Entries Tagged as 'Automotive'

New Car Shopping Preamble

So you already know how the story ends — I’ve posted that already; but I felt it would be a good exercise to go through the exercise of buying a new car.

I’ll start with all the research I did online, all the possibilities (the field started out pretty large); my requirements for a vehicle, the items that became deal breakers… and finally what vehicle I narrowed it down to and then how I closed the deal; plus I’ll provide a little more information on getting an extended warranty.

Up front I’m just going to re-iterate what I ended up doing before we get into each of the posts.

I purchased a 2011 Hyundai Elantra Limited with Premium package; exterior Titanium, interior Black (leather).

I purchased my vehicle from Palmer’s Airport Hyundai in Mobile, AL.

I purchased my extended warranty from Palmer’s Airport Hyundai in Mobile, AL.

I purchased floor mats and a trunk mat made by Lloyds (Rubbertite) online (go with the absolute best price you can find and look for coupon codes).

The bottom line, I’m please with the car (it has actually exceeded my expectations thus far); and I’m happy with the dealership.

2011 Elantra Limited 2001 Elantra Limited

Originally posted 2011-05-17 02:00:38.

Define Your Vehicle’s True Identity

“Define Your Vehicle’s True Identity”, that is the slogan of carID — http://www.carid.com/ –I found this company when looking for a trunk mat for my new vehicle.

I’ve got a great deal of experience with WeatherTech — http://www.weathertech.com/ — I’ve used those in a number of vehicles, but they didn’t make a mat to fit.  So I did some reading and I liked what I read about Lloyd Mats — http://www.lloydmats.com/rubbertite.htm –Rubber Tite series.  They got favorable reviews, and they seemed at a fairly reasonable price point.

Well, like always, I started out pricing by using the internet to see where I might be able to save a little money…

That’s when I stumbled on carID — I’d never heard of them before; and frankly based on my experiences to date I certainly won’t be recommending them.

Here is the note I sent to them on 14-Mar-2011 at 1:36AM CDT

I came in with a 20% off coupon; and the first page says $44.91 for the mats for an 2011 Elantra (Limited – Sedan) — I was looking for cargo and front+back; but when I try and add either to my cart they appear at $67.41 — that’s a pretty hefty difference.

Referrer: http://www.carid.com/2011-hyundai-elantra-floor-mats/lloyd-floor-mats-161257.html

Here is what I got back from them on 17-March at 3:12PM CDT

Hello Soles,
Thank you for you interest in our products, we look forward to serving you.
Unfortunately we don’t provide discounts on weathertech items.

Sincerely,

Anthony Vertser
Customer Service
Tel 800.505.3274 Ext 883
anthony.ve@carid.com

Right… Lloyd and WeatherTech are two separate companies…

So here is what I sent back to them just a little while ago:

I do appreciate you taking the time to reply to my inquiry.. but I don’t think Lloyd (makers of Rubber Tite) and Weather Tech are even slightly related companies. In fact, I don’t think Weather Tech makes a custom mat set for 2011 Elantra Sedan (I’m quite happy with those in my 4Runner – I looked at their offering first).

I’m beginning to get the feeling that your company might not quite meet the bar for ethical advertising and business practices… it just feels questionable at best, with great potential for at least bordering on fraud.

Perhaps I’ll just take my money else where… I get the feeling it would hard to be more disappointed in dealing with an eTailer than I have been with yours.

I’ll be happy to share my experience with others – I wouldn’t want you to be deprived of the exposure.

– LR Soles

Maybe it’s unfair to gauge a company from one interaction — but you know the old saying

Fool me once, shame on you.

Fool me twice, shame on me.

I’ll take my business elsewhere – I don’t mind paying a couple dollars more for an item to avoid what looks like it has great potential to become a nightmare situation quickly — particularly with a statement like:

NOTE: These mats will be custom manufactured to your specifications and once ordered may not be returned for credit or exchange.

On their order page — what if there’s a mistake in their processing, a defect…

I certainly offered them a chance to explain the pricing discrepancy to me; and perhaps there is an explanation — perhaps I made an error… but their response just doesn’t cut it; and doesn’t encourage me to want to spend money there.

If you purchase from them, use a credit card that’s issued through a financial institution you have a good relationship with — sometime tells me you just might need a charge back to get satisfaction.

Originally posted 2011-03-18 02:00:25.

Allen Turner Hyundai

3 March, 2012

Allen Turner Hyundai
6000 Pensacola Blvd
Pensacola, FL 32505

 

SUBJ: 2011 Hyundai Elantra Limited
VIN: KMHDH4AE5BU084402

ATTN: Allen Turner, Owner

Sirs:

On 24 October 2011 I stopped by your dealership to have your service department order replacement floor mats from my Elantra (I’ve enclosed a copy of the service order for your reference, since it appears no one at your dealership is capable of locating any record of it); after waiting over six months for Palmer’s Airport Hyundai to get in the mats I had no tolerance left for their exceedingly poor service-after-the-sale. I left my old mats with the service department, and requested that the new mats simply be left in the plastic bag and was told that that would not be an issue.

That wasn’t the first time I visited your dealership, I’d actually been there twice earlier in the year when I was looking to purchase a new vehicle; to say that I was less than impressed by your sales staff would be the politest way possible to convey my true feelings.

In February I contacted your dealership after over three months of having no status information on my replacement mats, only to be told that Hyundai kept sending the wrong color mats, and that another attempt would be made. You’ll have to ask your staff why they needed to wait for a call from me to “try again” and why they would have waited three months to try and resolve this issue.

Last Tuesday I called to check on the mats and was told that they were in (actually I was told that they had been in, again, you’ll have to check with your staff to determine why I wasn’t advised the mats were in via telephone or a post card).

I told the individual that I would be in on Saturday, he instructed me to go to the parts counter since service wasn’t open. He did not indicate that I would need anything to pick up the mats.

NOTE: Service was in fact open (as I came to find out), of course your web site and the sign on the door said that it wasn’t, and I was berated by one of your staff for going to parts rather than service.

As I had committed in my phone conversation, Saturday 3 March 2012, I arrived at your parts desk, only to discover that while your staff could locate my floor mats, they couldn’t locate any record of the service order, any record of them being a warranty claim (payment status), nor had any instructions been left.

I was told I should have this and that – your entire staff seemed to hold me responsible for the failings of countless individuals along the course of the four months I’d been patiently waiting for these mats to appear.

Then the service adviser on staff injected himself into the situation with a most abrasive and arrogant air. Rather than asking for information, he just started to make assumptions and then asked for my keys to get the VIN and mileage.

After an hour, I found that your staff had elected to put the floor mats into my vehicle (I already had floor mats in my vehicle – I had no need for these to be put in; after all, I had been without the Hyundai floor mats I had purchased with my vehicle for over four months); when I had never asked for that to be done, and in fact on my first visit has specifically requested the mats be left in their packaging. When I pointed this out I was told that my old mats would need to be returned in the packaging and that they would remove the new mats from my vehicle and place them in another bag. I have yet to inspect the new floor mats to see if they are defective; but I assure you I will get around to checking them out much more timely than the replacements were delivered to me.

To say that I was upset at the poor level of service, and the non-existent communication on the part of your staff is a great understatement.

I’ll underscore that the only individual in your entire dealership who ever attempted to express any empathy, remorse, or apologize was the cashier in the parts department (or course, she also displayed the same “you should have…” attitude). No one else at your dealership has in anyway expressed anything other than assessing the “blame” for this entire nightmare on me.

I can assure you that your dealership will never make another penny on my service needs, and that the next time I choose an automobile dealership, it won’t be yours, nor is it likely I’d ever consider another Hyundai.

Sincerely,

Originally posted 2012-03-03 01:00:36.

New Car

So I purchased a new car today…

A 2011 Hyundai Elantra Limited with premium package; Titanium Gray with Black Interior.  I’ve posted a couple pictures on my gallery — so you can see it; or you can go to http://www.hyundaiusa.com/elantra/ for complete details.

Did I mention it’s rated at 40mpg?

I have several articles I want to post on my experience of car shopping in Northwest Florida — let’s just say for the moment it was an interesting experience; and next time I purchase a car I’m likely to do it on a trip to a real city after I’ve done my research.

I’m also going to post one article on why I chose the Elantra; and after I’ve had it for a month or so I’ll post one giving my feeling on whether or not it has lived up to my expectations or not.

Originally posted 2011-03-11 02:00:05.

Fuel Rewards Network

A great way to save a little money when purchasing gasoline is to sign up for the Fuel Rewards Network… you’ll get at least $0.03 off per gallon at participating gas stations, and you can get more discounts just buy taking advantage of their partners (grocery stores, promotions, etc)… and you need to spend an extra penny to get the savings and you can still use your credit card to get cash back at the pump!

If you use the following link to join FRN, I’ll get a small bonus:

Refer-a-friend

Centennial Speedway

The Indy 500 is 100 today…

The one-hundredth running of what many consider to be the “greatest spectacle in racing”.

Let’s all hope for a safe, exciting race.

 

http://www.indianapolismotorspeedway.com/indy500/