Entries Tagged as '! ALERTS !'

AT&T = Pathetic Customer Service

My AT&T U-Verse bill notice came in over the weekend; so this week I launched the web site to take a look at the details.

When I signed up for the service I was “promised” $20 off per-month for signing up for electronic statement delivery and automatic payments.

Well, the first month it didn’t happen; and AT&T’s excuse was that my bill was processed _before_ I had signed up for the electronic statement delivery and automatic payments.

The second month it didn’t happen; and AT&T’s excuse was that something must have went wrong — that I needed to unsubscribe and then resubscribe; of course their policies clearly stated that if I discontinued either of the requirements I would become ineligible for the statement credit.  I escalated the issue to a supervisor who impressed me as being more incompetent than the front-line people; then I escalated it to the executive complaints office — who assured me it would be resolved.

The third month it didn’t happen; and AT&T really had no excuse.  Again I escalated it to a supervisor, and got the promise that it would be researched and resolved.

This month (the fourth month), I lost it — I was pissed off the minute I called AT&T — and I pointed out to them that they were wasting my time month after month after month — and I was tired of it.  The front-line person was totally incompetent and the supervisor was just as incompetent… and rude.

One thing’s for sure — NO ONE beats AT&T for the most pathetic customer service on Earth.

If you subscribe to AT&T services based on promises of rebates, cash back, credits, special pricing, etc — make sure you keep copies of everything; and be prepared to file a small claims action, because it probably will come to that.

It always comes down to who has pissed you off the least (lately) and who is offering the best deals — but in the end you have to decide between the cable company and the phone company and just live with pathetic customer service.

Originally posted 2010-07-10 02:00:01.

Apple Apps Only???

WTF is it with businesses that have only Apple iOS Apps?  Hello, Open Handset Alliance (Android) devices account for nearly 60% of all smartphones / tablets shipped… iOS accounts for less than 20% (only slightly more than Windows smartphones / tablets)… why on Earth would a business make a decision to provide a service to far less than a quarter their potential customers and ignore over half of them???

Sure, I understand that Apple exists mainly because they’re trendy — but for businesses it’s not about being kewl, it’s about money in the bank.

Maybe what these businesses that choose to ignore me and those who choose Android need to see are people choosing to ignore them…

Originally posted 2013-05-24 16:00:38.

No Soliciting!

Last week when I was outside washing out the litter box I noticed a gathering of “strangers” getting ready to pass out leaflets.

I went back inside and finished preparing my dinner… no sooner than I’d sat down my door bell rang.

At the door was a middle aged woman with one of the bright yellow leaflets I’d seen who started to say she was from the XXX Baptist Church — I immediately told her that anything being peddled door to door wasn’t worth having, and closed the door.

SPAMmers, junk mailers, tele-marketers, and door to door peddlers seem to believe that they have every right to intrude on your privacy.

But they don’t…

I’ve been doing a fair amount of research and some where along the line people began to believe that “soliciting” required the exchange of money; well legally and technically it only involves making a request.

Interesting enough there have been tons of Federal District and Circuit Court rulings on the subject; including a few Supreme Court rulings.  It appears that all you need do to protect your privacy is post either a “No Soliciting” or a “No Trespassing” sign on your property (if your neighborhood has private streets it can choose to post signs at the entrances which have equal weight under the law).

Should someone knock on your door soliciting you, you have every right to file a police report, and require that the police take action.

While religious and political organizations have every right to distribute their information, their rights do not supersede your right to privacy and your right to control access to your property.

I encourage each and every one of you to take back control of your home, your phone, your mailbox, and your email… use the law to make it uncomfortable for those who believe their rights and greed circumvent your privacy.

Originally posted 2009-08-24 01:00:54.

The Anti-Green – Junk Mail

Why does the United States Postal Service encourage companies to send “Junk Mail” by substantially reducing the costs of distributing it?

It just doesn’t make sense.

Sure, I understand that it may actually cost the post office a little less to distribute junk mail than it does to distribute first class letters and such — but take a look at how little junk mail you even look at… and how much ends up in your recycle bin (and I’m not even going to bring up the large number of people who probably don’t recycle since they don’t have curb-side recycling programs).

America needs to take action to reduce it’s carbon footprint — and as I have pointed out for the last few days it would be extremely easy to make a fairly substantial improvement without sacrificing anything most consumers care about — and in fact, it would probably improve the quality of life for most Americans not having a mailbox full of junk mail they have to sort through so as not to miss something that might be important.

Sure, the post office would probably have to raise the cost of postage, and possibly reduce the service level (hey — I have no problem with mail not being delivered on Saturday — of maybe being delivered only on alternate days or only a few days per week).  The overall effect would be a decrease in the waste (of natural resources and energy).

Originally posted 2010-05-10 02:00:50.

Beware of vendors that support SPAM!

I’ve know for a very long time that many websites that sell goods and services to consumers also sell (or trade) the email addresses they register.

SPAM (Unsolicited Commercial Email – UCE) is when any entity sends you an email soliciting money for goods or services that you have not specifically requested.

Thus, when one company provided email marketers your email address (without your express permission) they are supporting SPAM, and companies that support SPAM are no better than the SPAMmers themselves since they are making money from SPAM.

But how would you know who sold your email address?

That’s easy, for years I’ve provided each vendor I do business with a unique email address which tracks any and all mail back to them.

Recently I found that a company I purchased a couple items from — CDR DVD Media ( www.cdrdvdrmedia.com ) sold or traded my email address to an email marketer.  What’s really funny in this is that CDR DVD Media uses Yahoo! (a company that purports to oppose SPAMming and hold it customers to high anti-SPAM standards) to process orders (so it appears it’s easy for Yahoo to talk the talk, but maybe they should walk the walk and actually adopt a ZERO tolerance policy against SPAMmers and their customers that support them — oh right, that means Yahoo would cut into it’s revenue stream, and they really probably only want to prevent SPAMming from free customers).

My policy (and I recommend it become you policy) is that you NEVER do business with SPAMmers or companies that support SPAMming.  Of course, I warned of the growing problem of SPAM/UCE over 15 years ago… and it’s easy for any and everyone to see now what burying your head in the sand does to prevent greedy marketers from breaking the law (yeah — SPAM is against the law in a number of states; and often SPAMmers steal services to send out their message).

Originally posted 2009-07-31 01:00:24.

Facebook

First, I don’t get Facebook, to me it’s just a site where people who don’t have a life try to pretend the do… but even if you are “into” Facebook, I’m not sure why anyone would have  invested in the Facebook IPO… let’s look at the ethics of Mark Zuckerberg (co-founder of Facebook).

The predecessor to Facebook, Facemash was populated with pictures that Zuckerberg obtained by hacking into system that had private dormitory ID image… something that should have gotten him expelled from Harvard, or thrown in jail.

Then, he went on to launch Thefacebook, and he did that by misleading a three other students into helping him build it.  Then Zuckerberg refused to give them a share of what they’d worked on, until the three filed a lawsuit (it was settled out of court).

So with a person like that at the helm of Facebook, why would we be the list bit surprised that they may have overstated their value and may have only disclosed their actual valuation to large investors (we’ll have to wait for the SEC investigation to finish to know what actually happened).

And yet millions and millions of people “trust” Facebook with their personal and confidential information — even though Facebook doesn’t really provide any controls over how that information might be used.

My advice, dump Facebook now.  Whether we’re talking about the stock you may have been conned into purchasing or the social network your use makes a very few people very wealthy off of.

Originally posted 2012-05-29 02:00:47.

Promise NS4300N NAS

I’ve been a reasonably big fan of Promise in the past; their PCI IDE cards worked well, their PCI SATA cards worked well, their 16 Channel SATA2 RAID5 PCIe cards worked fine, and their NAS box seemed like a really good buy.

When I first got the box almost two years ago it worked fine; it had a few issues (like the lack of hard drive spin-down, even though there tech support insisted it had it)… but in general it was a reasonable buy.

A week ago I invested in some 1.5TB Seagate SATA2 drives to upgrade my Promise, their web site indicated that the new firmware that was just released supported the drives so I felt fairly confident in buying them.

Well, the answer is, you can four 1.5TB drives in the box, but you cannot use more than three of them in a RAID array… seems like maybe they never tested it with four drives (wow — a four drive NAS not being tested with four drives).

What happens i that you can build out all the drives, put content on them, but when you reboot — the box complains of file system errors and the only thing you can do is start over — losing the content of your RAID (I hope you haven’t depended on your RAID actually being fault tolerant… if you have you’re SOL).

I figured yeah, this is a bug, I’ll just file a trouble report with Promise and get an ETA on a fix.

I submitted the trouble report (after having to go through way too much of a hassle to setup an account there), got a confirmation email that indicated I’d get a response within one business day…

Let’s see, that’s been almost a week ago — and I don’t have an ETA on a fix, I don’t have any response from them (not even one that says that they’re looking into it — aware or it — or anything).

Let’s face it, if a vendor can’t meet the low-bar expectations they’ve set by actually providing a reply within one business day, what confidence should I have in them that they will ever be able to actually fix the problem and maintain reasonable quality.

All I have to say is that I’m glad my last two RAID controllers came from one of Promise’s competitors — and I guarantee you my next RAID controllers and NAS boxes will likely not come from Promise!

Originally posted 2008-11-20 12:00:04.

Identity Theft

Identity theft is a real problem, and credit bureaus make it all to easy for individuals who get a little bit of information about you to get your entire life’s story — and use your name (and credit) to make their life better and your life a living hell.

While there’s been improvements in legal recourse for identity theft, your best bet is to guard against it.

To make yourself a harder target, try some simple things like:

  • Elect on-line delivery of banking and credit card statements; utility bills; and anything else you can.  It’s safe, it’s good for the environment, and it reduces the likelihood of mail theft.
  • Use on-line bill payment or pay bills with your credit card; it’s safe, convenient, and it reduces the likelihood of mail theft.  Using your credit card may give you additional rights, and cash back.
  • Destroy paper items that have any personal information on them; cross-cut or confettie shreaders are the best, a fire place, or just mark it over and tear it by hand.
  • Destroy old credit cards, drivers licenses, passports, etc — make sure nothing with personal and confidential information on it goes in the trash.
  • Don’t give out your name or address to any one or on any site or on any phone call unless you know who you’re dealing with and there’s some advantage for you to do so.
  • Remove your name from mailing lists, refuse delivery of mail you didn’t request (that will cost the sender money generally and is more likely to get your name expunged from the list they use).
  • Put a “freeze” on your credit report.  Click here for info
  • Report scammers, spammers, and phishers to law enforcement. Click here for info

 

There are lots of great sites online that are free (free of advertising), and full of information… here’s one of them:

          http://www.consumersunion.org/

Originally posted 2008-11-08 08:00:50.

Disclosing Personal Information

I find more and more companies attempt to get as much personal information on me as they can.

I also find more and more companies mishandle the personal information that they have collected.

I just got a letter today from a transfer agent one of my previous employers used; apparently they “lost” a data backup set that contained my personal information, of course they assure me that there’s little chance of any of my personal information being misused.  And offer to reimburse me for any expenses I might incur in obtaining a credit report, monitoring my credit, freezing access to my credit history — but I didn’t see in there any offer to compensate me for my time, or any loses that I might incur.

I think I’m just going to write them back, thank them for advising me of this information, and tell them that they may hire someone to manage and monitor misuse of information which they lost (most likely negligently); but that I will not incur any costs of money or time taking actions to protect myself from this incident, but I will hold them liable for any and all actual, consequential and potentially punitive damages should information they mishandled be used in any illegal activity.

My advice to companies that collect personal data is that they purge any at all personal data they have at the earliest possible time that they can legally do so.  Failing to take such action makes companies that maintain personal data liable for an unauthorized disclosure of information; and I would say potentially criminally negligent.

Originally posted 2009-01-18 01:00:44.

What is the RIAA up to?

The RIAA (Recording Industry of Association of America) is apparently backing off of the individual lawsuits they’ve been filing and working with major ISPs (read that as AT&T, Comcast, and Cox) supposedly with the help of New York’s Attorney General (hey, he failed in his war on Usenet child pornography, so we can only hope him as much success here) to implement new policies where by your ISP monitors your habits and slaps you on the wrist (or terminates your service).

The new “3 Strikes Plan” basically is a boom for the ISPs because even though they like to advertise “unlimited” internet service, they’d love to find ways to limit it and charge you for your use.

ISPs are looking at this as a way to test and implement system that cap your downloads, implement metered service, and just outright block you from doing things you might want to (and may in fact be perfectly legal).

My advice is start looking for an ISP that has gone on record as NOT supporting this type of activity and send a single to the “big boys” that you can choose who to spend your money with, and you will not accept limitations placed on your unlimited internet service.

Who’s a good choice — apparently Verizon has gone on record already as not supporting or participating in assisting the RIAA other than as required by law.

NOTE:  Remember, Comcast has basically told the FCC that they don’t have to disclose anything they don’t want to about their traffic shaping and filtering policies to customer, and they’ll file litigation against the FCC if they are fined.  So be warned, you may subscribe to Comcast’s 50MB service but you’ll only get what they want you to have!

Originally posted 2009-01-31 01:00:26.