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Bed Bath and Beyond

I can tell you what the Beyond is in their name… that would be their service.

First, I’m not much for “assemble yourself” furniture… I prefer well made, solid wood furniture (which generally means I buy turn of the century — that would be circa 1900; and have no problem paying for it).

Unfortunately I wanted a piece of furniture for my bath room, and I wasn’t having much luck finding an older piece (I guess bath room furniture wasn’t very popular 100 years ago), so I looked around a found a couple places that had at least solid wood frame furniture that seemed relatively well made.

The local Bed Bath and Beyond didn’t stock the piece I was interested in (they had a similar piece, and another piece in that collection — but the piece I wanted was being discontinued — figures), so I had to order it (the upside was that it was about $50 less).

I placed the order, got a confirmation, and a shipment notice the next business day (all of which I expect from any decent e-Tailer).

The piece arrived, and the UPS person delivered it and for the most part the box looked like it was in pretty good shape, two of the corners were a little dented — but no reason to assume that item was damaged.

As I started to assemble the piece, I noted that one side piece had a very small chip, but I felt that it probably wouldn’t be noticed, and it would be easy to touch up.  Then I got to the top — damn — the back right corner must have been right where one of the packages corners took a hit, it was slightly deformed, and with light shining on it it was going to stick out like a sore thumb.

I wasn’t sure what to do, but I figured I’d call customer service before I continued the assembly.

I called, and the hold time was much longer than I would have liked — and the annoying message that I could leave a message (over and over) was beginning to get on my nerves just as an agent picked up my call.

She was polite, and immediately made what sounded to be a genuine apology for the inconvenience.  She would have been happy to have the warehouse ship me both parts, but as I told here I’d probably cause more damage replacing the side piece, and really only the top was a “must replace”.

I haven’t seen the confirmation of shipment of the replacement parts yet — but I have every confidence that there won’t be any issues…

Now, we’ll see if the local store is as easy to deal with doing a return of another item.

Originally posted 2009-08-06 01:00:42.

Father’s Day

Father’s Day grew from a celebration of Mother’s Days.

In 1909 Sonora Smart Dodd (of Spokane Washington) felt that a day should be set aside for honoring fathers (her father was a Civil War veteran and had raised six children after the passing of his wife).

While a bill had been introduced in the US Congress as early as 1913, and President Woodrow Wilson spoke in Spokane at a local celebration in 1916, and President Calvin Coolidge encouraged a celebration in 1924 it would not be until President Richard Nixon issued a proclamation in 1972 declaring the third Sunday in June as Father’s Day that it became a national day of honoring not only our paternal father’s, but our fore father’s as well.

Originally posted 2010-06-20 02:00:59.

E pluribus unum

Out of many, one…

It was the de facto motto of the United States until 1956 when the United States Congress pass HJ Resolution 396 adopting “In God We Trust” as the official motto (the same congress that added “under God” to the Pledge of Allegiance in reaction to the “godless” communists).

E pluribus unum

In God we trust

Great Seal of the United States

Originally posted 2013-12-23 12:00:35.

Walgreen’s

Unfortunately it’s a pattern I’ve seen all too often in the past — the tale tale signs of a merchant that clearly care nothing about you as a customer except what they can extract from your wallet.

I was in Walgreen’s, and I was purchasing a few items and I noticed that they had a $5.00 off on your next purchase with a $20.00 purchase — well, it just so happened that I could make immediate use of that so I got together $20.86 in merchandise and went up to the cash register.

The cashier entered all the promotional codes for my purchase… I swiped my credit card (which was authorized for payment), out came my receipt, an no $5.00 off coupon.

She called the manager on duty (a person I’d conversed with on a number of occasions — who I’ve always found quite competent, quite friendly, and quite helpful).  It took her a few minutes to get to the register; she said that she could void the receipt and do it again, but my feeling was that the cashier had done nothing wrong — it just didn’t work.

But wait!

Walgreen’s apparently knew there were cases where this wouldn’t work — they had provided stores with a form that customers could fill out and mail in.  It did take her quite some time to locate the form, in all I stood at the check out about 40 minutes (40 minutes of my life I’ll never get back, nor will I be compensated for in any way).

So, corporate expects customers to spend their time and money (no envelope or stamp was provided by Walgreen’s) to correct their problem.  The advertisement clearly stated that the $5.00 off coupon was instant, not a mail-in rebate; and that it could be used on the next trip to Walgreen’s (like immediately).

I can’t fault any of the store employees — they tried to do what they could; but I do fault the corporate policy.

I came home, I wrote a lengthy message to Walgreen’s customer service telling them what had happened, and what I thought of their policies, and that they’d made me a happy and loyal CVS customer (there’s a 24-hour CVS right across the street from the 24-hour Walgreen’s near my home).  And when I sent it — I immediately deleted the email address I’d provided Walgreen’s for their sales circulars and online shopping (I’ll have no need for those) and directed that they were to remove all my information from their systems.

I have no need to invest my time and my money correcting the failing of a company that doesn’t offer in any way to compensate me for their mistakes, and I encourage everyone to do what I always do — use your wallet to show you just won’t accept this type of behavior.

If a company makes a mistake — the company should fix it without any intervention of the customer that’s effected.  And my personal feeling is there should be a federal law that requires companies to pay individuals for their time and expense they invest in fixing problems that they in no way contributed to (whey are doing work for the company) – after all, the way it stands now, companies have no reason to get it right, since it always seems to be you the consumer that get’s the short end.

I’m just saying “No” to Walgreen’s — just like all the other companies who’ve shown they don’t deserve my business.

Originally posted 2012-05-28 02:00:03.

NO INCUMBENTS!

INCUMBENTS

Originally posted 2010-04-01 01:30:51.

Can You Hear Me Now?

And who else can hear me or can see my cellular phone records?

Verizon Wireless informed the Obama transition team, the US Secret Service, and law enforcement agencies that a number of Verizon employees had improperly and illegally accessed cellular phone records for a phone belonging to Barrack Obama.

The employees have been suspended without pay while the investigation is conducted.

So it’s great that a high profile individual like the president elect gets swift action from Verizon, but the question in my mind is why aren’t they just as quick to act when I call?

Over all I would say that Verizon’s customer service is better than most companies; but I don’t get this kind of attention when they screw up — and I dont’ recall seeing any clauses in my contract about getting a higher grade of customer service if elected to public office…

Originally posted 2008-11-21 18:00:44.

Galaxy Nexus

I got a new handset today… a Google (Samsung) Galaxy Nexus.

My Motorola Droid (A855 — the original one) was getting a little dated and running way too slow for me.

I was originally thinking about the Motorola Droid 4, and held out until that was released to make up my mind (I really liked the idea of a physical keyboard); but when I found that Motorola pulled GSM support (added in the Droid 2 Global, and kept in the Droid 3) as well as used a crappy display (compared to the Droid Razr — which the Droid 4 is basically a Droid Razr with a keyboard) I decide it just wouldn’t satisfy me.

I considered switching from Verizon to a pre-paid GSM plan and getting the Galaxy Nexus GSM model, but one of my Google friends had gotten the Verizon CDMA model from Google and offered to give it to me (I guess I can consider it a birthday present — and again, THANK YOU very much), so I decide to go ahead and try it.

I’d already confirmed with Verizon that my plan (unlimited data) wouldn’t require any changes to support an LTE handset (woot)… so when the phone arrived today I called up and activated the handset and SIM.

The handset has a stunning display… there’s just no way to describe it without seeing it, the 3.65″ Super AMOLED curved display is wonderful.  And of course with a 1.2 GHz dual core processor and Ice Cream Sandwitch (ICS – Android 4.0) it’s about as “new” a handset as you can get.

Technically (by the map) Verizon doesn’t have LTE at my home, but outside I do get a weak LTE signal (and let me tell you, a weak LTE/4G signal is way faster than a good CMDA/3G signal)… it’s not really an issue that I don’t get LTE at home, just slightly West of here there’s stable LTE coverage, and hopefully Verizon will continue their 4G build out in this area.

Next task will be to root the phone so that I have unfettered access the power of Android 4.0.


Google Galaxy Nexus

Originally posted 2012-04-13 02:00:35.

John Winston Ono Lennon

9 October 1940 – 8 December 1980 one of the founding members of the Beatles; a personality who’s life and death shape music and influence society.

John Lennon on Wikipedia

Originally posted 2010-10-09 01:30:38.

Windows 7 – Clean Install

One of the best ways to insure that your computer will have an optimal installation of Windows 7 is to do a clean installation.  Of course, you have to make sure you save off all the information on your machine before you start (the migration wizard can help, but if you have important data you might want to be doubly sure).

With Windows 7 when you install on a clean hard drive, either a brand new one or one that you have deleted all the partitions, Windows 7 will want to create a small (100MB) primary/active/system partition for recovery (WinRE – Windows Recover Environment), but that really isn’t needed since it would put the files for WinRE on the system partition if it didn’t have the ability to create the small partition.

There’s no straightforward way to get the installer not to create the WinRE partition, but there are ways to do it.

Using A Disk Manager (3rd Party)

By far the easiest way is just to partition the drive ahead of time, you can allow the installer to format it.  I recommend something like Acronis Disk Director, but you can use almost any software you want.

Using Windows DiskPart

If you’re a “geek” and understand how to use Microsoft diskpart utility you can hit Shift+F10 at the first setup screen (where you select language, keyboard, and locale) and a command prompt will open.  From there you can use the diskpart utility.

Be warned, if you’re unfamiliar with the diskpart utility you might not want to be too quick to use it… it’s unforgiving.

Commands that will help you with diskpart (in the order you’d use them)

  • list disk
  • select disk 0
  • clean
  • create partition primary
  • select partition 1
  • active
  • format fs=ntfs quick
  • exit

There are options to many of these commands I haven’t specified.  If you’re not a geek and you don’t understand disk geometry (partitions) you probably shouldn’t be doing this.  Read up on diskpart before trying this at home — even if you think you know what you’re doing it’s worth looking over the commands.

Using The Windows 7 Installer

You can trick the installer into getting rid of the WinRE partition; simply let it do what it wants and create the two partition.  Then delete the LARGE partition that you’d normally install Windows into (leaving only the 100MB partition).  Extend the 100MB partition to fill the disk.  Then format the partition and select it for installing Windows.

I’m sure there are other clever ways to accomplish this… but it’s really hard to understand why Microsoft wants to make this difficult.  In point of fact the Mac creates a small EFI Boot partition much the same as Windows 7 wants to… so maybe it’s just Microsoft getting wrapped up in doing things like Apple; maybe there’s a good reason; maybe it’s just stupid.  You decide.

NOTE1:  I would be extremely careful about using a disk partition manager after installation to delete the WinRE partition.

NOTE2:  I generally recommend letting the installer format the drive even if you’ve already prepared it with a disk partition manager.  This insures that the file system defaults are set the way Microsoft expects.  If you don’t know about all the parameters for setting up an NTFS file system and understand their impact on the system, save yourself a headache and let the installer format the partition.

Originally posted 2009-11-09 01:00:43.

Flat Panels

So you decided to get that large flat panel high definition LCD TV for yourself…

That’s so last year.

The new display technology is based on organic light emitting diodes (OLED), and they promise to provide much high contrast images, blacker-black, and way better energy efficiency.

Right now there’s a premium associated with the price; but all that is changing (and changing rapidly).

OLED and related technology are becoming the commodity technology that’s used in computer monitors, televisions, and portable device displays.

Your big-block electronic store might only have one OLED model for every ten LCD models at the moment, but the CES is just around the corner, and manufacturers will be looking for ways to lure consumers to spend more of their hard earned money, and offering them compelling reasons (in the form of phenomenal displays at reasonable prices) to get their share of your paycheck.

Not to far down the road we’ll see PLED, the flexible version — which may finally deliver on the dreams of “LCD Paper”…

To help you understand the new acronyms, here’s a list you might want to familiarize yourself with.

  • OLED = Organic Light Emitting Diode/Device/Display
  • AM OLED = Active Matrix OLED device
  • FOLED = Flexible Organic Light Emitting Diode (UDC)
  • NOID = Neon Organic Iodine Diode (CDT)
  • PhOLED = Phosphorescent Organic Light Emitting Diode (UDC)
  • PLED = Polymer Light Emitting Diode (CDT)
  • PM OLED = Passive Matrix OLED device
  • POLED = Patternable organic light-emitting device
  • RCOLED = Resonant Colour Organic Light Emitting Diode
  • SmOLED = Small Molecule Organic Light Emitting Diode (Kodak)
  • SOLED = Stacked Organic Light Emitting Diode (UDC)
  • TOLED = Transparent Organic Light Emitting Diode (UDC)

For more information on these technologies, get yourself a snack and beverage and spend a few hours reading the results of an Internet search.

Originally posted 2009-12-19 01:00:36.