My AT&T U-Verse bill notice came in over the weekend; so this week I launched the web site to take a look at the details.
When I signed up for the service I was “promised” $20 off per-month for signing up for electronic statement delivery and automatic payments.
Well, the first month it didn’t happen; and AT&T’s excuse was that my bill was processed _before_ I had signed up for the electronic statement delivery and automatic payments.
The second month it didn’t happen; and AT&T’s excuse was that something must have went wrong — that I needed to unsubscribe and then resubscribe; of course their policies clearly stated that if I discontinued either of the requirements I would become ineligible for the statement credit. I escalated the issue to a supervisor who impressed me as being more incompetent than the front-line people; then I escalated it to the executive complaints office — who assured me it would be resolved.
The third month it didn’t happen; and AT&T really had no excuse. Again I escalated it to a supervisor, and got the promise that it would be researched and resolved.
This month (the fourth month), I lost it — I was pissed off the minute I called AT&T — and I pointed out to them that they were wasting my time month after month after month — and I was tired of it. The front-line person was totally incompetent and the supervisor was just as incompetent… and rude.
One thing’s for sure — NO ONE beats AT&T for the most pathetic customer service on Earth.
If you subscribe to AT&T services based on promises of rebates, cash back, credits, special pricing, etc — make sure you keep copies of everything; and be prepared to file a small claims action, because it probably will come to that.
It always comes down to who has pissed you off the least (lately) and who is offering the best deals — but in the end you have to decide between the cable company and the phone company and just live with pathetic customer service.
Originally posted 2010-07-10 02:00:01.