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AT&T = Pathetic Customer Service

My AT&T U-Verse bill notice came in over the weekend; so this week I launched the web site to take a look at the details.

When I signed up for the service I was “promised” $20 off per-month for signing up for electronic statement delivery and automatic payments.

Well, the first month it didn’t happen; and AT&T’s excuse was that my bill was processed _before_ I had signed up for the electronic statement delivery and automatic payments.

The second month it didn’t happen; and AT&T’s excuse was that something must have went wrong — that I needed to unsubscribe and then resubscribe; of course their policies clearly stated that if I discontinued either of the requirements I would become ineligible for the statement credit.  I escalated the issue to a supervisor who impressed me as being more incompetent than the front-line people; then I escalated it to the executive complaints office — who assured me it would be resolved.

The third month it didn’t happen; and AT&T really had no excuse.  Again I escalated it to a supervisor, and got the promise that it would be researched and resolved.

This month (the fourth month), I lost it — I was pissed off the minute I called AT&T — and I pointed out to them that they were wasting my time month after month after month — and I was tired of it.  The front-line person was totally incompetent and the supervisor was just as incompetent… and rude.

One thing’s for sure — NO ONE beats AT&T for the most pathetic customer service on Earth.

If you subscribe to AT&T services based on promises of rebates, cash back, credits, special pricing, etc — make sure you keep copies of everything; and be prepared to file a small claims action, because it probably will come to that.

It always comes down to who has pissed you off the least (lately) and who is offering the best deals — but in the end you have to decide between the cable company and the phone company and just live with pathetic customer service.

Originally posted 2010-07-10 02:00:01.

John Winston Ono Lennon

9 October 1940 – 8 December 1980 one of the founding members of the Beatles; a personality who’s life and death shape music and influence society.

John Lennon on Wikipedia

Originally posted 2010-10-09 01:30:38.

7-Zip Archiver

I was shocked to learn that everyone doesn’t know aobut 7-Zip!!!

Z-Zip is a very good archive utility for Windows; from the 7-Zip web site:

  • High compression ratio in new 7z format with LZMA compression
  • Supported formats:
    • Packing / unpacking: 7z, ZIP, GZIP, BZIP2 and TAR
    • Unpacking only: RAR, CAB, ISO, ARJ, LZH, CHM, MSI, WIM, Z, CPIO, RPM, DEB and NSIS
  • For ZIP and GZIP formats, 7-Zipprovides a compression ratio that is 2-10 % better than the ratio provided by PKZip and WinZip
  • Strong AES-256 encryption in 7z and ZIP formats
  • Self-extracting capability for 7z format
  • Integration with Windows Shell
  • Powerful File Manager
  • Powerful command line version
  • Plugin for FAR Manager
  • Localizations for 69 languages

Other than supporting almost any and every format a Windows user is likely to encounter, it’s support for LZMA compression (one of the absolute best general compression algorithms around — only BZIP2 is even a close competitor) gives you the ability to create small archives for upload, email, etc.

Originally posted 2008-12-18 12:00:21.

Browser Spelling Check

If you use Firefox you’re set, build of that have included a spell check add in for quite sometime; however, if you use Internet Explorer you’re going to want to look into a spell check add-on.

Some of the spell check add-ons depend on the presence of Microsoft’s spell check (you get that with Office products, like Word); but one of the better ones does not.

ieSpell works well, and some javaScript add-ins on web pages will automatically detect it (as they do Firefox’s spell check) and work the same; but when they don’t you have the ability to use the context menu to spell check the contents of a edit box.

For personal use ieSpell is toally free, for commercial use you should check the licensing.

Originally posted 2008-12-13 12:00:34.

US Health Care Reform

Have you noticed all the advertisements attempting to stop heath care reform in this country?

Mainly the ads seem to be targeted at preventing the reconciliation of the Senate and House plans to include a public option.

If you look into who’s funding these advertisements you probably won’t be surprised that it’s the health care industry looking after their interests (which aren’t your interests unless you’re a major stock holder in one or more of the insurance companies or health care companies in this country).

Patients First is a project of Americans for Prosperity, an organization run by Art Pope (aka “The Knight of the Right”).  Heavily funded by corporate American — heavily funded by the health care industry.

There’s simply nothing grass roots about them — and they do not represent the interests of the average American.  They represent special interests, the extreme right, and the health care industry itself.

Obviously the American health care industry is spending money because they don’t want their lucrative business model changed.

Personally I question any organization’s motives when they attempt to hide where their funding comes from.

Dig deeper, you might not like what you find — and don’t just listen to the rhetoric, learn what’s at stake.


Originally posted 2009-12-28 01:00:59.


President Obama is now asking Congress for at least $50 billion in long-term investments in the nation’s roads, railways, and runways.

Whether the timing is just a political ploy for the election or not doesn’t matter — this country needs to put people to work, and this country needs to improve the crumbling infrastructure that hasn’t been a focus since the 1960’s.

The specifics of his plan include rebuilding 150,000 miles of roads, constructing and maintaining 4,000 miles of railways, building high-speed rail systems, and repairing 150 miles of airport runways (while also upgrading the nation’s air traffic system).

The plan also creates a permanent infrastructure fund that would focus on national and regional infrastructure projects to keep momentum behind continuous infrastructure improvements.

This spending package is very different from the initial stimulus package; where as the stimulus package focused on spending to prop up the sagging economy in the short term, these infrastructure projects are long term investments in the country and the economy and likely would not show substantial job increases for several months.

In short, President Obama’s Labor Day announcement is intended to get American labor back to work — permanently.

Originally posted 2010-09-08 02:00:19.

ISO Recorder

Alex Freinman offers a very useful and very free tool that allows you to write ISO images directly to disc without needing to go through several steps.  MSDN as well recommends it use (not exclusively).

Originally posted 2008-12-02 12:00:21.

Free Hosted Email

If you have your own domain and you really don’t need web hosting you might want to consider hosted email servers from Microsoft or Google.

Both of them provide free hosted email services; limited to 500 accounts (which can actually be increased — but for free hosted email that’s probably fine).

I generally recommend that you consider just getting a hosting package that gives you a free domains, web space, and email — often on the order of $1.99 per month.

Microsoft Live Hosted Email (Free):  http://domains.live.com/

Goolge GMail Hosted Email (Free):  http://www.google.com/a/

Originally posted 2008-08-12 23:12:04.

LibreOffice announced for Web, iOS, Android

The Libre Office project announced today that they will officially support web browsers, iOS, and Android according to The Document Foundation.

Libre Office which formed from the community open source of Open Office and the work done by go-oo.org has primarily focused on being an office suite for the current times rather than trying to compete with or take market from Microsoft Office, and expanding into venues to support phones and tablets is a reasonable path, and one that many have been asking for for quite some time.

No specific time line has been announced, but there had already been some work done on porting to mobile platforms.

Originally posted 2011-10-14 02:00:01.

Computer Tid Bits

I haven’t sent one of these tid bit emails out in a long long time — this is just a collection of little points that you might find comes in handy.

Server 2008 is indeed out and available. I think I’m going to wait a few months (and I’m just about out of funds for MSFT store purchase, so doubtful I can get a copy for anyone else — I’ll probably do the MSDN OS subscription again). Hyper-V has not shipped as of yet.

Service Pack 1 for Vista can be downloaded or you’ll get it from Windows Update. If you’re updating more than a single machine, download the whole thing (Windows Update will swamp your connection). There are separate packs for 32-bit and 64-bit (you may need both if you have both machines). Also, copy the update file to the local disk (it will need elevated privileges to install).

Virtual Server 2005 R2 can be installed on XP, XP-64, Vista-32, or Vista-64. The management interface requires IIS, so that’s a little different with PWS version on non-server platforms. If you have VS installed on a server, you should be able to manage _all_ of your installations from one management interface (though Vista doesn’t make that easy).

Google GMail allows you to host your domains for email there for free… you basically get GMail accounts in your own domain. I’ve moved my mail services over there for the time being (I still archive all my email on my own server at home, but the active send/receive is done via GMail).

Parallels is coming out with a new server (64 & 32 bit) to compete with Hyper-V; I looked at the beta (definitely a beta, but useable), they may be able to get some of the market share — but my guess is they’ll get the share from VMware (I didn’t care for the Mac-ish look of the product on Windows).

2.5″ SATA disk drives continue to fall in price; Seagate 250GB drives were $104 @ Fry’s, and they still had some on the shelf on Monday!!!

Intel hasn’t release the most of the 45nm processor family yet; the older Core2 dual and quad processor continue to be a great buy. Remember that really none of the current Intel chip sets take advantage of the higher transfers the newer processors are capable of (well the X38, but that’s supposed to have major issues) — so you might want to wait for the next generation of Intel chips and motherboards to hit the market. FYI: Intel delayed the release because AMD missed their ship dates… their new cores had some rather serious flaws

Notebook and desktop memory are nearly on par with each other. You can purchase 2 x 2GB for under $100 (easily — even the really fast memory). $60 is actually the low price and $80 get’s you high quality with heat spreaders (notebook memory doesn’t have heat spreaders — no room). 2 x 1GB can be purchased for $40!!!

Originally posted 2008-04-01 12:58:23.