Entries Tagged as 'Complaints'

#MeToo

I’ll open by underscoring this is my personal opinion.

I’ve read and watched a number of individuals come forward about being sexually harassed in the past — and I think that’s a great travesty that people would take advantage of another based on their position, social status, wealth, or power — but let’s wake up here… that is how the world has operated (and we’ve all turned blind eyes for years, decades, millenniums), so let’s ratchet down the (false) indignation and work for a newer world order where harassment is a thing of the past.

I see this as an issue were we need not only looks at who did what — but when it was done.

Yes, the standards 10, 20, 30, 40, 50… years ago were very different than it is today.  And the way things were done might be appalling by today’s standards, but none the less that’s how they were done and we all knew it (don’t even try to pretend you thought all those stories of the “casting couch” and “sexitaries” was just locker-room banter… you knew it was true, and simply chose to do nothing about it).

Here on MLK day I’ve decided to share my thoughts — though let’s not pretend like MLK was a saint… he too was a sinner. He too (seemingly) had issues with equal rights for all (you didn’t hear him mention women, you didn’t hear him mention races other than white and black, you didn’t hear him mention gays).  The one thing Dr King did do: he opened up dialog which started to move this country forward from a long period of stagnation.

My feeling is actions which happened many years ago need to be looked at in the light of the prevailing time… those people need to be admonished at minimum, but if they didn’t cross what was the norm at the time that needs to be the end of it.  We just need to make sure that we update our image of the past and those personalities to include that they failed to treat everyone with the respect they deserved, and failed to take a stand to end harassment.

However, when similar things are happening now, or within the past several years — that’s different.  Clearly these events are transgressions that go far beyond the accepted norms.  Not only do we need to admonish these individuals, but we need to take action to insure that they and the industries they are in change.  That change needs to occur sooner, not later.

Should they be fired — yes — if they don’t have the courage and integrity to resign.

But should individuals who committed transgressions many, many years back when times were different be fired — that’s a little more complex; we need to look at the individual now, appraise what changes have been made to their life, and if they are still that same person.  If they are — then they’re out; however, if they’ve made change… we can give them a little time under the microscope before we make our final decision.

I’m all for zero tolerance, but zero tolerance never seems to be that (just check when the local school’s sports hero crosses the zero tolerance line, there always seems to be tolerance for at least a second chance — so something else we need to be honest with ourselves about — rarely do we really have zero tolerance, it’s just a catch phrase).

Personally I abhor harassment of any kind, I abhor those who feel they are better than others and can get away with it, I abhor those who help hide it and punish the victims… but this is a problem where we have to start to resolve today, and not get carried away with witch-hunt after witch-hunt of “dark” figures from out past.

Allen Turner Hyundai

3 March, 2012

Allen Turner Hyundai
6000 Pensacola Blvd
Pensacola, FL 32505

 

SUBJ: 2011 Hyundai Elantra Limited
VIN: KMHDH4AE5BU084402

ATTN: Allen Turner, Owner

Sirs:

On 24 October 2011 I stopped by your dealership to have your service department order replacement floor mats from my Elantra (I’ve enclosed a copy of the service order for your reference, since it appears no one at your dealership is capable of locating any record of it); after waiting over six months for Palmer’s Airport Hyundai to get in the mats I had no tolerance left for their exceedingly poor service-after-the-sale. I left my old mats with the service department, and requested that the new mats simply be left in the plastic bag and was told that that would not be an issue.

That wasn’t the first time I visited your dealership, I’d actually been there twice earlier in the year when I was looking to purchase a new vehicle; to say that I was less than impressed by your sales staff would be the politest way possible to convey my true feelings.

In February I contacted your dealership after over three months of having no status information on my replacement mats, only to be told that Hyundai kept sending the wrong color mats, and that another attempt would be made. You’ll have to ask your staff why they needed to wait for a call from me to “try again” and why they would have waited three months to try and resolve this issue.

Last Tuesday I called to check on the mats and was told that they were in (actually I was told that they had been in, again, you’ll have to check with your staff to determine why I wasn’t advised the mats were in via telephone or a post card).

I told the individual that I would be in on Saturday, he instructed me to go to the parts counter since service wasn’t open. He did not indicate that I would need anything to pick up the mats.

NOTE: Service was in fact open (as I came to find out), of course your web site and the sign on the door said that it wasn’t, and I was berated by one of your staff for going to parts rather than service.

As I had committed in my phone conversation, Saturday 3 March 2012, I arrived at your parts desk, only to discover that while your staff could locate my floor mats, they couldn’t locate any record of the service order, any record of them being a warranty claim (payment status), nor had any instructions been left.

I was told I should have this and that – your entire staff seemed to hold me responsible for the failings of countless individuals along the course of the four months I’d been patiently waiting for these mats to appear.

Then the service adviser on staff injected himself into the situation with a most abrasive and arrogant air. Rather than asking for information, he just started to make assumptions and then asked for my keys to get the VIN and mileage.

After an hour, I found that your staff had elected to put the floor mats into my vehicle (I already had floor mats in my vehicle – I had no need for these to be put in; after all, I had been without the Hyundai floor mats I had purchased with my vehicle for over four months); when I had never asked for that to be done, and in fact on my first visit has specifically requested the mats be left in their packaging. When I pointed this out I was told that my old mats would need to be returned in the packaging and that they would remove the new mats from my vehicle and place them in another bag. I have yet to inspect the new floor mats to see if they are defective; but I assure you I will get around to checking them out much more timely than the replacements were delivered to me.

To say that I was upset at the poor level of service, and the non-existent communication on the part of your staff is a great understatement.

I’ll underscore that the only individual in your entire dealership who ever attempted to express any empathy, remorse, or apologize was the cashier in the parts department (or course, she also displayed the same “you should have…” attitude). No one else at your dealership has in anyway expressed anything other than assessing the “blame” for this entire nightmare on me.

I can assure you that your dealership will never make another penny on my service needs, and that the next time I choose an automobile dealership, it won’t be yours, nor is it likely I’d ever consider another Hyundai.

Sincerely,

Originally posted 2012-03-03 01:00:36.

Windows 7 – Device Stage

Microsoft® Windows 7 has a really cool feature called Device Stage.

It presents all your hardware devices together in one place and allows you to organize information.  You know like synchronize information between your computer and the devices.

If you look on Microsoft’s web site you’ll see a great article detailing how you can fully synchronize your smart phone without knowing any details of hardware or software — just plug in the cable and tell it what program to use on the PC to synchronize with (and unlike in previous versions you don’t need Outlook).

Well, call me tickeled pink…

I plugged in my Microsoft Mobile 6.5 Smart Phone… and I just can’t tell you how disappointed I was.  Mobile Device Center (the abomination from Vista that replaced ActiveSync) downloaded, installed, and opened and told me I didn’t have any source of contacts or calendar information…

So Windows 7, the new flag ship of Microsoft’s desktop strategy ships without a connector for Windows Mobile 6.5, the new flag ship of Microsoft’s phone strategy… how sad.

I’d say Microsoft has convinced me I should buy an iPhone and use a Mac — Apple products actually work together.

Well, call me disappointed…

The slogan for Windows 7 should be something like

Maybe Windows 8, 9, 10, or 11…

Originally posted 2009-11-08 01:00:16.

Customer Dis-Satisfaction

Last week I placed an order online for pickup at a local Sam’s Club — I’ve done this a number of times in the past, and it’s always worked exactly as advertised.

This time, it wasn’t quite as smooth.

The order process clearly indicates that you’re supposed to get a status on your order within 24-hours; after two days I called (mainly because I was making plans to drive about 60 miles each way to go to this warehouse).

A woman answered, she put me on hold — twenty minutes later (I’m not exaggerating) she came back on the line, seemed surprised that no one had answered, put me back on hold — a few moments later another woman answered the phone and said I’d have to call back tomorrow between 8:30 am and 3:30 pm.

Now, the web site also clearly indicated that I was supposed to be able to call for customer service between the hours of 8:00 am and 8:00 pm (of course — we’d already seen the web site might contain mis-information).

I wrote a “nice” little note to customer service detailing this issue; the reply I got back was a general apology that didn’t address the discrepancy between what the web site indicated was supposed to happen and what happened, or any explanation why a customer would be kept on hold for twenty minutes only to be told to call back the next day.

I’m a total loss to come up with any comment that could possibly make Sam’s Club look more pathetic than their own actions have…

Originally posted 2010-04-30 02:00:04.

Verizon Wireless

Like most cellular communication companies, Verizon Wireless leaves it up to the consumer to find their billing errors.

Last month I called Verizon Wireless right after the AllTel/Verizon merge was complete; and I told the representative that at the end of the call I would have ONE Verizon account; and that that would be achieved either by combining my two numbers (one previously Verizon, one previously AllTel) into a single account without making any changes to the plans OR terminating the old Verizon account.

Originally Verizon had required all AllTel customer to convert to a Verizon account to make ANY changes to their account, but they softened that policy when they found it was just as easy (and cheaper) for many AllTel customers to switch to another cellular provider than switch their plans to a current Verizon offering (I for instance would have to pay more for what I have and would lose six of my eleven “My Circle” number [that’s the numbers I can call airtime free regardless of the network they’re on] and would have to pay for text messaging and data dongle use [Internet access for my laptop]).

The customer service representative was certain he could combine the accounts, because they’d been told they could; however, after several tries (and munging the information on both accounts) he was unable to combine the accounts and “terminated” the service on my old Verizon phone.

Well, I just received the bill for the service — and interestingly enough I was billed an entire month… not just a few days.  Why?  Well simple, they didn’t terminate the account, they suspended it in order to let it age out to the end of the billing period — of course I had no service from Verizon… well, unless you consider billing a service.

How horrible unethical (and illegal)…

Needless to say I just got off the phone with a Verizon representative and gave him two options — put through a bill adjustment, or I’d file a charge back with my credit card company (don’t think there would have been much of a problem with that).  I’m not sure how he arrived at the “adjustment” figure — but then again, I don’t have an advanced degree in cellular telephone billing mathematics… I seem to be getting about half my billed amount back rather than three quarters — but when they generate another bill I’ll review what they’ve done.

The thing I really hate about having to put so much time and energy into “fixing” problems that companies like this cause (and I believe it’s intentional since they know most people won’t put any effort into fixing these fraudulent charges) is that it costs time (which is money).  So the question is, why isn’t there a law that requires companies to PAY consumers for their time when a consumer invests their time to resolve an issue that a company has caused through no fault of the consumer at say two times what the consumer normally is paid (or at least two times minimum wage).  And, of course, these companies should have to pay 21% interest on any excess charges they’ve made.

Originally posted 2009-08-08 01:00:16.

Public Storage

Public Storage has a $1 first month special (you do still have to pay the administrative fee) that sounds on the surface to be a great deal.

However, what they don’t tell you is that you’re probably not going to be able to get the size you reserve, and they’re going to try and soak you for additional charges to provide you with two or three units that fulfill your storage requirements.

I’m going to recommend you try other storage facilities first; simply because many of the others also have deals (most give you the second or third month free); but all the others seem to be much more honest from the first contact about what size units they have or will likely have.

NOTE:  The Public Storage I’d made a reservation at did call me back while I was on the road to tell me they had a unit come available; of course I was on the road and they only gave me a couple hours to respond.

Originally posted 2009-04-23 01:00:59.

VMware Fusion

Last week I decide to upgrade my copy of VMware Fusion 1.1.3 (Build 94249) to Fusion 2 (it was free, and looked like a pretty compelling upgrade, and I already decided I wasn’t going to spend more money with Parallels).

I downloaded VMware Fusion 2.0.1 (Build 128865) and installed it on my Mac Pro and upgraded my Windows XP machine (following all the instructions).

Then I launched my Windows XP virtual machine, it seemed to run just fine, so I shut down — and my Mac rebooted.

I tried this a few more times; and yep, every time I shut down the virtual machine (that had been working perfectly for a very long time) it reboot my Mac Pro.

So I decided to give it a try on my MacBook Pro.  Well, at least it didn’t reboot my MacBook Pro — but on both the MacBook Pro and on the MacMini I got an error when I shutdown the virtual machine and ended up rebooting before I could run it again.

Four machines, all four of them exhibit problems that ten minutes of QA should have uncovered (of course I probably have run Fusion 2.0.1 on more machines that VMware has).

There is absolutely no excuse for publishing software like this… if I had actually paid for the upgrade I’d be looking for a refund.  Instead I’m just going to remove this crappy software from my Macs and go with a much better overall virtualization solution — VirtualBox.  And if I decide I want a commercial solution, I can always upgrade my copy of Parallels Desktop.

At least when software is FREE you stand a chance of getting what you pay for.

NOTE:

The only reason I was interested in trying Fusion 2.0.1 is that it includes “experimental” support for running OS-X as a guest.  But if it won’t run something that’s supported, I’m not sure I care to even try something “experimental” — glad I waited until it was out of BETA to take a look at it.

Originally posted 2009-02-05 01:00:17.

Promise NS4300N NAS (Update)

Looks like Promise has “fixed” the issue with Seagate 1.5TB drives in the NS4300N NAS…

They’ve replaced Compatibility List NS4300N_SR5_Compatibility_List_v1.0-20081031.pdf with NS4300N_SR5_Compatibility_List_v1.0-20081126.pdf on their support web site — the never revisions of the V1.0 Compatibility List omits the Seagate 1.5TB drive (interesting that they choose to call it V1.0 rather than V1.1 and remove the previous V1.0 list from their web page)… but the firmware release notes still contains the statement that they’ve added support for 1.5TB drives (the only 1.5TB drive I know of is the Seagate).

Promise’s actions are a little suspect… maybe it’s time for a trip over to Alameda’s Small Claims Court…  I’ve retained copies of both versions of the compatibility list as well as the firmware release notes.

And for the record, I have still yet to receive any update to my online support inquiry even though I’ve updated it a number of times with “additional” comments and information; and I’ve called Promise as well.

Originally posted 2008-12-04 22:13:22.

Lowes Ceiling Fan Followup

I got two calls from the local Lowes store regarding my ceiling fan issue, and I have to say I was quite impressed by how efficiently the local store handled the issue.

They had a replacement fan ready for me when I stopped by, and they actually had no problem just putting the purchase price of the fan onto a gift card so that I could select a different model.

I would say the greatest failing of Lowes in this entire incident is that the corporate offices has put together an online system that poorly reflects on the ability of local Lowes management to handle problems; perhaps the best thing for Lowes to do is simply forward online request to local management and not ever try and resolve issues at a corporate level…

NOTE:  I actually purchased a Hunter ceiling fan at The Home Depot since Lowes didn’t have a suitable replacement fan in a brand I trusted.  The Hunter fan’s motor is easily three times the weight of the Harbor Breeze’s motor, and like the other Hunter fans I have (and have had in the past) it’s totally silent (and was much easier to install).

Originally posted 2009-10-28 01:00:12.

Hello… hello…… hello………

I just received my RMA replacements for three H700 Bluetooth headsets I purchased around the time California’s head set law went into effect (I used headsets before that point in time, but I wanted to make sure I always had a head set with me after that point even to answer a call and say that you’d need to get back to them could get you a ticket if a law enforcement agent felt like writing it).

The H700 was a great head set; but it wasn’t without problems.  And notably one of the major problems was that Motorola purchase a large lot of batteries all made around the same time.  In fact, the same time three years ago, and Lithium Ion only lasts about three years. 

Once the last of the three headsets died, I called up Motorola, provided them the information, gave them a credit card number since they wanted to do a pre-replacement on one (they would send out one replacement guaranteed by my credit card — which in fact they never authorized a charge against) and then I would return it and the other two and receive two more.

I recieved an H710 as a replacement model; some of the features of it was nicer, but one of the major downsides was that it used a micro-USB power connector, which mean it couldn’t share my the CLA I used for my phone, any of the phone charges I already had; and I wasn’t about to spend $20 on another CLA.

The first hitch… I never got an RMA number for the pre-replacement.  No information by email, no information in the package.

The next hitch… they sent the same RMA email and number to three different people (yep, three addressees on the email).

The next hitch… they still hadn’t sent me the RMA for the other two head sets (and I wasn’t about to pay multiple shipping charges).

The next hitch… I never received my two additional head sets.

The next hitch… I was advised they were sending out ONE more headset.

Finally… I was advised they were sending out the THIRD and final headset.

This took me almost two months to get the replacement; and sixteen phone calls, three supervisors, and one executive complaint.

Oh yeah, and it’s all over… including losing almost TWO MONTHS of warranty time.

Thanks Motorola — you’ve certainly convinced me that I need to look else where for cell phones and cell phone accessories.  Of course during these two months I’ve developed problems with my T815 navigation system — another nightmare I’m sure to get that fixed.

It’s easy to see why Motorola isnt’ making money with their cell phone and cell phone accessories even though they have some of the most popular phones and head sets made.  I mean think about their costs in manpower and shipping to resolve what should have been a simple RMA.

NOTE:  One solution for charging the micro-USB head set is to buy a mini to micro-USB adapter; or better yet, a micro-micro-USB Y cable and a mini to micro-USB adapter.

  • Motorola SKN6252A – mini-usb to micro-usb
  • Motorola SKN6222A  – mini-usb to mini-usb Y (one full usb one power only)

NOTE: Technically Motorola still hasn’t fulfilled my RMA(s).  The original headset they sent was a full retail package; but when I opened the two boxes arrived last Friday I found that they had sent me one more retail packaged H710 and the other box contained just a H710 in a bubble envelope (no charger or instruction manual).  Since the H710 uses micro-USB rather than mini-USB I’m technically short one charger; but after sixteen calls to Motorola I’m convinced that this will never be made right, and another forty minutes of my time is worth more than the charger.

Originally posted 2009-02-14 01:00:22.