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AT&T = Pathetic Customer Service

My AT&T U-Verse bill notice came in over the weekend; so this week I launched the web site to take a look at the details.

When I signed up for the service I was “promised” $20 off per-month for signing up for electronic statement delivery and automatic payments.

Well, the first month it didn’t happen; and AT&T’s excuse was that my bill was processed _before_ I had signed up for the electronic statement delivery and automatic payments.

The second month it didn’t happen; and AT&T’s excuse was that something must have went wrong — that I needed to unsubscribe and then resubscribe; of course their policies clearly stated that if I discontinued either of the requirements I would become ineligible for the statement credit.  I escalated the issue to a supervisor who impressed me as being more incompetent than the front-line people; then I escalated it to the executive complaints office — who assured me it would be resolved.

The third month it didn’t happen; and AT&T really had no excuse.  Again I escalated it to a supervisor, and got the promise that it would be researched and resolved.

This month (the fourth month), I lost it — I was pissed off the minute I called AT&T — and I pointed out to them that they were wasting my time month after month after month — and I was tired of it.  The front-line person was totally incompetent and the supervisor was just as incompetent… and rude.

One thing’s for sure — NO ONE beats AT&T for the most pathetic customer service on Earth.

If you subscribe to AT&T services based on promises of rebates, cash back, credits, special pricing, etc — make sure you keep copies of everything; and be prepared to file a small claims action, because it probably will come to that.

It always comes down to who has pissed you off the least (lately) and who is offering the best deals — but in the end you have to decide between the cable company and the phone company and just live with pathetic customer service.

Originally posted 2010-07-10 02:00:01.

John Winston Ono Lennon

9 October 1940 – 8 December 1980 one of the founding members of the Beatles; a personality who’s life and death shape music and influence society.

John Lennon on Wikipedia

Originally posted 2010-10-09 01:30:38.

7-Zip Archiver

I was shocked to learn that everyone doesn’t know aobut 7-Zip!!!

Z-Zip is a very good archive utility for Windows; from the 7-Zip web site:

  • High compression ratio in new 7z format with LZMA compression
  • Supported formats:
    • Packing / unpacking: 7z, ZIP, GZIP, BZIP2 and TAR
    • Unpacking only: RAR, CAB, ISO, ARJ, LZH, CHM, MSI, WIM, Z, CPIO, RPM, DEB and NSIS
  • For ZIP and GZIP formats, 7-Zipprovides a compression ratio that is 2-10 % better than the ratio provided by PKZip and WinZip
  • Strong AES-256 encryption in 7z and ZIP formats
  • Self-extracting capability for 7z format
  • Integration with Windows Shell
  • Powerful File Manager
  • Powerful command line version
  • Plugin for FAR Manager
  • Localizations for 69 languages

Other than supporting almost any and every format a Windows user is likely to encounter, it’s support for LZMA compression (one of the absolute best general compression algorithms around — only BZIP2 is even a close competitor) gives you the ability to create small archives for upload, email, etc.

Originally posted 2008-12-18 12:00:21.

Infrastructure

President Obama is now asking Congress for at least $50 billion in long-term investments in the nation’s roads, railways, and runways.

Whether the timing is just a political ploy for the election or not doesn’t matter — this country needs to put people to work, and this country needs to improve the crumbling infrastructure that hasn’t been a focus since the 1960’s.

The specifics of his plan include rebuilding 150,000 miles of roads, constructing and maintaining 4,000 miles of railways, building high-speed rail systems, and repairing 150 miles of airport runways (while also upgrading the nation’s air traffic system).

The plan also creates a permanent infrastructure fund that would focus on national and regional infrastructure projects to keep momentum behind continuous infrastructure improvements.

This spending package is very different from the initial stimulus package; where as the stimulus package focused on spending to prop up the sagging economy in the short term, these infrastructure projects are long term investments in the country and the economy and likely would not show substantial job increases for several months.

In short, President Obama’s Labor Day announcement is intended to get American labor back to work — permanently.

Originally posted 2010-09-08 02:00:19.

ISO Recorder

Alex Freinman offers a very useful and very free tool that allows you to write ISO images directly to disc without needing to go through several steps.  MSDN as well recommends it use (not exclusively).

Originally posted 2008-12-02 12:00:21.

LibreOffice announced for Web, iOS, Android

The Libre Office project announced today that they will officially support web browsers, iOS, and Android according to The Document Foundation.

Libre Office which formed from the community open source of Open Office and the work done by go-oo.org has primarily focused on being an office suite for the current times rather than trying to compete with or take market from Microsoft Office, and expanding into venues to support phones and tablets is a reasonable path, and one that many have been asking for for quite some time.

No specific time line has been announced, but there had already been some work done on porting to mobile platforms.

Originally posted 2011-10-14 02:00:01.

Credit Card Payments

For years I’ve used bill payment services to manage my finances; you log on when you get your bills (or once a week or so) and schedule the payment to arrive a few days before it’s due (you don’t want to cut it too close).

The exception to my using bill payment has been vendors that accept credit cards — I’d much rather pay them direct using a virtual credit card number and get the points; and most of them don’t allow you to schedule the payment, you have to do it now (which is why we have calendar alerts).

So in general what happens is I end up only paying my credit cards with bill pay…

Well, a screw up by one of the bill pay services I used forced me to make a CitiCards payment using their on line system.  I was a little more than annoyed, but I discovered something.  CitiBank immediately posted my payment, and of course the money didn’t disappear from my account for three days — the exact reverse of what happens with bill payment!

Chase just sent me a “special offer” of 500 bonus points to enroll my Amazon VISA in their payment program… so I did.  They didn’t require that I use it, just enroll a bank account (and of course, they already have all the bank account information anyway, and large credit card companies are probably okay to trust with a little more financial information).

I haven’t decided if I will use their payment services or not, but I’m thinking that I can keep the money in my account longer, and get an immediate confirmation for credit card payment (never having to deal with any of the unfortunate incidents that can occur when your bill payment service screws up and tell you you’ll have to resolve it).

Anyway, the bottom line is using your credit card company’s payment system may actually make your life easier, and will definitely allow you to keep your money longer.

 

__________

 

I’ve used this for a couple months now with Citibank, and I just started paying my Chase bill this way.  It’s great, when the statement comes in and I reconcile it against my records I just go ahead and schedule the payment for the business day before it’s due (you could push it until the day it’s due).  Then it just happens; you card is paid instantly on the date you specify and the money is removed from your cash account (savings, checking, or money market) several days later.  If it’s like my Chase due date, you actually can get a few extra pennies interest since it pushed the date the money is deducted from my account until after the monthly close (and with many credit cards you can select the closing date, so you can always pay before the end of the month and still get the benefits for it).

Originally posted 2008-05-23 15:45:18.

The War of Northern Agression

Or more commonly known as the American Civil War officially ended on 9 April 1865 when General Robert E Lee of the Army of Northern Virgina (Confederate States of America) surrendered to General Ulysses S Grant of the Federal Army of the Potomac ) United States of America) at the Appomattox Court House (Appomattox, Virginia).

In accordance with the substance of my letter to you of the 8th inst., I propose to receive the surrender of the Army of N. Va. on the following terms, to wit: Rolls of all the officers and men to be made in duplicate. One copy to be given to an officer designated by me, the other to be retained by such officer or officers as you may designate. The officers to give their individual paroles not to take up arms against the Government of the United States until properly exchanged, and each company or regimental commander sign a like parole for the men of their commands. The arms, artillery and public property to be parked and stacked, and turned over to the officer appointed by me to receive them. This will not embrace the side-arms of the officers, nor their private horses or baggage. This done, each officer and man will be allowed to return to their homes, not to be disturbed by United States authority so long as they observe their paroles and the laws in force where they may reside.

The war officially ended, and the country started the long road of reconstruction.

Originally posted 2010-04-09 01:30:38.

Voter ID Requirements

Since roughly 1750 the phrase “taxation without representation” has been used in the country as a rallying phrase for action.

In the Revolutionary War, it reflected on the British Crown taxing citizens in the colonies without providing them any voice in Parliament.

In Washington DC it became the motto of citizens pointing out that they had no representation in the House of Representatives of the Senate (and was a slogan used on Washington DC license plates — you may recall President Bill Clinton having those put on the White House limosines, and President George W Bush having them removed).

Now my questions is… if the states who have implements “tough” new voter identification requirements (even though voter fraud has never been shown to be a substantial issue) disenfranchise American citizens from their Constitutional right to vote; should they be required to pay taxes?

People who choose not to vote are one thing; but people who are denied their right to vote is entirely another…

I fear another messy election is going to be on us in 2012, much as it was in 2000 — perhaps it’s time for the United States to use international observers to insure that elections are conducted in a way that insures they comply with not only the letter of the law, but the intent of the law.

Originally posted 2011-11-06 02:00:59.

eBay & PayPal – Poster Children for Everything Wrong With Corporate America

Several years ago eBay was won litigation in California over whether or not they were an “auction house” — eBay asserted they were a venue, not an auction house.  Why did eBay care?  Well, in California an auction house must stand behind the authenticity of the items it auctions.

While I have no problem with eBay calling themselves a venue — I do have a problem with them continuing to use the word “auction” all over their site.  You’re either a venue or an auction site… one or the other; oh that’s right, you’re a big company and don’t seem to have any problem skirting the law — you’ve got money, you probably feel you don’t have to play by the same rules.

And then there’s PayPal — clearly a financial institution, and clearly should be subject to all the regulations of financial institutions…

Oh yeah, they’re owned by eBay — they have money…

And to make it worse, eBay / PayPal are monopolies.

I’m tired of big companies that feel they need not care about the letter or the intent of the law; that feel they are free to confuse and mislead consumers; that are greedy and have no heart or soul.

I talk with my money, and I don’t spend my money at places I don’t support… each of you need to make your own minds up and decide what the cost of supporting tyranny in the world really is — or is it just something you talk about?

Originally posted 2008-11-06 12:00:21.