Entries Tagged as '! ALERTS !'

Amazon Prime

I subscribed to Amazon Prime for several years when I moved (back) to Northwest Florida from San Francisco… mainly it was convenient living in the middle of nowhere to be able to click the mouse a few times before late afternoon and have something I wanted (generally) show up the day after the next (2-Day shipping).

However, one of the reasons I dropped my Prime membership was that I was finding that Amazon failed somewhere between 30% and 40% of the time to deliver my goods on the date they promised when I placed the order (often the changed the estimated delivery date on their website after the order was processed as well).

I complained about this a number of times to Amazon, and never really got any satisfaction other than I could get a refund of my Prime membership… what the agents failed to tell me is that for EACH occurrence of a late delivery, Amazon policy was to extend the Prime membership for one month — which they didn’t do with me…

So I’m a little pisses now that I’ve read their policy on that (which they made fairly clear because of the recent snafu with UPS delivering xmas packages).

Based on Amazon’s policy I would have probably kept my prime membership (hell — it’d probably be the next millennium before I’d own them money to renew it anyway)… but of course based on how they treated me as a customer and failed to honor their policy I would NEVER consider paying for Amazon Prime again.

The policies in place to keep customers satisfied are only useful if a company follows them — when they don’t it’s a good bet customers will be much harder to convince to come back.

Originally posted 2013-12-27 15:00:32.

Flu and Pneumonia Vaccinations

Winter is quickly coming, and for any one with any health issues or concern a flu and pneumonia vaccination shouldn’t be put off.

The vaccines are available this year as of tody (1 Oct 2008) and take approximately thirty (30) days before they’re effective.  You can get the vaccine at your doctors office, county health clinic, or a number of pharmacies, groceries, and employers offer clinics at low costs (some insurance will pay for flu vaccinations including Medicare); and if your insurance will not pay the full cost and you have an HCSA the cost is payable by that.  If you have no insurance, or your insurance will not cover the cost check with your local heath department to see if they provide low / no cost vaccinations — and check the grocery stores, pharmacies, senior centers, recreation centers, etc in your are to find they schedule and costs.

The flu vaccine is offered as an injection or an inhalant; the combo flu / pneumonia is just an injection; and the pneumonia is just an injection.

A flu vaccination should be gotten every year; and a pneumonia vaccination every five to ten years as recommended by your physician.

Remember, if you’ve had any major illnesses and are over the age of 35 you shouldn’t consider keeping these vaccinations current optional; same if you’re over 55 or in a high risk group or have a compromised immune system.

NOTE:  The flu vaccination should cost no more than $25; the pneumonia may run as high as $35; the combo vaccine should be available for about the same cost as just the pneumonia, $40 at most.

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These links may help you locate a flu clinic in your area; remember you local health department may be able to direct you to a clinic even if they do not offer flu shots.

Pharmacies

Grocers

Originally posted 2008-10-01 12:00:02.

Is Adorama a SPAMmer?

At the bottom of this post are links to the first and second post I made concerning an order I’d placed with Adorama.

Yesterday I recieved an Unsolicted Commercial Email (UCE) from Adorama; apparently they felt it was quite acceptable to subscribe an email address they obtained from Amazon as part of order fulfillment to their mailing list.  While the email did contain an “unsubscribe” link, I never authorized any use of my personal information beyond the fulfilment of my order (and I just terminated the disposable email address on file with Amazon and created a new one).

I have written a complaint to Amazon; we’ll see what action they take (my guess is none, even though UCE is illegal in Washington State as well as California).

I don’t do OPT-OUT, I don’t do business with SPAMmers, and I don’t do business with businesses who support SPAMmers — so at the moment Adorama is back on my shit list, and depending on the action Amazon takes they may be on my shit list as well!

It always amazes me companies that think so little of themselves and the value of their advertisements that they need to force customers to get their junk mail, rather than provide them with the opportunity to specify their interest upfront.  Seems a consistent gauge of a bad company — they do what ever they want, why should they care if it’s legal, ethical, or good for business in the long term.

 

References:

  • California Business and Professions Code Section 17538.45
  • Chapter 19 of the Revised Code of WA, RCW 19.190

 

Previous posts:

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POST-NOTE:

Adorama assures me that email addresses obtained from Amazon are not automatically subscribed to their mailing lists.  However, customer’s who place orders directly with Adorama appear to have their email addresses automatically subscribed to their mailing list.  And my address was automatically subscribed because they placed a replacement order for me as part of the fulfillment process of my Amazon order.  From my perspective subscribing any email address to a mailing list without first obtaining a customer’s permission amounts to UCE and it totally unacceptable irrespective of the fact that you include an unsubscribe link in the email — it would have been far more acceptable to include a subscribe link in the order acknowledgement or shipping notice (and allow the customer to decide).

You need to make your own decision as to whether or not Adorama’s actions are ethical (and legal in your state of residence); but for me I don’t deal with companies who feel they may do as they please with my personal and confidential information (and my email addresses are personal and confidential).

Originally posted 2009-01-21 01:00:20.

How To Stop Unwanted Mail

On 04 May 1970 The United States Supreme Court issued a final decision in a case concerning what was then 39 USC Section 4009 and 4009a and is now 39 USC Section 3008… essentially that decision gave each and every American the power to order the United States Post Office to issue an injunction against any mail sender they deemed the material sent to them to be offensive.

The Unites States Supreme Court additional ruled that only the recipient of the material could make the determination of what was and was not offensive; that the United States Post Office and all other agencies must enforce based on an individuals preferences (not an arbitrary standard).

To exercise your rights under the law in the past you would need to request and execute US Post Office Form 2150 “Prohibitory order against sender of pandering advertisement in the mails” in triplicate.  However the US Post Office has replaced Form 2150 with Form 1500 which is available in PDF

You can return the completed form and the opened envelope from the sender to your local post office or to:

     Pricing and Classification Service Center
     PO BOX 1500
     New York NY 10008-1500

Your local post office will likely try to tell you that you cannot use these forms unless it contains “erotically arousing or sexually provocative matter”, however you can refer them to page 13 of Postal Bulletin 219177 (30 July 1998) and point out:

Postmasters may not refuse to accept a Form 1500 because the advertisement in question does not appear to be sexually oriented.  Only the addressee may make that determination.

Further, Form 1500 includes the following paragraph:

Your obtaining the protection offered through these two programs makes sending prohibited mail to you unlawful. However, it does not make such mailings physically impossible. If you receive an apparently violate mail piece, contact your post office or refer to your notification letter for instructions on submitting the piece as evidence for possible enforcement action.

The article you attach to your a prohibitory order must be opened (postal employees are not permitted to open sealed articles).

 


 

ROWAN, DBA AMERICAN BOOK SERVICE, et al. V. UNITED STATES POST OFFICE DEPARTMENT et al.

APPEAL FROM THE UNITED STATES DISTRICT COURT FOR THE CENTRAL DISTRICT OF CALIFORNIA

No. 399. Argued January 22, 1970. Decided May 4, 1970

US Code Title 39 Part IV Chapter 30 § 3008

§ 3008. Prohibition of pandering advertisements

 


 

United States Postal Service Administrative Decsions

PART 963 – Rules of Practice in Proceedings Relative to Violations of The Pandering Advertisements Statue, 39, U.S.C. 3008

 

Originally posted 2008-11-02 12:00:41.

The new SPAM medium…

It looks like Facebook and Twitter and the like are the new medium of choice for unethical companies to send SPAM via…

This morning I received a message from SurfCanister via both Facebook and Twitter (I don’t have an account on either of those, and both were sent to the same [free] email address).

I don’t do business with companies that send SPAM or any sort — and it appears that neither Facebook or Twitter have created sufficient safeguards to protect the public from companies with low ethics.

Here’s a good policy for both of them:

1) A single complaint of SPAM, suspend the offender’s account for 30-days.

2) Two or more complaints of SPAM, permanently close the offender’s account.

That should put a quick end to using social media for SPAM… though it seem to me that the social media companies are not very ethical themselves, and they seem to want to encourage this type messaging.

Someone might want to point out that California has an anti-SPAM law, and both Facebook and Twitter are headquarted in California.

Originally posted 2012-06-08 09:00:56.

Zeiss Lenses

Not lenses for your camera… lenses for your glasses!

Carl Zeiss Optical has been making high quality lenses for optical needs in glasses and sunglasses (I’ve always preferred to pay a little extra for Zeiss polarized lenses for my sun glasses) at While Mill Industiral Estate just outside Wexford, Ireland for over 30 years — on 30 September 2011 they announce the facility is closing and that production is being moved to China by years end.

While the quality of the production of Zeiss optics might be every bit as good after the move; I’m thinking I might just not want to waste the money buying a “name” that’s been put on a product that’s likely made in the same factory that something costing half as much does.

You’ll have to decide if you want to support Zeiss; but more and more it seems that brands I trusted for quality are just becoming labels that charge higher prices and offer nothing.

Originally posted 2011-10-03 02:00:25.

The Anti-Green – Catalogs

Decades ago company after company mailed out or otherwise distributed large, printed, mail order catalogs.

The age of print advertising is gone, and the environmental cost of print advertising is horrific.

However, there appears to be many companies that don’t realize the impact of print advertising, nor do they understand that most (if not all) really don’t want (or need) a large mail order catalog.

Several months ago I ordered an item online from B&H Photo Video, and item which I researched online and located the “best” price using search engines.  I never requested to be subscribed to any postal mailing or email mailing lists — nor was there any obvious option to make sure that I was never subscribed to junk mail from B&H.

My feeling is that companies that do not believe that they actually represent a value to consumers are the companies that are quickest to force a subscription to any type of mailing list.  Companies who believe they offer something consumers want understand that consumers will come back and they don’t need to destroy the environment in order to attempt to promote future purchases.

For me, I’ll never purchase something from B&H Photo Video again.  I simply cannot support a business that engages in ravaging the environment [cutting down forests to produce paper, wasting energy to produce a catalog, wasting energy and polluting the environment to distribute that catalog, and further wasting energy to dispose of / recycle that catalog].

Do your part, take simple steps to make the world a better place — adopt more sustainable practices — join me in boycotting companies that don’t have a place in a sustainable world.

Originally posted 2010-05-07 02:00:32.

Retail Transactions and Privacy

I purchased a couple pairs of shorts the other day (Wednesday before Thanksgiving) and to my surprise the retailer ask me if I’d like them to record my driver’s license number to make any return easier (by swiping the information into the terminal).

WTF?

Last time I checked retailers were not entitled to the information on my driver’s license.

And this was particularly eerie to me because a group of my friends and I had been discussing an issue concerning the collection of personal data on consumers as part of the return process.

Of course, there’s not federal law that limits the amount of information a retail establishment can request (well — unless that transaction has to do with health care, and the HIPAA would require that you be provided with a privacy policy covering how the information could be used — but they can still ask).

To me, the moment the Patriot Act was signed American freedoms and privacy quickly started to spiral down the toilet; and I said it a decade ago and I’m still saying it — the law needs to be repealed.

I personally do not feel that retail stores are entitled to any personal information; that they should be required to honor their return policies as clearly posted; and that in order or collected and store personal information they must obtain a signed release at time of sale, and understand that they and their agents are fully and completely liable for any misuse of that information not explicitly contained in the signed release.

And while I don’t generally jump up and down about federal laws we need — we definitely need uniform consumer protection across this country.

Some states have a patchwork of laws that partially protect consumer privacy; but even in those states business have abused the laws because consumers don’t have a clear, consistent understanding of them — and I’ll point out that with more and more consumer transactions involving interstate commerce, only a federal law would really be able to insure consumer privacy.

Originally posted 2012-11-24 12:00:45.

Seagate Firmware Issues

If you own a Seagate hard drive in the Baracuda 7200.11, or Barracuda ES.2 (SATA only), or Maxtor DiamondMax 22 series you might want to read on…

Seagate has confirmed that a number of issues customers have been seeing in 500GB, 750GB, 1TB, and 1.5TB drives is because of an issue with firmware (it also affects other drives, but apparently is seen most often in the “larger” drives).

There have been a number of write ups on the internet about this problem, and Seagate released firmware SD17 in December 2008 which they believed fixed the problems; and then SD1A in January 2009 which again they believed fixed the problems; but reports indicated that these firmware revisions may actually create one of the very problems Seagate is attempting to address.

The firmware issues can adversely effect the drives performance or it can render the drive totally useless (brick mode).

In an effort to prevent worse PR than Seagate is already suffering for this problem, they have stepped forward to assure everyone that they are working on the issues, that the drives have five year warranties (three for Maxtor), and that they will pay the costs for data recovery service if the drive bricks and cannot be used.

I’ll take this opportunity to remind everyone that Seagate is a California based company; and California has a “lemon law” and fairly strict consumer protection when a vendor advertises products that are supposed to have some feature and fail to deliver on that promise.  It’s unlikely Seagate will allow this problem to spin out of control, the financial liability is simply too high for them (we’re talking about potentially being forced to repurchase almost every drive they’ve sold for the past three years AT THE PRICE THE CONSUMER PAID for it if they don’t fix the problem soon.

You can view more details in the knowledge base article below, and subscribe to updates.  You can also view many rants on these issues by doing a web search.

Originally posted 2009-01-22 01:00:02.

Apple Apps Only???

WTF is it with businesses that have only Apple iOS Apps?  Hello, Open Handset Alliance (Android) devices account for nearly 60% of all smartphones / tablets shipped… iOS accounts for less than 20% (only slightly more than Windows smartphones / tablets)… why on Earth would a business make a decision to provide a service to far less than a quarter their potential customers and ignore over half of them???

Sure, I understand that Apple exists mainly because they’re trendy — but for businesses it’s not about being kewl, it’s about money in the bank.

Maybe what these businesses that choose to ignore me and those who choose Android need to see are people choosing to ignore them…

Originally posted 2013-05-24 16:00:38.