But low and behold, I couldn’t elect to order it and pick it up at a local Home Depot store (I can do that with the competitor Lowe’s; or with Wal-Mart; or with hundreds of other companies)… they actually want me to pay for shipping.  Expensive shipping, and it’s not like their delivery service is going to bring those heavy items upstairs — so all I get out of it is having to wait.

I don’t believe they should only offer in store pickup; they should offer both home delivery and in store pickup (just like Lowe’s).

Not only does it save money for everyone to do in store pickup; but it allows me to manage my time better (I don’t have to wait around for a truck line to make a 350 pound delivery).

Why?

Let’s see now… who’s web site will I be clicking the “BUY” button on, and who will be getting my money.   One last bit of advice to Home Depot, you might want to close some more stores, because with this type of “exceptional customer service” you’re probably going to find yourself without customers.  Of course they started in store fronts of a failed venture, so they certainly should understand where it all can end up.

Originally posted 2009-02-15 01:00:35.